Publications

September 2000
Teaching Note

Diamond in the Rough (A) and (B) TN

By: Thomas J. DeLong and Ashish Nanda

Teaching Note for (9-898-115) and (9-898-151). View Details

Keywords: Service Industry; Consulting Industry

November 1999 (Revised February 2002)
Case

Family Feud (A): Andersen v. Andersen

By: Ashish Nanda and Scot H. Landry

Traces the history and development of consulting within Andersen and the history of the schism between Arthur Andersen and Andersen Consulting. Ends with the two units seeking external arbitration of their dispute. View Details

Keywords: Organizational Design; Corporate Governance; Conflict and Resolution; Consulting Industry

May 1996
Background Note

General Management: A Conceptual Introduction

Addresses the following issues at a conceptual level: 1) Who is a general manager? 2) To whom is the general manager responsible? and 3) How do general managers add value? View Details

Keywords: Leadership; Management; Management Skills; Managerial Roles

February 1995
Teaching Note

Ingvar Kamprad and IKEA TN

Teaching Note for (9-390-132). View Details

Keywords: Retail Industry

March 1994
Case

Intel Corp.: Leveraging Capabilities for Strategic Renewal

Traces the history of Intel from its earliest days as a technology-driven memory company to its emergence as an increasingly market-focused microprocessor company with emerging systems capabilities. The focus is on the strategic, organizational, and management... View Details

Keywords: Organizational Change and Adaptation; Adaptation; Management Skills; Management Practices and Processes; Strategy; Organizations; Information Technology Industry

December 2000
Supplement

Thomas Weisel in Conversation with MBA Students March 29,2000

By: Thomas J. DeLong and Ashish Nanda

July 1996
Background Note

The GM's Organizational Challenge: Embedding and Leveraging Capability

Describes how general managers can build organizational capability in their firms. View Details

Keywords: Management Skills; Managerial Roles; Management Teams; Organizational Change and Adaptation; Growth and Development Strategy

Find at Harvard

June 1996 (Revised April 1997)
Supplement

Andersen Consulting--EMEAI: Bill Barnard on Organizational Change

By: Michael Y. Yoshino and Ashish Nanda

Supplements Andersen Consulting - EMEA: Reorganization for Revitalization. View Details

Keywords: Organizational Change and Adaptation; Consulting Industry

October 1995 (Revised May 2006)
Case

Andersen Consulting - EMEAI: Reorganization for Revitalization

By: Ashish Nanda and Michael Y. Yoshino

Vernon Ellis, managing partner of Andersen Consulting -- Europe, Middle East, Africa, and India (AC -- EMEAI), is considering how best to reorganize. AC -- EMEAI has grown rapidly over the past five years to become Europe's largest consulting operation. However, Ellis... View Details

Keywords: Restructuring; Organizational Change and Adaptation; Business or Company Management; Organizational Design; Growth Management; Cost vs Benefits; Leading Change; Management Teams; Consulting Industry; Europe; Africa; India; Middle East

June 1995
Teaching Note

Intel Corporation - Leveraging Capabilities for Strategic Renewal TN

Teaching Note for (9-394-141). View Details

Keywords: Information Technology Industry

September 2001 (Revised January 2002)
Case

The American Medical Association-Sunbeam Deal (C): Denouement

By: Ashish Nanda and Kimberly A. Haddad

On September 5, 1997, the American Medical Association(AMA) withdrew from a contract with Sunbeam Corporation, the maker of small home appliances. Sunbeam sued the AMA to pay for the damages or to comply with the contract. The fracas led to the dismissal of three top... View Details

Keywords: Medical Services; Appliances; Lawsuit; Litigation; Professionalism; Contracts; Corporate Accountability; Organizations; Lawsuits and Litigation; Consumer Products Industry; Health Industry; United States

September 2000 (Revised October 2000)
Teaching Note

Thomas Weisel Partners (A) and (B) TN

By: Thomas J. DeLong and Ashish Nanda

Teaching Note for (9-800-215) and (9-800-331). View Details

Keywords: Financial Services Industry

July 1996
Background Note

The GM's Leadership Challenge: Building a Self-Renewing Institution

Highlights the general manager's role in building a self-renewing organization. View Details

Keywords: Management Skills; Leadership Development; Managerial Roles; Management Teams; Organizational Structure

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Article

Can They Take It with Them? The Portability of Star Knowledge Workers' Performance: Myth or Reality

By: Boris Groysberg, Linda-Eling Lee and Ashish Nanda

This paper examines the portability of star security analysts' performance. Star analysts who switched employers experienced an immediate decline in performance that persisted for at least five years. This decline was most pronounced among star analysts who moved to... View Details

Keywords: Firm Performance; Hiring; Employee Selection; Employee Retention; Knowledge; Employees; Selection and Staffing; Retention; Performance; Competitive Advantage; Financial Services Industry

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April 2020 (Revised October 2022)
Case

Medellín Reborn (A)

By: Jorge Tamayo, Ashish Nanda and Margaret Cross

In 2003, mathematics professor Sergio Fajardo was elected mayor of Medellín, Colombia—one of the most violent cities in the world at that time. As mayor, Fajardo faced a host of daunting challenges. Rampant gang violence had raised Medellín’s homicide rate... View Details

Keywords: Strategic Leadership; Peace; Government; Politics; Priorities; Leadership; City; Strategy; Government and Politics; Problems and Challenges; Transformation; Government Administration; Crime and Corruption; Colombia; Medellín

April 2020 (Revised January 2021)
Module Note

Crafting Strategy

By: Ramon Casadesus-Masanell, Ashish Nanda and Jan Rivkin

This note provides an introduction to crafting strategy following an options-led approach. It provides an overview of scenario planning, and it prepares students to describe firm strategy with succinct strategy statements. The note also briefly outlines other... View Details

Keywords: Strategy Formulation; Options; Scenario Planning; Scenarios; Strategy Definition; Strategy; Strategic Planning

June 2024
Course Overview Note

Introduction to the RC Strategy Course, Fall 2024

By: Ramon Casadesus-Masanell, Ashish Nanda and Jan W. Rivkin

June 2010 (Revised June 2025)
Case

Managing the Client Portfolio

By: Nitin Nohria and Ashish Nanda

The German country managing partner of a global law firm must decide how to respond to a corporate mandate to restructure its client portfolio. The case enables a discussion of different types of clients in a global professional service firm in terms of relative... View Details

Keywords: Attorney and Client Relationships; Management Style; Corporate Governance; Business Subsidiaries; Business Headquarters; Conflict and Resolution

March 2001 (Revised May 2001)
Case

&Samhoud Service Management

By: Thomas J. DeLong, Ashish Nanda and Monica Mullick

&Samhoud, a small service management consulting firm in the Netherlands, grapples with the dilemma of firing its largest client while introducing Heskett's theory of the service profit chain. View Details

Keywords: Mission and Purpose; Management Practices and Processes; Customer Focus and Relationships; Customer Relationship Management; Consulting Industry; Netherlands