arts - Publications - Faculty & Research

Teaching Interest

Contemporary Developing Countries: Entrepreneurial Solutions to Intractable Problems

What problems do developing countries face, and how can individuals contribute to solutions rather than awaiting the largesse of the state or other actors? Intractable problems – such as lack of access to education and healthcare, forced reliance on contaminated... View Details

Research Summary

Building Capabilities in Professional Service Firms

One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients. Long-term success in a professional service firm requires obtaining and developing the right... View Details

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

pie," says Schulman. "When you get people with different objectives, you create more value for everyone." The sum is greater than the parts, in other words. Furthermore, in order to make sure such collaborations succeed, it's important to cultivate the... View Details

Keywords: by Michael Blanding

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

meetings, say the researchers, is a vital art that comes with big rewards. “Whatever you can do to more directly convey that you are listening and are retaining information should be helpful,” says Zlatev. Advice for the workplace The... View Details

Keywords: by Pamela Reynolds

21 Mar 2018
Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

prior art existed. Half of the students were assigned randomly to use the Boolean search tool and half to use the machine learning tool. Furthermore, they gave half of each group access to expert advice to help them better craft their... View Details

Keywords: by Michael Blanding; Technology; Information

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

imposed by social distancing by facilitating community, offering empathy, and providing social support. AB InBev joined thousands of museums and performing arts organizations in offering virtual performances, sponsoring the Bud Light Dive... View Details

Keywords: by Jill Avery and Richard Edelman

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

Educators

Purchase

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

Dysfunctions of a Team can be helpful, but mastering the art of hiring takes practice. From 50 to 100 employees. This is a transition period in which you may sit in on candidate reviews for key hires, when the team is deciding whether to... View Details

Keywords: by Julia Austin

16 Mar 2015
Research & Ideas

Advice on Advice

article in Harvard Business Review, The Art of Giving and Receiving Advice, which is based on research and discussions with advice experts. The advice give-and-take is not always easy to pull off. Both the advice-giver and the receiver... View Details

Keywords: by Dina Gerdeman

08 Aug 2005
Research & Ideas

Decision Rights: Who Gives the Green Light?

in any organization is a difficult task fraught with controversy and organizational politics. Yet, it is also one in which organizations must routinely engage to maintain a competitive edge and maximize shareholder value. "As a company, we've recognized that good... View Details

Keywords: by Peter Jacobs

23 Nov 2021
Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

authenticity? For vinyl and some of these others, it’s attached to the way the product is made. In watchmaking, for example, the idea that there might be some automation, but still some assemblage by hand, is really important. The more you move toward handmade, the... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Music

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

story, people would rather stick with the known, which seems safe even if it is inadequate. The ultimate art of leadership is encouraging people to let go of their fear of the unknown and plunge into the work of innovation. It’s always... View Details

Keywords: by Sean Silverthorne

27 Apr 2021
Research & Ideas

IPO or M&A? How Venture Capital Shapes a Startup's Future

Ford v Ferrari. Only judges from the sound editing branch of the Academy of Motion Picture Arts and Sciences vote in the category. Interest is confined to a small group of experts, much like a group of VCs used to talking to each other.... View Details

Keywords: by Rachel Layne

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

in the book the different roles, frequencies, participants, and agendas for operational review meetings and strategy review meetings. We open the book with a great quote often but perhaps inaccurately attributed to Sun Tzu in The Art of... View Details

Keywords: by Martha Lagace

05 May 2020
Research & Ideas

China Tariffs and Coronavirus a Double Hit to American Retailers

the trade war,” Cavallo says. To the extent that tariffs exacerbate the cost of the pandemic, their continued application could further drag down the American economy, harming companies and consumers alike. In the end, companies may have no choice but to pass their... View Details

Keywords: by Michael Blanding

02 May 2017
First Look

First Look at New Research: May 2, 2017

April 14, 2017 Harvard Business Review Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It By: Deighton, John A. Abstract—United Airlines has pledged to improve its training programs and empower its employees to put customers first... View Details

Keywords: Carmen Nobel

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

Summing Up When Is Listening Not a Good Strategy? Like a good case debate, the discussion of the question of whether listening is a lost art was not one-sided. What was clear was how important people felt listening is to effective... View Details

Keywords: by James Heskett

22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

high point in his journalism career, Schwartz said, having written for such prominent publications as The New York Times, Newsweek, and New York magazine, Schwartz co-wrote what became a best-selling book, The Art of the Deal, with real... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

25 Apr 2007
Research & Ideas

Feeling Stuck? Getting Past Impasse

motivators, power, achievement, and affiliation, borrowing on the work of Henry Murray and David McClelland. The sixth and final phase requires taking action. The impasse developmental experience does not become realized until we actually do something to seal the deal,... View Details