algorithms - Publications - Faculty & Research

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

School. By incorporating data most companies discard, Ascarza and her co-researcher devised an algorithm capable of quickly analyzing more than 40 variables to create a “first impression” of the customer after the initial transaction. The... View Details

Keywords: by Kristen Senz; Retail; Service

21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

Economics; Steven J. Davis of the University of Chicago’s Booth School of Business; and Lightcast Chief Economist Bledi Taska. Crunching the ‘WHAM’ algorithm To parse where and how people are working remotely, the researchers teamed with... View Details

Keywords: by Rachel Layne

2021
Chapter

Leapfrog Leaders: Accelerating Systems Leadership Skills

By: Laura Cabrera, Derek Cabrera and Hise O. Gibson

We need leaders who can execute at the Strategic, Operational, and Tactical (SOT) levels. But, research shows it takes time for skills to develop at all three levels—too much time. Why does it take too much time? First, because expertise is borne of experience. An... View Details

Keywords: DSRP; VCML; Strategy; Operations; Leadership Development; Decision Making; Organizational Structure

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03 May 2023
Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

share research on the intersection of race and capitalism—specifically, on race and technology since we live in the age of the digital transition and race is inherently embedded in algorithms and code simply because of who created the... View Details

Keywords: by Barbara DeLollis

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

punch messages into their BlackBerries. Their fingers are too big to enable accurate typing—they'd be more than happy with a voice-recognition algorithm that's only 80% accurate. Not surprisingly, disruptive ideas stand a small chance of... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

information. As such, the professors devised an algorithm to identify how review text on Yelp is associated with regulatory inspections. They found that food handling violations are predicted by words like “sick” and “nauseous,” while the... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

13 May 2022
Research & Ideas

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

by the same firms from 2008 and 2017. They then trained a machine-learning algorithm on the text, letting it independently decide which words were most highly associated with eventual violations. The words that rose to the top ranged from... View Details

Keywords: by Michael Blanding; Technology

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

responsiveness seems to have an even bigger impact on profitability,” Gupta says. Don’t change customers, change algorithms Applying both factors to data from a European television service company, for example, the researchers were able... View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

Silicon Valley's culture as a whole—‘an algorithm solves everything’ and ‘just put it out and we'll fix it later.’ In traditional media, for example, considerable debate can go into the production of a program ... With YouTube, Facebook,... View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

2023
Article

Association Between Regulatory Submission Characteristics and Recalls of Medical Devices Receiving 510(k) Clearance

By: Alexander O. Everhart, Soumya Sen, Ariel D. Stern, Yi Zhu and Pinar Karaca-Mandic

Importance: Most regulated medical devices enter the U.S. market via the 510(k) regulatory submission pathway, wherein manufacturers demonstrate that applicant devices are “substantially equivalent” to 1 or more “predicate” devices (legally marketed medical devices... View Details

Keywords: Recalls; Governing Rules, Regulations, and Reforms; Medical Devices and Supplies Industry

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08 May 2023
Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

case normally. That is likely driven by the algorithms used, which tend to pick up on momentum, Kerr says. Given this research, platform operators could keep an eye out for this trend and look at ways of compensating for it in the... View Details

Keywords: by Scott Van Voorhis

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details

Keywords: by Kristen Senz

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

managers, HR specialists, and data scientists work together to use data to improve employee-related decisions and practices. New analytic approaches and new sources of digital data are starting to revolutionize this field, he said, such as View Details

Keywords: by Dina Gerdeman

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

and 334,906 reviews in New York City, one of Airbnb’s major markets. Using reviews as a proxy for bookings, the researchers tracked reviews for the year before and the year after the pandemic began. They turned to NamePrism, a publicly available View Details

Keywords: by Pamela Reynolds; Technology; Travel

02 Oct 2017
What Do You Think?

Do Bitcoin and Digital Currency Have a Future?

in less than 30 seconds. "In one case, $35 million was raised in less than 30 seconds" The most highly developed of the digital currencies is Bitcoin, the product of an ingenious and secretive tech programmer who developed a complex View Details

Keywords: by James L. Heskett; Financial Services

20 Oct 2010
Op-Ed

Export Competitiveness: Reversing the Logic

data, including the export profile. While the export-oriented growth model (or frameworks such as the Washington consensus) provides a recipe to be used pretty much the same way across different countries, the competitiveness approach suggests a conceptual View Details

Keywords: by Christian Ketels

17 Aug 2021
Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

kill only one. While such damned-if-you-do-damned-if-you-don’t ethical dilemmas have traditionally been the focus of public debates about AV algorithm design, they are the wrong way to look at the issue, say De Freitas and his co-authors,... View Details

Keywords: by Michael Blanding; Auto

Research Summary

Overview

By: Roberto Verganti

Roberto’s research focuses on how to create innovations that are meaningful for people, for society, and for their creators. He explores how leaders and organizations generate radically new visions, and make those visions come real. His studies lie at the intersection... View Details

Keywords: Integrated Design; Strategy; Design Thinking; Innovation; Artificial Intelligence; Design; Technology; Leadership; Innovation Strategy

30 Jun 2003
Research & Ideas

Are You Supporting Your B Players?

whether it's learning algorithms or derivatives or parenting or riding a bicycle." "One of the things we find is that if you ignore [B players] long enough, they begin to see themselves as low performers," DeLong said.... View Details

Keywords: by Martha Lagace

Publications