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  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

immediate and long-term goals in mind. One respondent summed up the challenge in a particularly apt way: “Shifting existing organizational structures from ‘peacetime’ value creation to ‘wartime/survival’ in a very short period of time As... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • May 2007 (Revised January 2011)
  • Case

Bankinter: Deploying the Mortgage Simulator to the Branches

Describes how Bankinter, a mid-sized Spanish bank, altered the information set available to its customer-facing employees. In the spring of 2003, Bankinter introduced an Excel-based program called the Mortgage Simulator that helped branch managers calculate the price... View Details
Keywords: Customer Focus and Relationships; Customer Value and Value Chain; Banks and Banking; Mortgages; Employees; Motivation and Incentives; Spain
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  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Authors:Joseph Rhatigan, Sachin H. Jain, Joia S. Mukherjee, and Michael E. Porter Abstract The care delivery value chain is a framework that can help conceptualize the organization and structure of care... View Details
Keywords: Martha Lagace
  • 16 Jan 2006
  • Research & Ideas

What Customers Want from Your Products

restaurant chain could deliver the product more effectively by moving the dispensing machine in front of the counter and selling customers a prepaid swipe card so they could dash in, "gas up," and go without getting stuck in the... View Details
Keywords: by Clayton M. Christensen, Scott Cook & Taddy Hall; Consumer Products
  • 2023
  • Working Paper

The Effects of Inconsistent Work Schedules on Employee Lateness and Absenteeism

By: Caleb Kwon and Ananth Raman
Problem Definition: Employee lateness and absenteeism pose challenges for businesses, particularly in the retail industry, where punctuality is vital for optimal store operations and customer service. This paper relates employee lateness and absenteeism with... View Details
Keywords: Behavior; Employees; Human Capital; Retail Industry
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    Das Narayandas

    Das Narayandas is the Edsel Bryant Ford Professor of Business Administration at the Harvard Business School. His academic credentials include a Bachelor of Technology degree in Engineering from the Indian Institute of Technology, Bombay (IITB), a Post-Graduate... View Details

    Keywords: advertising; beauty products; biotechnology; computer; electrical equipment; electronics; entertainment; federal government; high technology; industrial goods; information technology industry; internet; management consulting; manufacturing; marketing industry; professional services; retailing; telecommunications; transportation
    • 2015
    • Report

    Clusters and Regional Economies: Implications for the Great Lakes - St. Lawrence Region

    By: Christian H.M. Ketels
    The Great Lakes – St. Lawrence Region, covering eight U.S. states and two Canadian provinces located around the lakes and waterways that have given this region its name, is what economic developers call a 'macro region'. It is an area of intensive economic interaction... View Details
    Keywords: Clusters; Regional Policy; Great Lakes; Economic Development; Industry Clusters; Economy; Canada; United States
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    • 05 Nov 2013
    • First Look

    First Look: November 5

    value creation for shareholders overall. August 2013 Quarterly Journal of Economics Last-place Aversion: Evidence and Redistributive Implications By: Kuziemko, Ilyana, Ryan Buell, Taly Reich, and Michael Norton Abstract—We present... View Details
    Keywords: Sean Silverthorne
    • 08 Jun 2010
    • First Look

    First Look: June 8

      PublicationsThe New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance Authors:Marshall Fisher and Ananth Raman Publication:Harvard Business School Press, 2010 Abstract Retailers today are... View Details
    Keywords: Martha Lagace
    • 25 May 2011
    • HBS Case

    QuikTrip’s Investment in Retail Employees Pays Off

    Zeynep Ton goes behind the scenes to discover how the Tulsa, Oklahoma—based chain of convenience stores manages to outperform its competitors while maintaining a loyal workforce of over 10,000 employees. These workers enjoy above-average... View Details
    Keywords: by Julia Hanna; Retail
    • November 2023 (Revised March 2024)
    • Case

    Infarm: Betting the (Indoor) Farm on Food Security

    By: Elie Ofek
    In the summer of 2023, the co-founders of Infarm, a controlled environment agriculture (CEA) company, were contemplating a major pivot going forward. While Infarm had successfully shown it could grow over 75 products—mainly herbs, leafy greens and mushrooms—in modular... View Details
    Keywords: Plant-Based Agribusiness; Business Model; Market Entry and Exit; Science-Based Business; Business Strategy; Transition; Agriculture and Agribusiness Industry; Europe; North America; Toronto; Northeastern United States
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    • Web

    Frameworks - Institute For Strategy And Competitiveness

    differently than rivals. The Value Chain A tool for disaggregating a company into its strategically relevant activities in order to focus on the sources of competitive advantage. Creating Shared View Details
    • 31 May 2011
    • Research & Ideas

    Japan Disaster Shakes Up Supply-Chain Strategies

    causing many companies to rethink their supply chain strategies, which suddenly seem extremely fragile. When a natural disaster hits, relief organizations such as the Red Cross and Doctors Without Borders swing into action with... View Details
    Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics
    • Web

    Corporate Strategy - Institute For Strategy And Competitiveness

    of business units . More about business unit strategy Creating Corporate Value Added In diversified companies, corporate leaders can enhance competitive advantage by capturing synergies and harnessing fit across the View Details
    • April 2008
    • Exercise

    Exercise: Customer-Operator Letter Writing

    By: Frances X. Frei
    The exercise involves having students write letters to an organization of their choice describing their operating experience at a detailed level. The companies' responses are paired with the students' letters and the entire collection is made available to the class.... View Details
    Keywords: Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Knowledge Sharing; Knowledge Use and Leverage; Performance Improvement
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    • 04 Dec 2012
    • First Look

    First Look: December 4

      PublicationsWhen Does a Platform Create Value by Limiting Choice? Authors:Ramon Casadesus-Masanell and Hanna Hałaburda Publication:Journal of Economics & Management Strategy (forthcoming) Abstract We present a theory for why it... View Details
    Keywords: Carmen Nobel
    • Web

    Publications - Institute For Strategy And Competitiveness

    events.... October 2021 Article Value Chain Management to Implement Post–COVID-19 Health Care Strategy: The COVID-19 Crisis has Created Areas of Innovation that Should be Embraced by Health Care Leaders... View Details
    • 07 Jul 2022
    • HBS Case

    How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

    and in retail chains with lots and lots of stores, they use what are called co-packers, third-party factories, that will make ice cream to your specifications. That was always an option for Ample Hills.” Hiring a co-packer would have... View Details
    Keywords: by Pamela Reynolds
    • Web

    Business Strategy - Institute For Strategy And Competitiveness

    HBS ISC Strategy Strategy Strategy Explained Business Strategy Creating a Successful Strategy Corporate Strategy The Role of Leaders Related Topics Business Strategy Business Strategy The Five Forces Strategic Positioning The Value View Details
    • 19 Jan 2016
    • First Look

    January 19, 2016

    available materiality classifications of sustainability topics, we develop a novel dataset by hand-mapping sustainability investments classified as material for each industry into firm-specific sustainability ratings. This allows us to present new evidence on the View Details
    Keywords: Sean Silverthorne