Trust - Publications - Faculty & Research

April 2008 (Revised October 2008)
Supplement

TD Canada Trust (C): Translating the Service Model to Service Operations

By: Dennis Campbell and Brent Kazan

Keywords: Banks and Banking; Business Model; Service Operations; Banking Industry; Canada

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11 Jan 2021
News

The Breach of the U.S. Capitol Was a Breach of Trust

Article

Effects of Cultural Ethnicity, Firm Size, and Firm Age on Senior Executives' Trust in Their Overseas Business Partners: Evidence from China

By: Crystal Jiang, Roy Y.J. Chua, Masaaki Kotabe and Janet Murray

We investigate trust relationships between senior business executives and their overseas partners. Drawing on the similarity-attraction paradigm, social-categorization theory, and the distinction between cognition- and affect-based trust, we argue that executives trust... View Details

Keywords: Ethnicity; Culture; Management Teams; Cognition and Thinking; Networks; Globalized Firms and Management; Partners and Partnerships; Business Growth and Maturation; Size; Trust; China

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20 Feb 2019
News

Dean Nohria: Business Schools have a Vital Role in Teaching Trust

curriculum. We should prioritize trustworthiness, because ultimately, that is how we will make a real contribution to society.” Nohria goes on to note his fears that trust in corporations and their leaders could be damaged by recent... View Details

February 2012
Article

CEO Relational Leadership and Strategic Decision Quality in Top Management Teams: The Role of Team Trust and Learning from Failure

By: Abraham Carmeli, Asher Tishler and Amy C. Edmondson

In this study, we examine a complex pathway through which CEOs, who exhibit relational leadership, may improve the quality of strategic decisions of their top management teams (TMTs) by creating psychological conditions of trust and facilitating learning from failures... View Details

Keywords: Leadership Development; Decisions; Management Teams; Trust; Learning; Management Analysis, Tools, and Techniques; Managerial Roles; Failure

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2013
Working Paper

Trust or Dare: Is there a Role for Accounting when Delegating Decisions?

By: J. Bouwens and E. Cardinaels

Citation

22 Jun 2023
News

This Agency Wants to Figure Out Exactly How Much You Trust AI

21 May 2020
Blog Post

Creating a World with Trusted Leaders: An Open Letter from MBA Students

“We as MBA students have a voice and with that a duty to make the voices of those most-vulnerable heard.” Amy, Sarika, and Steve (HBS 2020) watched in awe as signatures reached over 1,200 within a few days supporting the open letter they’d written to Fortune 500 CEOs.... View Details