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  • All HBS Web  (11,690)
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  • December 2018
  • Case

OTE: Managing in Times of National Crisis (A)

By: Juan Alcacer, Jérôme Lenhardt and Emer Moloney
In late 2010, Michael Tsamaz was appointed CEO and Chairman of Greek telecommunications company OTE. OTE still exhibited many traits of a large incumbent organization, with high personnel costs, crippling bureaucracy, lack of customer-centricity, a dull brand, and... View Details
Keywords: Leading Change; Transformation; Economy; Crisis Management; Telecommunications Industry; Greece
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Alcacer, Juan, Jérôme Lenhardt, and Emer Moloney. "OTE: Managing in Times of National Crisis (A)." Harvard Business School Case 719-456, December 2018.
  • 01 Oct 2021
  • News

No Time Like the Present

Sangu Delle (MBA 2016) Sangu Delle always intended to support the educational institutions he attended, including Harvard College, HBS, and Harvard Law School, but he was planning to wait to give back until he’d achieved a certain level... View Details
  • 2025
  • Working Paper

When Where Watt: Harnessing the Value of Time and Location for Renewable Electricity Generation

By: Vishrut Rana, Christian Kaps and Serguei Netessine
Problem definition: Investments in renewable energy have surged worldwide in recent years, with over $2 trillion spent globally on clean energy. This surge was driven by growing policy support, concerns about energy security, and, most importantly, the cost... View Details
Keywords: Wind Power; Electricity Distribution; Renewable Energy; Profit; Investment Return; Factories, Labs, and Plants; Geographic Location; Revenue; Energy Industry; Utilities Industry
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Rana, Vishrut, Christian Kaps, and Serguei Netessine. "When Where Watt: Harnessing the Value of Time and Location for Renewable Electricity Generation." Working Paper, January 2025.

    Don't Just Survive - Thrive: Leading Innovations in Good Times and Bad

    Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal. In fact, cost cutting and restructuring are simply... View Details
    • 2009
    • Working Paper

    Don't Just Survive - Thrive: Leading Innovation in Good Times and Bad

    By: Lynda M. Applegate and J. Bruce Harreld
    Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal. In fact, cost cutting and restructuring are simply... View Details
    Keywords: Organizational Change and Adaptation; Risk Management; Leading Change; Innovation and Management; Crisis Management; Growth and Development Strategy
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    Applegate, Lynda M., and J. Bruce Harreld. "Don't Just Survive - Thrive: Leading Innovation in Good Times and Bad." Harvard Business School Working Paper, No. 09-127, April 2009. (Revised May 2009.)
    • November 2019
    • Case

    Edita: Making Choices in Uncertain Times

    By: Caroline M. Elkins, Juan Alcácer, Alpana Thapar and Youssef Abdel Aal
    After 15 years of steady growth and expansion, Edita, a leading Egyptian snack producer, faced a series of challenges in the wake of the Arab Spring. In January 2011, the Egyptian Revolution sparked political and economic turmoil that reflected the waves of protest and... View Details
    Keywords: Decision Making; Developing Countries and Economies; Economy; Business or Company Management; Price; Crisis Management; Growth and Development Strategy; Distribution; Risk and Uncertainty; Business Strategy; Expansion; Currency; Food and Beverage Industry; Egypt; Africa; Middle East
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    Elkins, Caroline M., Juan Alcácer, Alpana Thapar, and Youssef Abdel Aal. "Edita: Making Choices in Uncertain Times." Harvard Business School Case 320-026, November 2019.
    • October 2012 (Revised September 2013)
    • Teaching Note

    The Dabbawala System: On-Time Delivery, Every Time

    By: Stefan H. Thomke
    The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details
    Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; Mumbai
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    Thomke, Stefan H. "The Dabbawala System: On-Time Delivery, Every Time." Harvard Business School Teaching Note 613-062, October 2012. (Revised September 2013.)
    • 01 Oct 2008
    • Research & Ideas

    How Much Time Should CEOs Devote to Customers?

    the current economic downturn, companies need marketing skills more than ever. But while every corporate mission statement pays lip service to respecting customer needs, actual customer expertise is typically a mile wide and an inch deep.... View Details
    Keywords: by John Quelch
    • June 2021
    • Article

    Deals in the Time of Pandemic

    By: Guhan Subramanian and Caley Petrucci
    The COVID-19 pandemic has brought new attention to the period between signing and closing in M&A transactions. Transactional planners heavily negotiate the provisions that govern the behavior of the parties during this window, not only to allocate risk between the... View Details
    Keywords: Takeovers; COVID-19; Material Adverse Effect; Mergers and Acquisitions; Health Pandemics
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    Subramanian, Guhan, and Caley Petrucci. "Deals in the Time of Pandemic." Columbia Law Review 121, no. 5 (June 2021): 1405–1480.
    • 08 Mar 2017
    • News

    How I Motivated Myself During My Darkest Times

    • Web

    Buy Now, Pay Later: Cars on Time

    The Rise of Installment Selling Home Finance Cars on Time The Secondary Credit Market The Usurer's Grip Research Links Credits For the first few decades of automobile history, cars were luxury items. The people who bought them did so for... View Details
    • 2009
    • Chapter

    Barriers to Acting in Time on Energy, and Strategies for Overcoming Them

    By: M. H. Bazerman
    Keywords: Energy; Policy; Strategy; Attitudes
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    Bazerman, M. H. "Barriers to Acting in Time on Energy, and Strategies for Overcoming Them." Chap. 7 in Acting in Time on Energy Policy, edited by David T. Ellwood and Kelly Gallagher, 162–181. Brookings Institution Press, 2009.
    • 30 Mar 2016
    • News

    Using commute time to raise productivity

    • Article

    Describing Wait Time Bottlenecks for ED Patients Undergoing Head CT

    By: Jonathan G. Rogg, Robert S. Huckman, Michael Lev, Ali Raja, Yuchiao Chang and Benjamin White
    Study objectives: Facing increased utilization and subsequent capacity and budget constraints, EDs must better understand bottlenecks and their effect on process flow to improve process efficiency. The primary objective of this study was to identify bottlenecks in... View Details
    Keywords: Health Care; Bottleneck; Health Care and Treatment; Operations; Health Industry; United States
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    Rogg, Jonathan G., Robert S. Huckman, Michael Lev, Ali Raja, Yuchiao Chang, and Benjamin White. "Describing Wait Time Bottlenecks for ED Patients Undergoing Head CT." American Journal of Emergency Medicine 35, no. 10 (October 2017): 1510–1513.
    • 25 May 2023
    • News

    Video: Living a well-balanced life: Tips to allocate your time and talents

    • May 2010 (Revised September 2013)
    • Case

    Friend Bank: The Time for Hope

    By: Clayton S. Rose and Aldo Sesia
    In 2010, Friend Bank was entering the fifth year of Hope Harris Johnson's ambitious 20-year growth plan to transform her family's one branch community bank into an institution with a substantial presence in southeastern Alabama. Harris Johnson was pleased, so far, with... View Details
    Keywords: Family Business; Financial Crisis; Banks and Banking; Growth and Development Strategy; Risk Management; Family Ownership; Competitive Advantage; Banking Industry; Alabama
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    Rose, Clayton S., and Aldo Sesia. "Friend Bank: The Time for Hope." Harvard Business School Case 310-070, May 2010. (Revised September 2013.)
    • 12 May 2011
    • News

    A Game Plan in Trying Times

    Keywords: yoga; Clothing and Clothing Accessories Stores; Clothing and Clothing Accessories Stores
    • June 2007 (Revised February 2008)
    • Case

    Ericsson: Leading in Times of Change

    By: Das Narayandas, Vincent Marie Dessain, Daniela Beyersdorfer and Anders Sjoman
    After its dramatic corporate turnaround, the Swedish telecom infrastructure company Ericsson hires a new CEO to bring the former Swedish flagship company back on track. Puts students in the shoes of Carl-Henric Svanberg, an industry outsider and CEO of locks group Assy... View Details
    Keywords: Restructuring; Profit; Leading Change; Goals and Objectives; Managerial Roles; Organizational Change and Adaptation; Problems and Challenges; Sweden
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    Narayandas, Das, Vincent Marie Dessain, Daniela Beyersdorfer, and Anders Sjoman. "Ericsson: Leading in Times of Change." Harvard Business School Case 507-074, June 2007. (Revised February 2008.)
    • 03 Dec 2012
    • News

    When Time is of the Essence, Try “Extreme Productivity”

    • May 2016
    • Case

    OPET: Precision Marketing in Uncertain Times

    By: Rajiv Lal, Esel Çekin and Eren Kuzucu
    During Timucin Guler’s decade at OPET, a prominent fuel distributor in Turkey, he transformed the definition of marketing in the company. Under Guler’s lead, OPET, once a local player in the downstream distribution market, became the second largest fuel distributor in... View Details
    Keywords: Customer Satisfaction; Customer Service; Emerging Market; Focusing On Customers; Competition; Turkey; Loyalty Program; Marketing Strategy; Downstream Distribution; Customer Relationship Management; Energy Industry; Turkey
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    Lal, Rajiv, Esel Çekin, and Eren Kuzucu. "OPET: Precision Marketing in Uncertain Times." Harvard Business School Case 516-087, May 2016.
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