Publications

2025
Working Paper

Pulp Friction: The Value of Quantity Contracts in Decentralized Markets

By: Olivier Darmouni, Simon Essig Aberg and Juha Tolvanen

Firms in decentralized markets often trade using quantity contracts, agreements that specify quantity prior to the point of sale. These contracts are valuable because they provide quantity assurance, as trading frictions could prevent a buyer and seller from matching... View Details

Keywords: Decentralized Markets; Trading Frictions; Market Structure; Transaction Costs; Contracts; Market Transactions; Pulp and Paper Industry

SSRN

January 2019
Teaching Plan

Blockchain and the Movement of Value in Africa

By: John D. Macomber

Teaching Plan for HBS Case No. 219-084. View Details

2006
Other Paper

Estimating the Value of Connections to Vice-President Cheney

By: Ray Fisman, Julia Galef and Rakesh Khurana

26 Jan 2021
Video

Operating Companies and the Value of an MBA

The Value of Advice: Evidence from Mobile-Phone Based Agricultural Extension

This paper evaluates the role of mobile phone-based advice in improving managerial practices of small-scale cotton farmers in Gujarat, India. Demand for the service, “Avaaj Otalo,” is strong, even among farmers with very low levels of education. The service... View Details

March 1992
Article

Agents As Information Brokers: The Effects of Information Disclosure on Negotiated Outcomes

By: K. L. McGinn, S. B. White, M. A. Neale and M. H. Bazerman

Keywords: Information; Negotiation; Outcome or Result

May 2007
Article

Aspects of Endowment: A Query Theory of Value Construction

By: Eric Johnson, Gerald Häubl and Anat Keinan

How do people judge the monetary value of objects? One clue is provided by the typical endowment study (D. Kahneman, J. L. Knetsch, & R. H. Thaler, 1991), in which participants are randomly given either a good, such as a coffee mug, that they may later sell ("sellers")... View Details

Keywords: Profit; Forecasting and Prediction; Theory; Valuation; Loss; Ownership; Decision Choices and Conditions

July 2010 (Revised January 2017)
Background Note

Marketing Analysis Toolkit: Customer Lifetime Value Analysis (2024)

By: Thomas Steenburgh and Jill Avery

Customers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric that allows managers to understand the overall value of their customer base and relate it to three customer strategies firms employ: asset... View Details

Keywords: Customer Lifetime Value; Return On Investment; Customer Acquisition; Customer Retention; Customer Churn; ＂Marketing Analytics＂; Marketing; Customer Relationship Management; Customer Focus and Relationships; Customer Value and Value Chain; Management Analysis, Tools, and Techniques; Marketing Strategy; Measurement and Metrics; Strategic Planning; Value

2013
Book

Manufacturing Morals: The Values of Silence in Business School Education

By: Michel Anteby

Corporate accountability is never far from the front page and Harvard Business School trains many future business leaders. But how does HBS formally and informally ensure its members embrace proper business standards? Relying on his faculty experience, Michel Anteby... View Details

Keywords: Ethics; Moral Sensibility; Business Education; Higher Education; Education; Education Industry; United States

December 2023 (Revised November 2024)
Case

Generative AI and the Future of Work

By: Christopher Stanton, Matt Higgins, Shira Aronson and Meg Shriber

Generative AI seemed poised to reshape the world of work, including the higher-wage, white-collar jobs typically pursued by MBA graduates. Informed by the latest research, this case explores generative AI's potential impacts on work, productivity, value creation, and... View Details

Keywords: AI; Future Of Work; Labor Market; AI and Machine Learning; Labor; Value Creation; Performance Productivity; Technology Industry; United States

17 Mar 2017
News

Schwarzman on Blackstone and the Value of an MBA

interview with Poets & Quants, Schwarzman talks about: The team-oriented culture at Blackstone: “We’re not looking for people who want to create more stress with people around them”; The View Details

Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises

June 1999 (Revised August 2004)
Case

Friendly Fenway Program, The: The Value of Experience Enhancement

By: Stephen A. Greyser

The marketing head of the Boston Red Sox is reviewing the team's "Friendly Fenway" fan satisfaction program. The program is described in the context of the team's on-the-field performance, the ballpark's character, and team marketing and fan-building in general. The... View Details

Keywords: Customer Satisfaction; Revenue; Framework; Management; Marketing Reference Programs; Performance; Boston

January 2001
Case

Valuing Project Achieve

By: Mihir A. Desai and Kathleen Luchs

Project Achieve is a start-up providing information management solutions for schools. Its founders see a need for software both to manage the volumes of information necessary to administer a school and to connect parents, teachers, and students in a more effective way.... View Details

Keywords: Business Startups; Valuation; Venture Capital; Cost of Capital; Cash Flow; Forecasting and Prediction

29 Jan 2019
News

Seth Klarman on the Critical Value of the Long View

In a recent interview with the New Yorker, Seth Klarman (MBA 1982), CEO of the Baupost Group, spoke about the perilous state View Details

10 Mar 2025
News

How Gen AI Could Change the Value of Expertise

08 Feb 2019
Working Paper Summaries

Platform Systems vs. Step Processes—The Value of Options and the Power of Modularity

Keywords: by Carliss Y. Baldwin

2023
Working Paper

The Customer Journey as a Source of Information

By: Nicolas Padilla, Eva Ascarza and Oded Netzer

In the face of heightened data privacy concerns and diminishing third-party data access, firms are placing increased emphasis on first-party data (1PD) for marketing decisions. However, in environments with infrequent purchases, reliance on past purchases 1PD... View Details

Keywords: Customer Journey; Privacy; Consumer Behavior; Analytics and Data Science; AI and Machine Learning; Customer Focus and Relationships