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Show Results For
- All HBS Web
(611)
- News (283)
- Research (292)
- Events (1)
- Multimedia (6)
- Faculty Publications (47)
- 30 Jun 2019
- News
Alumni in France honor self-made entrepreneurs; Shih talks trade in Buffalo
employs more than 140 people and revenues have gone from 100k to 65M in 10 years,” says Mannai. “Further growth is expected, as they open brick and mortar stores and launch their own clothing brand.” View Details
Keywords: Margie Kelley
- 01 Mar 2016
- News
How Do I Get Your Job?
McKinsey before coming to HBS. Beck, cofounder and CEO of beauty retailer Bluemercury, tells Uberoi, a member of the student-run Retail & Luxury Goods Club, how she went from consultant to entrepreneur to retail maven, with 70-plus stores... View Details
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
started to rise, climbing 49 percent in the next decade to nearly 2,500 stores nationwide. The resurgence has lessons for other industries. “Indie bookstores have defied the odds,” Raffaelli says. “What happened in this sector has... View Details
- 01 Jun 2020
- News
Meal Plan
were battening down the hatches and assessing where we were from a cash perspective, trying to get a sense of what the baseline was going to feel like. Then we started to get very creative and scrappy about taking care of people yet still running our businesses. We... View Details
- 01 Sep 2007
- News
Riding It Out
used.” THANK YOU, WESTLEY: Minard with the horse that inspired SmartPak. On starting a business, she advises entrepreneurs to “choose something you’re intrinsically interested in; it will help you get through the hard times.” SmartPak’s View Details
- 14 Feb 2017
- First Look
First Look at New Research: February 14
and research applications, yet little is known about their relation to prices in physical stores where most retail transactions occur. I conduct the first large-scale comparison of prices simultaneously collected from the websites and... View Details
Keywords: Sean Silverthorne
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
pure-play stores can’t directly match. Ramon Casadesus-Masanell is the Herman C. Krannert Professor of Business Administration. Rembrand M. Koning: Think like a startup and experiment Given that every week... View Details
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
that existing stores must participate in normal industry growth while the new stores experience targeted revenue growth. The corporate scorecard also measures the amount of... View Details
- 01 Mar 2012
- News
Speak English, Please!
a universal experience of status diminution when people compare their native language to this new language,” Neeley remarks. “So no matter how fluent some people are in English, they believe they’ll never be as sophisticated, influential,... View Details
- 01 Dec 2016
- News
The Future of Books
variety of books on sale. There is Barnes & Noble, and there are local, independent bookstores. And there is also an emerging special-markets channel: We used to never sell books to Michaels, but with the emergence of high-end coloring books, the craft View Details
- 20 Aug 2018
- Research & Ideas
Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All
PeopleImages Sale! Even the word is enough to send a flutter through the hearts of certain shoppers, who salivate in anticipation of scoring a discount off a product’s original price. Few consumers stop to think, however, that the only way they know they are getting a... View Details
- 15 Feb 2000
- Lessons from the Classroom
Delivering Information Services: A 30-Year Perspective
IPO in 1990 to a $10-billion company today, with a market value of close to $140 billion! I'm also doing research for a case on Drugstore.com, which is essentially a drug store "built" on the Internet. It's getting ready to... View Details
Keywords: by Staff
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
Underhill. "If I go to a Web site that's hard to read because it's got funky type face, and I can't get service when I call, well, that's a problem." And many stores post signs with print far too small for many of their... View Details
- 25 Mar 2019
- News
Rent The Runway Joins the Unicorn Club
two core tenets, saying that “Rent the Runway has consistently demonstrated an ability to innovate and improve its customer experience and technology.” READ MORE View Details
- 01 Jun 2006
- News
One-on-One with Tom Oreck
1,200 employees work, reopened just ten days after Katrina wrought destruction of “biblical proportions” on the Gulf Coast community. Oreck recently talked about that experience and the future. Were you prepared for Katrina? We had always... View Details
- 01 Dec 2014
- News
Dressing by Number
Taking Tailoring High Tech Katrina Lake Dressing by Number Dressing by Number Karen Moon Making Big Data Fashionable Making Big Data Fashionable Ivy Ross Creating the Shopping Experience of the Future Creating the Shopping View Details
- 01 Mar 2012
- News
Thinking Green
As part of the cross-University program Harvard Thinks Big, in December six professors from different Harvard schools offered their thoughts on climate change. University Professor Rebecca Henderson and Professor of Management Practice Robert Kaplan joined colleagues... View Details
- 10 Nov 2022
- News
Peloton Founder Starts His Next Trek
better for sound and comfort — really elevating their space. We want to make that experience accessible for regular people." In an interview with Forbes regarding the launch of Ernesta, Foley said he understood that his new venture could... View Details
- 02 Aug 2024
- HBS Case
How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture
entrepreneur’s Flashfood app at a Toronto supermarket hadn’t gone well, ending with confusion among customers and ire from the store manager. But Domingues, who had launched the app after learning that international food waste was the... View Details
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
Consumers delight in using smartphones to record their experiences and surroundings, but for businesses, such devices present tricky challenges. Suppose a customer encounters a hair in her food, a spill in an aisle, or a rude clerk.... View Details