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Publications

Publications

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  • All HBS Web  (611)
    • News  (283)
    • Research  (292)
    • Events  (1)
    • Multimedia  (6)
  • Faculty Publications  (47)

Show Results For

  • All HBS Web  (611)
    • News  (283)
    • Research  (292)
    • Events  (1)
    • Multimedia  (6)
  • Faculty Publications  (47)
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Research Tools

employee experience insights in one place through online surveys, polls, quizzes, etc.  Tableau (for Students) Students can sign up for a free Tableau account. The software will allow anyone to connect to a... View Details
  • 20 Aug 2018
  • Research & Ideas

Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All

PeopleImages Sale! Even the word is enough to send a flutter through the hearts of certain shoppers, who salivate in anticipation of scoring a discount off a product’s original price. Few consumers stop to think, however, that the only way they know they are getting a... View Details
Keywords: by Michael Blanding; Advertising; Retail
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

  Working PapersThe "Fees Savings" Link, or Purchasing Fifty Pounds of Pasta Authors:Michael I. Norton and Leonard Lee Abstract Many consumers have had the experience of entering discount membership clubs to make a few... View Details
Keywords: Martha Lagace
  • 01 Mar 2016
  • News

How Do I Get Your Job?

McKinsey before coming to HBS. Beck, cofounder and CEO of beauty retailer Bluemercury, tells Uberoi, a member of the student-run Retail & Luxury Goods Club, how she went from consultant to entrepreneur to retail maven, with 70-plus stores... View Details
Keywords: April White; Nonstore Retailers; Retail Trade
  • 21 Jan 2020
  • Research & Ideas

Lessons for Retailers from the Rebirth of Indie Bookstores

started to rise, climbing 49 percent in the next decade to nearly 2,500 stores nationwide. The resurgence has lessons for other industries. “Indie bookstores have defied the odds,” Raffaelli says. “What happened in this sector has... View Details
Keywords: by Michael Blanding; Entertainment & Recreation
  • 01 Sep 2007
  • News

Riding It Out

used.” THANK YOU, WESTLEY: Minard with the horse that inspired SmartPak. On starting a business, she advises entrepreneurs to “choose something you’re intrinsically interested in; it will help you get through the hard times.” SmartPak’s View Details
Keywords: Julia Hanna; dog food; pets; Food and Beverage Stores; Food and Beverage Stores; Food and Beverage Stores; Food and Beverage Stores
  • 01 Dec 2014
  • News

Dressing by Number

Taking Tailoring High Tech Katrina Lake Dressing by Number Dressing by Number Karen Moon Making Big Data Fashionable Making Big Data Fashionable Ivy Ross Creating the Shopping Experience of the Future Creating the Shopping View Details
Keywords: Christine Lejeune; fashion; cosmetics; Clothing and Clothing Accessories Stores; Clothing and Clothing Accessories Stores
  • 15 Feb 2000
  • Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

IPO in 1990 to a $10-billion company today, with a market value of close to $140 billion! I'm also doing research for a case on Drugstore.com, which is essentially a drug store "built" on the Internet. It's getting ready to... View Details
Keywords: by Staff
  • 24 Apr 2006
  • Research & Ideas

Managing Alignment as a Process

that existing stores must participate in normal industry growth while the new stores experience targeted revenue growth. The corporate scorecard also measures the amount of... View Details
Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail
  • 01 Dec 2016
  • News

The Future of Books

variety of books on sale. There is Barnes & Noble, and there are local, independent bookstores. And there is also an emerging special-markets channel: We used to never sell books to Michaels, but with the emergence of high-end coloring books, the craft View Details
Keywords: April White; Publishing Industries (except Internet); Information
  • 01 Mar 2012
  • News

Speak English, Please!

a universal experience of status diminution when people compare their native language to this new language,” Neeley remarks. “So no matter how fluent some people are in English, they believe they’ll never be as sophisticated, influential,... View Details
Keywords: Kim Girard; Miscellaneous Store Retailers; Miscellaneous Store Retailers
  • 06 Dec 2021
  • News

Ink: Talking Shop

some tales, and then ask for tips,” Bines says. The experience taught him that the better you understand your customer, the richer the tips. He has worked in customer-facing businesses ever since, including his current role as managing... View Details
Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Miscellaneous Store Retailers
  • 02 Aug 2024
  • HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

entrepreneur’s Flashfood app at a Toronto supermarket hadn’t gone well, ending with confusion among customers and ire from the store manager. But Domingues, who had launched the app after learning that international food waste was the... View Details
Keywords: by Lane Lambert; Technology; Information Technology
  • 22 Mar 2017
  • Research & Ideas

What's the Ideal Frequency for a Sales Quota?

them would just give up in the latter half, because there was no way they could make quota.” An ideal setting for a field experiment The retailer was an ideal setting for a field experiment for a few... View Details
Keywords: by Carmen Nobel
  • 09 Jun 2003
  • Research & Ideas

Incentives and Operational Excellence

incentives, many operational problems can be traced to poor controls in interorganizational settings: interorganizational because the medical supply company deals with a hospital group and the video store acquires its products from movie... View Details
Keywords: by Martha Lagace
  • 25 Mar 2019
  • News

Rent The Runway Joins the Unicorn Club

two core tenets, saying that “Rent the Runway has consistently demonstrated an ability to innovate and improve its customer experience and technology.” READ MORE View Details
Keywords: Clothing and Clothing Accessories Stores; Clothing and Clothing Accessories Stores
  • 10 Nov 2022
  • News

Peloton Founder Starts His Next Trek

better for sound and comfort — really elevating their space. We want to make that experience accessible for regular people." In an interview with Forbes regarding the launch of Ernesta, Foley said he understood that his new venture could... View Details
Keywords: Furniture and Home Furnishings Stores; Furniture and Home Furnishings Stores
  • 16 Apr 2001
  • Research & Ideas

Brand Power from Wedgwood to Dell: Part One

source of competitive advantage. Field's brand was built on the appealing, elegant, retail experience or encounter in a department store defined by quality goods that have Field's name on them.—Nancy F.... View Details
Keywords: by Martha Lagace
  • Web

Laura Sophie Wegner | MBA

Formative experience at the intersection of technology and business: In 2021, I became fascinated with Web3 and joined BULB, an Australian crypto-based blogging platform, that allows users to "write-to-earn“ and "read-to-earn.“ I gained... View Details
  • 01 Jun 2020
  • News

Meal Plan

were battening down the hatches and assessing where we were from a cash perspective, trying to get a sense of what the baseline was going to feel like. Then we started to get very creative and scrappy about taking care of people yet still running our businesses. We... View Details
Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food and Beverage Stores; Food and Beverage Stores; Food and Beverage Stores; Food and Beverage Stores
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