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  • All HBS Web  (1,111)
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    • News  (295)
    • Research  (560)
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Show Results For

  • All HBS Web  (1,111)
    • People  (4)
    • News  (295)
    • Research  (560)
    • Multimedia  (2)
  • Faculty Publications  (117)
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  • 09 Jul 2024
  • Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

top-management counsel, hiring the most qualified staff, and an apprenticeship process that built excellence. For example, Marvin Bower, founder of McKinsey, preached that partners had to focus on serving the right senior clients on their... View Details
Keywords: by David Fubini; Consulting
  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

Over a dozen years ago, HBS professors Ben Shapiro and Kash Rangan conducted research with colleague John J. Sviokla, focusing on the impact that a company's order management cycle (OMC) has on customers. Think of OMC as the process that... View Details
Keywords: by Sarah Jane Johnston
  • 20 Aug 2001
  • Research & Ideas

Making an Ally of Uncle Sam

influence them. More specifically, this approach steers attention away from the political processes whereby administrative policies are formed and implemented . . . . These difficulties are compounded by the typical simplifying device of... View Details
Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar
  • 09 Mar 2009
  • Research & Ideas

How to Revive Health-Care Innovation

networks arise, disrupting the old. Hence, disruptive business models such as value-adding process clinics, retail clinics, and facilitated networks must be married with disruptive innovations in insurance and reimbursement in order to... View Details
Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health
  • 30 Mar 2003
  • Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

transfer into their organizations? How can companies be sure they are collecting the right information? Heskett: The collection and processing of information about customers is one of the most critical functions performed by the... View Details
Keywords: by Manda Mahoney
  • 18 Jun 2014
  • Research & Ideas

Leading Innovation is the Art of Creating ‘Collective Genius’

similar "micro-projects," but instead he decided to pursue them and fly under the radar of corporate headquarters. Successful innovations emerged, such as an Easy Lister feature, and separate registration processes for private and... View Details
Keywords: by Kim Girard
  • 20 Dec 2004
  • Research & Ideas

The U.S. Patent Game: How to Change It

led us to decide to write this book. We sought to write a volume that would be readily accessible for business and government practitioners, and which conveyed clearly the system's problems and some steps to solving them. Q: What are the... View Details
Keywords: by Ann Cullen
  • 09 Sep 2014
  • First Look

First Look: September 9

dissonance triggered by unmet expectations drives our effects. Download working paper: http://ssrn.com/abstract=2486576   Cases & Course Materials Harvard Business School Case 314-071 A Note on Seeking, Receiving, and Giving Advice This note examines the View Details
Keywords: Sean Silverthorne
  • 04 Dec 2013
  • Research & Ideas

The Fantastic Horizon: How to Invest in a New City

to 2 million people by 2020. Is this private model needed at all? Why can't cities take the time to grow organically, like London or Jakarta? Here's why I believe we need to go faster and better, with seven steps toward how. My research... View Details
Keywords: by John Macomber; Construction; Real Estate
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

enough to email “goodbyes.” As one remote worker put it, “The screen (on your computer) goes blank.” The Zoom account is closed and the company wants its computer sent back. For hiring (perhaps the next day), the process is reversed, only... View Details
Keywords: by James Heskett
  • 11 Sep 2019
  • Research & Ideas

Germany May Have the Answer for Reducing Drug Prices

to prove that a new medication’s benefits merit a higher price if cheaper, similar drugs are available. The process rewards companies whose drugs are more novel or help patients more, while forcing manufacturers of equally or less... View Details
Keywords: by Danielle Kost; Health
  • 08 May 2020
  • In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

supports continuous operation through to the post COVID-19 world. Euvin Naidoo (@EuvinNaidoo) is a senior lecturer of business administration. Brian Trelstad: Prioritize nonprofits closest to the front lines   Donors need to prioritize organizations and View Details
Keywords: by Danielle Kost
  • 05 Nov 2013
  • First Look

First Look: November 5

process improvement in interdependent service settings: increasing process capacity at one step in the process can increase demand at that step,... View Details
Keywords: Sean Silverthorne
  • 16 Jul 2012
  • Research & Ideas

Book Excerpt: ‘The Strategist’

the next steps specified, the job of the strategist is finished. All that remains to be done is to implement the plan and defend the sustainable competitive advantage it has wrought. Or at least that's the positive take on the story. But,... View Details
Keywords: by Cynthia A. Montgomery
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

built international political and military coalitions, and negotiated a U.N. Security Council Resolution authorizing "all necessary means" to eject Iraq from Kuwait. Only after these steps were taken did the Bush administration... View Details
Keywords: by James K. Sebenius
  • 01 Aug 2012
  • What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

Sopory added that "Success and growth depends on a variety of factors of which greed is not one." Bruce Duncil opined that " the first step is defining what are success and failure And 'too big to succeed'? Let's not make... View Details
Keywords: by James Heskett; Manufacturing; Financial Services
  • 06 Jul 2009
  • What Do You Think?

Are You Ready to Manage in an Irrational World?

(personal and individual) biases and all becomes 'rational' again for management purposes." Ron Palmer observed that the discussion "adds weight to the ideas that we need new and better tools for managing complexity ." Tony Eckel observed that "... View Details
Keywords: by Jim Heskett
  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

nonfinancial performance. Perhaps more importantly, all have created robust Web sites to provide stakeholders with additional information not included in their printed reports. And all are deeply engaged in an ongoing dialogue with their stakeholders. Q: How should... View Details
Keywords: by Martha Lagace
  • 07 Aug 2000
  • Research & Ideas

The Business of Biotech

years required to bring a drug to market—and the potential for failure looming every step of the way—the business of biotech is one of managing uncertainty over time. HBS professor Gary P. Pisano, a longtime observer of the industry,... View Details
Keywords: by Julia Hanna; Biotechnology; Health; Technology
  • 27 Apr 2010
  • First Look

First Look: April 27

select reimportation of exported ideas. Put otherwise, top North American journals tend to reimport ideas authored (and exported) by select North American scholars in Organizations Studies. Third, we discuss the implications of this View Details
Keywords: Martha Lagace
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