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Publications

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  • All HBS Web  (1,219)
    • People  (1)
    • News  (272)
    • Research  (792)
    • Events  (4)
  • Faculty Publications  (253)

Show Results For

  • All HBS Web  (1,219)
    • People  (1)
    • News  (272)
    • Research  (792)
    • Events  (4)
  • Faculty Publications  (253)
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  • 29 Jan 2018
  • Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

miners from the refuge. The Chilean Carabineros Special Operations Group—an elite Chilean police unit for rescue operations—had arrived a few hours after the rst collapse. Yet their initial attempt at rescue had triggered that devastating... View Details
Keywords: by Amy C. Edmondson; Mining
  • 16 Apr 2001
  • Research & Ideas

Strategy and the Internet

competitive advantage—by operating at a lower cost, by commanding a premium price, or by doing both. Cost and price advantages can be achieved in two ways. One is operational effectiveness—doing the same... View Details
Keywords: by Michael E. Porter
  • 24 Jan 2005
  • Research & Ideas

Rethinking Activity-Based Costing

$0.80) for processing customer orders, $35.20 (44 by $0.80) for handling inquiries, and $40 (50 by $0.80) for performing credit checks. Once you have calculated these standard rates, you can apply them in real time to assign costs to... View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
  • 17 Jan 2023
  • Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

standard called respondeat superior (an executive is responsible for the acts of employees). If almost all the benefit [of a criminal act] goes to the individual, but some—even small benefit—still goes to the company, the entire... View Details
Keywords: by Lane Lambert
  • 04 May 2021
  • Book

Best Buy: How Human Connection Saved a Failing Retailer

“But, do you think that was standard operating procedure? No! What happened that day is that the two blue shirts found it in their hearts to do this, and felt they had the latitude to do it.” Stopping Best... View Details
Keywords: by Michael Blanding; Retail
  • 31 Jul 2018
  • First Look

New Research and Ideas, July 31, 2018

mobile phone penetration, universal availability of unique ID systems, and evolving privacy and data protection laws. It builds on global best practices and promotes the adoption of human-centered design principles, data minimization, and open View Details
Keywords: Dina Gerdeman
  • 09 Sep 2009
  • First Look

First Look: September 9

  Working PapersOperational Failures and Problem Solving: An Empirical Study of Incident Reporting Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W. Toffel Abstract Operational failures occur in all industries with consequences... View Details
Keywords: Martha Lagace
  • 25 Jul 2006
  • First Look

First Look: July 25, 2006

pursued flexible business strategies beyond its "core" business, even distributing condoms. It maintained a high standard of corporate ethics. It was effective at building contacts with local business and government elites,... View Details
Keywords: Sean Silverthorne
  • 15 Jun 2009
  • Research & Ideas

GM: What Went Wrong and What’s Next

almost exclusively in those same large vehicles likely to be made obsolete by a new 35.5 MPG standard the Administration has promised to implement by 2016. Daniel Heller, Visiting Scholar: All stakeholders must work together to make GM's... View Details
Keywords: by Staff; Auto
  • 27 Jan 2020
  • Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

your circle of competence, then operate inside that perimeter,” Huang advises. 2. Own your constraints and encourage others to see past them In Huang’s freshman year of college, she was shocked to fail a writing assignment. When she asked... View Details
Keywords: by Dina Gerdeman
  • 24 Apr 2018
  • Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business School teach as the View Details
Keywords: by Bill George; Technology; Food & Beverage
  • 01 Apr 2008
  • First Look

First Look: April 1, 2008

"marginal" grocery items, or grocery items that a customer does not typically buy. These findings are consistent with a simple mental accounting model but are not consistent with the standard permanent income or lifecycle theory... View Details
Keywords: Martha Lagace
  • 04 Jun 2020
  • Book

It’s Not About You: Why Leaders Need to Look Outward

Frances Frei: I studied math in college, engineering for my masters, and operations and information management for my PhD, which just means I got more and more applied as things went on. And then I got to Harvard and was in the Technology... View Details
Keywords: by Kristen Senz
  • 16 May 2005
  • Research & Ideas

Nonprofit Networking: The New Way to Grow

management strategy for nonprofits is still relatively uncommon. Oftentimes an organization might be engaged in a partnership at one point or another, or be a member of an umbrella organization ... but it's not really a network approach that comes into play in the... View Details
Keywords: by Martha Lagace
  • 19 Oct 2022
  • Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

many times your cofounding team will disagree on things—from product and hiring decisions to operating procedures and a fundraising strategy—and how you process these decisions together is fundamental to a... View Details
Keywords: by Julia Austin
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

from article evaluation standards to the etiquette surrounding debate. "When I got involved in this Article-for-Deletion process, they kept citing chapter and verse the policies and guidelines to me," McAfee says. "It really showed me how... View Details
Keywords: by Sean Silverthorne; Publishing
  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

http://www.hbs.edu/research/pdf/08-098.pdf Evidence from Goodwill Non-impairments on the Effects of Unverifiable Fair-Value Accounting (revised May 2008) Authors:Karthik Ramanna and Ross L. Watt Abstract SFAS 142 requires firms to use unverifiable fair-value estimates... View Details
Keywords: Martha Lagace
  • 29 Jul 2013
  • Research & Ideas

A Manager’s Moral Obligation to Preserve Capitalism

standards. Some public intervention is necessary—and that public intervention manifests itself as institutions operate not through a competitive market process, but through a democratic political process. Therein lies the rub. Once the... View Details
Keywords: by Michael Blanding
  • 04 Dec 2018
  • First Look

New Research and Ideas, December 4, 2018

of needed capital. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55334 2018 Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations Competing Interests By:... View Details
Keywords: Dina Gerdeman
  • 20 Apr 2011
  • Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

Think back to recent events when people making unethical decisions grabbed the headlines. How did auditors approve the books of Enron and Lehman Brothers? How did feeder funds sell Bernard Madoff's invesments? We would never act as they did, we think. We View Details
Keywords: by Sean Silverthorne
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