Smart - Publications - Faculty & Research

19 Nov 2019
Op-Ed

Gender Bias Complaints against Apple Card Signal a Dark Side to Fintech

public engagement has been strong and immediate. Clearly, this is a new frontier for the financial services sector—and the industry’s regulators are also operating without a roadmap. We need to stop arguing about more versus less financial regulation and begin the hard... View Details

Keywords: by Karen G. Mills; Financial Services

25 May 2016
Research & Ideas

How Consumers and Businesses are Reshaping Public Health

savings. In the area of prevention, the spread of ever-cheaper mobile smart phones enables citizens in remote rural areas to receive online medical consultations, treatment suggestions, and prescriptions. Readings on diagnostic machines... View Details

Keywords: by John A. Quelch; Health

15 Feb 2017
Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

and how can that apply to the United States? One reason is the sophistication of finance. The other is the growth of three specific technologies. Sophisticated financial tracking and smart mobile phone technology The sophistication of... View Details

Keywords: by John Macomber; Construction

25 Jan 2011
First Look

First Look: Jan. 25

future of this new facility, how could he ensure it would be successful? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/411059-PDF-ENG The Smart Grid Rebecca Henderson, Noel Maurer, and Catherine RossHarvard Business School Case... View Details

Keywords: Sean Silverthorne

28 Jul 2003
Research & Ideas

It’s India Above China in New World Order

Comparing India and China is to embark on an old puzzle that has fascinated smart people for centuries. The newer question of economic leadership, however—"Which country will overtake the other in the foreseeable future?" —is an... View Details

Keywords: by Martha Lagace

13 Mar 2012
First Look

First Look: March 13

create an audience for independent cinema. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/812051-PDF-ENG Enterprise Risk Management at Hydro One (B): How Risky Are Smart Meters? Anette Mikes and Dominique HamelHarvard Business... View Details

Keywords: Sean Silverthorne

22 Jan 2008
Research & Ideas

New Challenges in Leading Professional Services

wheel. So leaders in PSFs have been calling for a new way of thinking about leadership in their organizations. Q: What differentiates leadership requirements in professional services from leadership in other professions? A: PSFs are flatter organizations, can be highly... View Details

Keywords: by Sean Silverthorne; Consulting; Accounting; Legal Services

03 Feb 2003
What Do You Think?

Can Business Schools Teach the Craft of Getting Things Done?

case discussion methods employed by many business schools may exacerbate the problem by their frequent reliance on heavy class participation, conveying subtle messages that those who sound smart and speak a lot "have more... View Details

Keywords: by James Heskett

07 Mar 2005
Research & Ideas

The Rise of Innovation in Asia

started with the need to find software smarts to prepare for Y2K, but now include a shortage of qualified, technically trained people in the States. India Favored Respondents said they are likely to send work to the following countries:... View Details

Keywords: by Sean Silverthorne

21 Dec 2015
Op-Ed

Without Immigrants, We Wouldn't Have Google

out of keeping with the spirit of America and harmful in the long run. "Outsiders keep our commercial markets vital by offering perspectives that differ from the prevailing view" After all, what is the secret sauce of US commercial success? It’s the... View Details

Keywords: by Shane Greenstein; Information Technology

01 Jun 2010
Sharpening Your Skills

Sharpening Your Skills: Social Reporting

to investors and other stakeholders during a financial crisis? How do I drive CSR through my organization? What's The Best Way To Report Nonfinancial Metrics? One Report: Better Strategy through Integrated Reporting Stakeholders expect it. And View Details

Keywords: by Staff

04 Jun 2018
Research & Ideas

Think of it as Professors in Cars Having Coffee

product portfolio. Maybe we are no longer going to produce assault weapons. Or maybe we will make a really interesting effort into producing smart weapons.” Unique ideas and insights are common on the podcast Harvard Business School After... View Details

Keywords: by Sean Silverthorne; Education; Entertainment & Recreation

05 Jul 2004
Research & Ideas

Radical Change, Entrepreneurial Opportunity

very easily in some sense. Polaroid had a lot of really smart scientists, and viewed itself as the Bell Labs of photography. Q: How are some companies constrained by this framing? A: Let's continue with the Polaroid example. In... View Details

Keywords: by Michael J. Roberts; Technology

27 Jul 2011
Research & Ideas

Customer Loyalty Programs That Work

The customer rewards cards that clutter wallets and clog key chains of many a shopper may soon be no more, as retailers move from physical to digital (read: mobile apps) forms of loyalty program member identification. It's a smart... View Details

Keywords: by Maggie Starvish; Retail

19 Dec 2016
Research & Ideas

The 10 Most Popular Stories of 2016

entrepreneurs. Resolve Your Toughest Work Problems With 5 Questions In his book Managing in the Gray, Joseph Badaracco offers managers a five-question framework for facing murky situations and solving tough problems. The Truth About Authentic Leaders Is "Be... View Details

Keywords: by Carmen Nobel

03 May 2004
What Do You Think?

How Much Is Enough?

demotivating and performance-numbing aspects of corporate life." Expanding the idea beyond effects on the organization, Sharika Kaul said, "... it's no fun being the only guest at your own party. The really smart people know... View Details

Keywords: by James Heskett

22 Sep 2003
Research & Ideas

When Protestors Knock at Your Door

in the Spring 2003 issue of California Management Review. In the piece, the authors offer case studies of Unocal, Nike, and Novartis. Spar and LaMure were struck by "how smart NGOs can be in their own strategic thinking, and how... View Details

Keywords: by Cynthia Churchwell

30 Dec 2013
HBS Case

HBS Cases: What Warren Buffett Saw in Newspapers

In 2012, legendary investor Warren Buffett made a bid to buy a troubled Southeastern US newspaper business just three years after declaring that his influential holding company, Berkshire Hathaway, would no longer invest in newspapers "at any price."... View Details

Keywords: by Deborah Blagg; Journalism & News; Publishing

11 Mar 2009
HBS Case

The Energy Politics of Russia vs. Ukraine

In a virtual replay of events this past January, in 2006 Russia's energy giant Gazprom cut off its supply of natural gas to Ukraine's energy company in the depths of winter. The move confirmed the fears of many in the West that the wounded Russian bear, View Details

Keywords: by Garry Emmons; Energy; Utilities

21 Apr 2003
Research & Ideas

Will American Brands Be a Casualty of War?

attention to the anti-globalization movement. Brand America provided good products at good prices. Politics was one thing; smart shopping another. Q: Which brands are most likely to feel the heat; what brands will continue to sell... View Details