Publications

18 Apr 2011
Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

industries (computing, telecommunications, and health care) by shadowing them at their jobs. The team recorded every activity in the managers' workday, collecting a total of 256 hours' worth View Details

Keywords: by Kim Girard

16 May 2000
Research & Ideas

Getting the Message: How the Internet is Changing Advertising

help corporations build relationships between their brands and their customers in the online marketspace. The Price Of Privacy The power of these new technologies and their ability to View Details

Keywords: by Susan Young

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

fruitful streak came to an abrupt halt with the United States financial crash in the fall of 2008. Target was hit hard—much harder, in fact, than Walmart. Five years later the company was still struggling. With more than 1,800 stores and... View Details

Keywords: by Dina Gerdeman; Retail

30 May 2005
Research & Ideas

Six Steps for Making Your Threat Credible

influence stemming from the increased credibility of future promises, commitments, and threats. 6. Leverage the shadow of the future Even if you can't leverage your past... View Details

Keywords: by Deepak Malhotra

December 2021 (Revised January 2023)
Case

Katerra (A)

By: Lindsay N. Hyde, Thomas R. Eisenmann and Tom Quinn

In April 2020, Katerra executives struggled with a series of decisions that would determine the fate of one of the best-funded construction startups in history. Katerra was founded in 2015 by technology-industry executive Michael Marks and commercial real estate... View Details

Keywords: Business Startups; Insolvency and Bankruptcy; Entrepreneurship; Failure; Construction; Real Estate Industry; Technology Industry; United States

04 Feb 2002
Research & Ideas

How To Do Business in Islamic Countries

Islamic finance and an emeritus professor of investment banking at Harvard Business School. Hayes, who continues to travel regularly to Islamic countries for research and consulting, offered advice to HBS students on January 23 as part... View Details

Keywords: by Martha Lagace

February 2022 (Revised October 2022)
Case

Ample Hills Creamery

By: Tom Eisenmann, Lindsay N. Hyde and Tom Quinn

Ample Hills Creamery started in 2010 as a temporary ice cream pushcart in Brooklyn, New York City. On the strength of inventive flavors and clever marketing, husband-and-wife founders Brian Smith and Jackie Cuscuna built a premium, artisanal dessert empire of 16 retail... View Details

Keywords: Brands and Branding; Business Growth and Maturation; Partners and Partnerships; Logistics; Profit; Insolvency and Bankruptcy; Food and Beverage Industry

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

that you can’t make progress.” This cloud of inefficiency that hangs over many companies can be tough for business leaders to see. When a company is struggling, the first instinct is often to blame external factors, Thomke says. When the... View Details

Keywords: by Dina Gerdeman

02 Jun 2020
Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

The restaurant industry is one of those most devastated by COVID-19, and social distancing will continue to make many small restaurants unviable. Reduced revenue flows will never cover the rent. But not all is lost. In our research, one... View Details

Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage

11 Oct 2006
What Do You Think?

How Do We Respond to the “Dependency Ratio” Dilemma?

declare bankruptcy and walk away from as much of its obligation as possible. Potential management responses can get pretty complicated. In this instance, growth trumps greater productivity, because the... View Details

Keywords: by Jim Heskett

17 Aug 2021
Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

services. Institutional investors, such as endowments and pension funds, often have “vice clauses” prohibiting investments in Schedule I industries. Even private investors are dissuaded by the industry’s lack of access to View Details

Keywords: by Ashish Nanda and Tabatha Robinson

31 Jan 2023
Op-Ed

Can Insurance Technology Solve the Uninsured Driver Problem?

Unit at Harvard Business School. He studies the causes of financial distress among American households and how technology, private markets, and public policy can reduce those risks. You Might Also Like: Why Cutting Jobless Aid Isn't the... View Details

Keywords: by Ray Kluender; Insurance

January 2006 (Revised July 2016)
Case

Gordon Bethune at Continental Airlines

By: Nitin Nohria, Anthony Mayo and Mark Benson

A $385 million loss for the final months of fiscal year 1994 signaled Continental might go bankrupt. Could new CEO Gordon Bethune turn Continental around? Continental was in dire straits because the deregulation of the commercial airline industry in 1978 ushered in a... View Details

Keywords: Transformation; Insolvency and Bankruptcy; Profit; Leading Change; Organizational Change and Adaptation; Performance Improvement; Labor and Management Relations; Air Transportation Industry

April 2011 (Revised February 2016)
Case

Jamaica's Anemic Growth: The IMF, China and the Debt(th) Trap

By: Rafael Di Tella and Natalie Kindred

This case describes the economic development problems faced by the small Caribbean-island country of Jamaica over most of the past half-century. The Jamaican economy showed relatively strong growth in the 1960s but stagnated in the 1970s. By the end of that decade,... View Details

Keywords: Government Administration; Economic Slowdown and Stagnation; International Finance; Crime and Corruption; Poverty; Private Sector; Insolvency and Bankruptcy; Economy; Developing Countries and Economies; Borrowing and Debt; Jamaica