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  • 27 Mar 2012
  • First Look

First Look: March 27

Exploration of Luxury Hotels in Tanzania Authors:Diego A. Comin Abstract Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal... View Details
Keywords: Carmen Nobel
  • 24 Oct 2006
  • First Look

First Look: October 24, 2006

paper, we examine the impact of the AIDS epidemic on African nations through 2002 using the male circumcision rate to identify plausibly exogenous variation in HIV prevalence. Medical researchers have found significant evidence that male circumcision can reduce the... View Details
Keywords: Sean Silverthorne
  • 02 Apr 2019
  • First Look

New Research and Ideas, April 2, 2019

perverse effect of perpetuating the problem. Drawing on a case study of a professional service firm, we develop a multilevel theory to explain why organizations are caught in this conundrum. We present data suggesting that the work-family... View Details
Keywords: Dina Gerdeman
  • 25 Apr 2018
  • Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

contrast, a woman cleaning floors for Apple today works for a service contractor. She can’t afford to take vacation time because of the wages she’d lose, going to school is financially out of reach, and no bonus is coming her way—plus she... View Details
Keywords: by Dina Gerdeman
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler. Updating a Classic: Writing a Great Business Plan Published: October 6, 2008 Harvard Business... View Details
Keywords: by Sean Silverthorne
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

decisions are endogenous, and 3) influencing stores' choices of strategic variables (e.g., pricing) once they have decided to affiliate. We show that search diversion remains a necessary strategic instrument for the intermediary even when the View Details
Keywords: Martha Lagace
  • 15 Dec 2014
  • Research & Ideas

Deconstructing the Price Tag

itemizes what it spends on cotton, cutting, sewing, dyeing, finishing, and transporting each shirt, consumers become more attracted to the brand and more likely to purchase. “By unpacking the costs, you have the opportunity to explain everything you did for the... View Details
Keywords: by Dina Gerdeman; Retail
  • 22 Dec 2003
  • Research & Ideas

Why Negotiation is Like Jazz

negotiation requires adapting your communication acts to the most advantageous pattern. Learning The Notes Imagine you're a sales rep negotiating with the procurement manager of a professional services firm. Your company is the only... View Details
Keywords: by Kathleen L. McGinn
  • 02 Feb 2016
  • First Look

February 2, 2016

Interdependence in Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choices. Evaluating a natural experiment in which... View Details
Keywords: Sean Silverthorne
  • 29 Aug 2024
  • Research & Ideas

Shoot for the Stars: What to Know About the Space Economy

when NASA started investing in the commercial space sector in a more concerted way. It created a program called Commercial Orbital Transportation Services (COTS). It spent $500 million to start seeding rocket launch companies to provide a... View Details
Keywords: by Kara Baskin; Aerospace
  • 04 Jan 2021
  • What Do You Think?

How Do We Sustain Organization Diversity?

low-wage workers.” Another point of view rejects the notion that such a competition exists. David Wittenberg commented, “Workers don’t ‘compete for your profits,’ they contract to provide services for a wage... View Details
Keywords: by James Heskett
  • 28 Jun 2016
  • First Look

June 28, 2016

raise funds from outside investors. The relationship appears not to be causal but instead driven by selection effects across heterogeneous teams with varying degrees of inequality aversion. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51237 2016 The... View Details
Keywords: Sean Silverthorne
  • 04 Oct 2011
  • First Look

First Look: October 4

knowing "who we are" might depend in part on repeatedly remembering to forget "who we were not." The Enabling Role of Social Position in Diverging from the Institutional Status Quo: Evidence from the U.K. National Health View Details
Keywords: Sean Silverthorne
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

Geradin Abstract—Many of the largest and most successful businesses today rely on providing services at no charge to at least a portion of their users. For consumers, it is easy to celebrate free service. At least in the short term, free... View Details
Keywords: Dina Gerdeman
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

ventures during the venture capital boom of the late 1990s was selecting areas that had no staying power, such as Web calendars or Web-dispatched limousine services. Over time, it was inevitable that these new niches would merge with existing ones. The View Details
Keywords: by Marco Iansiti & Roy Levien
  • 28 May 2008
  • First Look

First Look: May 28, 2008

manufacturing compliance services company to the U.K. and Europe. He has to decide whether to hire Wayne Snelgrove and how to define the scope of his responsibilities. Purchase the case:... View Details
Keywords: Martha Lagace
  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

the economics, management control, and organizational behavior literatures predict that when it is difficult to align incentives by contracting on output, aligning preferences via employee selection may provide a useful alternative. This... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

Boeing's e-Enabled Advantage Harvard Business School Case 807-011 Examines Boeing's new strategy of offering services to regain market dominance and help its struggling airline customers improve efficiency and profitability. Purchase this... View Details
Keywords: Sean Silverthorne
  • 17 Sep 2013
  • First Look

First Look: September 17

world's largest online platform for outsourced contracts, where India is the largest country in terms of contract volume. We use an ethnic name procedure to identify ethnic Indian users of oDesk in other countries around the world. We... View Details
Keywords: Sean Silverthorne
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

that acquisitions can build competitive advantage partially through retention of valuable human capital of the target firm. However, making commitments to retain and motivate successful top managers is a challenge when contracts are not... View Details
Keywords: Sean Silverthorne

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