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  • January–February 2018
  • Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
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  • 01 Sep 2023
  • News

Solving for Z

And purpose was considered part of your personal life, not part of your professional life.” The preferences and predilections of Gen Z might not matter quite so much if the labor market weren’t so tight and if Gen Zers weren’t so... View Details
Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
  • Web

Advisory Board - Entrepreneurship

trustee of the Berkeley Art Museum and Pacific Film Archive, and serves on boards of the Rock Center for Entrepreneurship at Harvard Business School and the University of Illinois College of Engineering. Mr. Burgstone actively supports... View Details
  • 05 Jun 2012
  • First Look

First Look: June 5

issuance and for trading in the secondary market and are robust to a series of bond and issuer controls, including issuer fixed effects as well as liquidity and duration. Comparison of the ex-post... View Details
Keywords: Sean Silverthorne
  • 06 Oct 2008
  • Research & Ideas

Updating a Classic: Writing a Great Business Plan

that they are on the right track. I explain that I would need to get to know them and their opportunity much better than what is possible in an e-mail and that the written document is not as important as the people writing it. It's not science—it's View Details
Keywords: by Sean Silverthorne
  • 19 Jul 2011
  • First Look

First Look: July 19

Abstract Revenue recognition and measurement principles can conflict with liability recognition and measurement principles. We explore here under different market conditions when the two measurement approaches coincide and when they... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2023
  • Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

across India and Malawi. He said, “The fellowship will give me a platform to test out ideas and hypotheses while collaborating with other recipients, starting in my first year.” Paul Lachman. Paul comes to HBS from Fairchain, a social impact venture that is creating a... View Details
  • Web

HBR Classics - Alumni

Hansen Managing Multicultural Teams , Jeanne Brett, Kristin Behfar, and Mary C. Kern The Art of Truly Developing Global Leaders , Beth Brooke Mentoring and Coaching Coaching the Alpha Male , Kate Ludeman, Eddie Erlandson Why Mentoring... View Details
  • June 2019
  • Case

The National Museum of African American History and Culture and Lonnie Bunch

By: Steven Rogers and Derrick Jackson
Lonnie Bunch creates the National Museum of African American History and Culture (NMAAHC) with only half the federal support given to the first 17 Smithsonian historical or zoological institutions. Bunch, to borrow from the African American experience of creating “a... View Details
Keywords: Museums; Fundraising; Arts; Buildings and Facilities; Ethnicity; Philanthropy and Charitable Giving; Strategy; Marketing; Success; Leadership; Entrepreneurship
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  • Web

Mid-US - Global

cofounded Uncle Nearest, a premium American whiskey brand created to honor the legacy of a formerly enslaved man, Nearest Green, who taught Jack Daniel the art of whiskey distillation. Since its launch, Uncle Nearest has become the... View Details
  • 05 Dec 2016
  • Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

according to a new paper, Artful Paltering: The Risks and Rewards of Using Truthful Statements to Mislead Others. “It’s interesting to see the difference between the person who is deceiving and the person being deceived,” says co-author... View Details
Keywords: by Dina Gerdeman

    Kyle Schirmann

    Kyle Schirmann is a doctoral student in the Strategy unit at Harvard Business School. His primary interests are science-based innovation in the Global South and the creative and cultural industries. Before joining HBS, Kyle worked as a software engineer at Bloomberg... View Details
    Keywords: arts; arts; arts; arts; arts; arts; arts
    • Web

    Teacher Profiles - Case Method Project

    Alexandria, VA PA Kate Ambrose St. Joseph's Preparatory School Philadelphia, PA PA Chuck Amidon Shipley School Bryn Mawr, PA Subjects: Grade 11 U.S. History NC Leah Amos Durham School of the Arts Durham, NC IL Rose An ORR Academy Chicago,... View Details
    • Web

    Faculty & Research | Social Enterprise | Harvard Business School

    Hui at Boston Ballet By: Edward H. Chang, David Allen and Annelena Lobb September 2024 | Faculty Research This case asks how Ming Min Hui, the newly appointed executive director of Boston Ballet, should ensure that the company stays true to its View Details
    • Web

    People - Behavioral Finance & Financial Stability

    economics at Columbia Business School. Professor Di Maggio’s current research focuses on financial intermediation with a particular focus on how new technologies have disrupted financial markets and its effects on firms and individuals.... View Details
    • Web

    Buy Now, Pay Later: Cars on Time

    The Rise of Installment Selling Home Finance Cars on Time The Secondary Credit Market The Usurer's Grip Research Links Credits For the first few decades of automobile history, cars were luxury items. The... View Details
    • July 2019 (Revised November 2022)
    • Case

    Backstage at Boston Ballet

    By: David G. Fubini, Ryan Raffaelli, Begum Agca Okutgen and Julia Kelley
    This case asks students to consider how to prioritize goals when placed in a new leadership role. In August 2014, Meredith “Max” Hodges became the youngest Executive Director (ED) in the Boston Ballet’s 51-year history. In her first year, she was able to claim several... View Details
    Keywords: Organizational Behavior; Managing Change; Strategy Execution; Priorities; Arts; Buildings and Facilities; Decision Making; Theater Entertainment; Leadership; Business or Company Management; Mission and Purpose; Organizational Change and Adaptation; Strategic Planning; Problems and Challenges; Nonprofit Organizations; Strategy; Marketing; Price; Fine Arts Industry; Fine Arts Industry; Fine Arts Industry; United States; North America; Massachusetts; Boston; New England; Northeastern United States
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    • 07 Jul 2003
    • Research & Ideas

    4+2 = Sustained Business Success

    their great skill in those areas with a mastery of any two out of four secondary management practices—talent, innovation, leadership, and mergers and partnerships. We learned, for example, that it doesn't really matter if you implement... View Details
    Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
    • Web

    Entrepreneurial Management Curriculum - Faculty & Research

    the First Sales Team as a Founder, Investor, or Advisor Lou Shipley Spring 2025 Q4 1.5 Entrepreneurship in Life Sciences Satish Tadikonda Fall 2024 Q1Q2 3.0 Entrepreneurship Outside the Valley (also listed under Finance) Paul Gompers Spring 2025 Q3Q4 3.0 Field Course:... View Details
    • Research Summary

    Renovating Democratic Capitalism

    By: Malcolm S. Salter

    This in-process work focuses on how best to address the declining public trust and confidence in democratic capitalism, which many citizens consider to be a cornerstone of our national ideology and identity? While the answer to this question is not entirely clear, I... View Details