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  • April 2021 (Revised January 2022)
  • Case

SA Taxi: A Vehicle for Empowerment? (A)

By: Nien-he Hsieh, Dilyana Karadzhova Botha and F. Christopher Eaglin
SA Taxi was a vertically integrated business that operated in South Africa’s distinctive taxi industry. Despite being plagued by violence, informal structures, unsafe road practices and lack of government support, the taxi industry had grown to become South Africa’s... View Details
Keywords: Corporate Accountability; Ownership; Ownership Stake; Business and Stakeholder Relations; Equality and Inequality; Race; Situation or Environment; Transportation Industry; South Africa; Africa
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  • Web

Alumni - Global

2005); By: April White 29 Nov 2023 HBS Clubs A Holiday Benefit Dinner in LA; Seattle Club Revival Underway By: Margie Kelley 09 Nov 2023 HBS Alumni News From the Brink How HBS alumni helped create a path for Puerto Rico’s fiscal recovery... View Details
  • 04 Sep 2001
  • Research & Ideas

Governing the Family-Run Business

kinds, it has been clear that every business able to improve governance reaped lasting benefits. If you are in a family enterprise, you need to learn the basics of governance and apply the best practices that exist in family business governance. But even non-family... View Details
  • 30 May 2018
  • Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

to consumers who invoke the price match in the store. Meanwhile, if the retailer has a competitive rival that doesn’t self-match, that rival will often raise its online price as well—and both retailers then benefit from charging higher... View Details
Keywords: by Dina Gerdeman; Retail
  • 01 Oct 2007
  • Research & Ideas

Encouraging Dissent in Decision-Making

calculation this way: "The potential costs to me for speaking out seem reasonably certain and somewhat immediate; the potential benefit to me for speaking out seems rather uncertain and definitely long-range." In the corporate... View Details
Keywords: by Garry Emmons
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

don’t have the benefit of ongoing conversations that happen when people are physically together, a distance that can easily result in misalignment. A dispersed working environment can only succeed if... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 28 Mar 2023
  • Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

Early in the COVID-19 pandemic, the US Food and Drug Administration faced the task of convincing a skeptical public of the safety of new vaccines when the agency began authorizing them for emergency use less than a year after the pandemic began. Ultimately, the... View Details
Keywords: by Kasandra Brabaw; Pharmaceutical
  • 07 Nov 2023
  • Blog Post

Get to Know the HBS Armed Forces Alumni Association

reservist community about the benefits of an MBA." Curran Boyce (MBA 2024), Co-President (Community) "After serving in the military, the first year at HBS can be a lot for new students to adjust to. I remember feeling challenged by the... View Details
  • Web

Sexual Harassment & Other Sexual Misconduct | About

committed to maintaining a safe and healthy educational and work environment in which no member of the University community is, on the basis of sex, including sexual orientation or gender identity, excluded... View Details
  • July–August 2018
  • Article

When Technology Gets Ahead of Society

By: Tarun Khanna
New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don’t yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details
Keywords: Technological Innovation; Society; Situation or Environment; Infrastructure; Entrepreneurship; Performance Effectiveness; Cooperation
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  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

“People are resilient in their desire to eat out, and perhaps a bit bored with what’s in their refrigerators, so eager to enjoy some of their dining occasions prepared by someone outside their own homes.” Paul Brown noted restaurants must consider all visual cues that... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • July 2011 (Revised January 2013)
  • Case

Digital Microscopy Is Making Me Crazy!

By: Willy Shih
For Carl Zeiss Microimaging, modular hardware and software enabled customers to tailor Zeiss's broad range of microscopy systems hardware and software to meet a wide range of needs from basic scientific research in the biological and medical sciences to clinical... View Details
Keywords: Information Infrastructure; Applications and Software; Corporate Strategy; Disruptive Innovation; Science-Based Business; Management Analysis, Tools, and Techniques; Business Conglomerates; Digital Platforms; Opportunities; Medical Devices and Supplies Industry; Computer Industry
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  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

identity, however, is extremely difficult when an organization’s environment changes. Following a profound external shock, an organization’s design must change, as must elements of its identity. But how do they do so? Do they both change... View Details
Keywords: by Carmen Nobel
  • 20 Jan 2014
  • Research & Ideas

Language Wars Divide Global Companies

and employee reactions. Managers must prepare for the communications challenges brought on by a new lingua franca system and watch for coping aids used by employees to avoid embarrassment, such as not attending meetings. Create a safe... View Details
Keywords: by Kim Girard
  • 13 Mar 2023
  • Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

identify which borrowers have high-growth opportunities. Microfinance often operates in environments that are information-scarce, in terms of screening borrowers. Ten years ago, India didn’t have social security numbers, so that is a... View Details
Keywords: by Jen McFarland Flint; Financial Services
  • Article

Turning Waste into By-Product

By: Deishin Lee
This paper studies how a firm can create and capture value by converting a waste stream into a useful and saleable by-product (i.e., implementing by-product synergy [BPS]). We show that BPS creates an operational synergy between two products that are jointly produced.... View Details
Keywords: Value Creation; Innovation and Invention; Cost Management; Opportunities; Market Participation; Framework; Profit; Competition; Wastes and Waste Processing; Product; Business Processes
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  • 11 Nov 2014
  • First Look

First Look: November 11

Sustainable Evaluation System Strategy By: Eccles, Robert G., and Peijun Duan Abstract—China's sustainable development faces three challenges: first, the follow-up momentum of sustainable economic growth and economic transformation is insufficient; second, some... View Details
Keywords: Sean Silverthorne
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

framework allows for wage rate uncertainly, variable labor supply, social security benefits, and portfolio choice over safe bonds and risky equities. Our analysis reinforces prior findings that equities are the preferred asset for young... View Details
Keywords: Martha Lagace
  • Article

Front-line Staff Perspectives on Opportunities for Improving the Safety and Efficiency of Hospital Work Systems

By: Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes and Alyson Falwell

Objective To link safety-related concerns raised by frontline staff about hospital work systems (operational failures) to the safety and efficiency of hospitals, and to contrast these concerns with national patient safety initiatives.

Data... View Details

Keywords: Perspective; Opportunities; Safety; Performance Efficiency; System; Failure; Conferences; Employees; Management Analysis, Tools, and Techniques; Experience and Expertise; Health Care and Treatment; Health Industry; United States
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  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

and innovation. Some of this research focuses on firms working together to address collective action problems: cases where firms would benefit through coordination, but where it would be costly to them unless a significant number of... View Details
Keywords: by Martha Lagace