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Show Results For
- All HBS Web
(628)
- People (2)
- News (162)
- Research (357)
- Multimedia (5)
- Faculty Publications (133)
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- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop floor-unannounced-and tinker with the... View Details
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
the project we often slipped into routines that didn't leverage each person's expertise as well as we might have. At the time, though, I was too caught up in the work itself to reflect on why that happened. When I began researching this... View Details
Keywords: by Sarah Jane Gilbert
- 31 May 2016
- First Look
May 31, 2016
June 2016 Medical Care Vaccination Rates Are Associated with Functional Proximity but Not Base Proximity of Vaccination Clinics By: Beshears, John, James J. Choi, David Laibson, Brigitte C. Madrian, and Gwendolyn I. Reynolds Abstract—Background: View Details
Keywords: Sean Silverthorne
- 16 Oct 2013
- Op-Ed
Response to Readers: Combating Climate Change with Nuclear Power and Fracking
With more than 7,500 views and 180-plus tweets, I want to thank everyone for taking the time to read the original HBS Working Knowledge piece, The Case for Combating Climate Change with Nuclear Power and Fracking, and, in particular, for sharing your thoughts with one... View Details
- 16 Jul 2008
- Op-Ed
What Should Employers Do about Health Care?
monitoring, and care for routine health issues. On-site physical therapists offer coaching to prevent injury and services to speed recovery. On-site diabetes educators work with groups of employees to engage them in lifestyle changes that... View Details
- 13 Jun 2005
- Research & Ideas
From Turf Wars to Learning Curves: How Hospitals Adopt New Technology
influential…, PTCA has been used less frequently than in hospitals with less influential surgeons." And even if PTCA and other innovations make it past initial gatekeepers, it's a long road to adoption because of learning curves disrupted by existing work... View Details
- 06 Sep 2016
- First Look
September 6, 2016
position is unreasonable, it may make little sense to be reasonable yourself. But if everyone routinely came to a dispute with a realistic starting position, the offers would be more or less aligned, and any negotiation that followed... View Details
Keywords: Carmen Nobel
- 19 Oct 2010
- First Look
First Look: October 19, 2010
Publication:Personality and Social Psychology Bulletin (forthcoming) Abstract People routinely engage in dishonest acts without feeling guilty about their behavior. When and why does this occur? Across four studies, people justified their... View Details
Keywords: Sean Silverthorne
- 05 Oct 2010
- First Look
First Look: October 5, 2010
everything from the decline of the U.S. automobile industry to the low penetration of techniques such as TQM and continuous improvement. Yet a vigorous tradition in the accounting literature establishes that firms routinely sacrifice... View Details
Keywords: Sean Silverthorne
- 11 Feb 2014
- First Look
First Look: February 11
needed for patient care. We found that a lack of interconnectedness among interdependent departments' routines was a major source of operational failures. The low levels of interconnectedness occurred because of how the internal supply... View Details
Keywords: Sean Silverthorne
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
examples of accounting research that routinely uses bounded dependent variables, present results from Monte Carlo simulations to highlight the advantages of using the FRM relative to conventional models, and conduct an archival extension... View Details
Keywords: Sean Silverthorne
- 03 Jun 2008
- First Look
First Look: June 3, 2008
As a result, new technological opportunities inconsistent with that identity may be missed. Second, since identity becomes embedded in the routines and procedures of both the organization and external constituents, explicit efforts to... View Details
Keywords: Martha Lagace
- 19 Jan 2016
- First Look
January 19, 2016
emphasize users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation approaches to solve important technological and organizational problems. This view of innovation, pioneered... View Details
Keywords: Sean Silverthorne
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
theory. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53924 May–December 2017 Proceedings of the Marine Safety & Security Council, the Coast Guard Journal of Safety at Sea Leadership in Routine Emergencies and... View Details
Keywords: Sean Silverthorne
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
arrangement and a commitment contract that made the $30 payment conditional on both attending the provider visit and meeting an ART adherence threshold. Third, the passive control arm received routine care and no incentives. Participants:... View Details
Keywords: Sean Silverthorne
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
becomes routine practice, the Bank should revise its internal incentives for staff to improve participation through increased budgetary support, time allowances, capacity building, and performance appraisals that reward quality... View Details
Keywords: by Alnoor Ebrahim
- 16 Nov 2010
- First Look
First Look: November 16, 2010
Conflict Management Research (forthcoming) Abstract Routine and persistent acts of dishonesty prevail in everyday life, yet most people resist shining a critical moral light on their own behavior, thereby maintaining and oftentimes... View Details
Keywords: Sean Silverthorne
- 21 Jan 2009
- First Look
First Look: January 21, 2009
Abstract People routinely engage in dishonest acts without feeling guilty about their behavior. When and why does this occur? Across three studies, people justified their dishonest deeds through moral disengagement and exhibited motivated... View Details
Keywords: Martha Lagace
- 26 Feb 2007
- Research & Ideas
The Power of the Noncompete Clause
strengthened by the rise of craft guilds in the sixteenth century. Legal scholars claim it was not until the Industrial Revolution that courts began to routinely enforce restrictions on employee mobility, though they generally held that... View Details
Keywords: by Martha Lagace
- 11 Jan 2011
- First Look
First Look: Jan. 11
brilliantly if a company is lucky enough to be the only one in a market.) Because companies build them without thinking about the competition, they routinely deploy doomed business models. Moreover, many companies ignore the dynamic... View Details
Keywords: Sean Silverthorne