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Show Results For
- All HBS Web
(1,204)
- People (4)
- News (267)
- Research (681)
- Events (1)
- Multimedia (1)
- Faculty Publications (121)
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- 01 May 2019
- What Do You Think?
What Should the Leadership of YouTube Do?
good human judgment.” realJoannLyles added, “Tech can't make moral distinctions. Therefore, when a company fails to make moral distinctions, expect tech to fail in the same way. As one person, Susan Wojcicki is limited by her own... View Details
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
structure, formal management processes, information technology, the informal social network, and people. Organizational structure is a natural beginning but most people expect too much from it. There is no "perfect" structure.... View Details
Keywords: by Benson Shapiro
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
illness in June 2006 at the age of 81, the Bulletin's Class Notes were flooded with dozens of tributes from alumni who recalled his passion and commitment in the classroom and his lasting influence on their careers. "I was clueless going into Professor Levitt's... View Details
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
not a public square, and companies therefore have roles and responsibilities to their communities. Platforms have to maintain the efficiency on one hand and reduce the potential for evil on the other. This is a controversial position. We... View Details
Keywords: by Martha Lagace
- 08 Jan 2020
- Research & Ideas
NFL Head Coaches Are Getting Younger. What Can Organizations Learn?
Post article, a mindset shift has occurred among owners and general managers responsible for hiring coaches: They are starting to embrace innovative offensive tactics, and to empower head coaches who can implement them. “For years,”... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
increasingly have an expectation of reaching their attorneys at any hour of the day (or night) and getting responses in near-real time," he writes. "Reaching across time zones to contact someone is... View Details
- 07 Jul 2020
- Research & Ideas
Market Investors Pay More for Resilient Companies
analysis applied to news coverage of corporate responses to the pandemic between late February and late March, when public markets were declining 30 percent or more before eventually recovering much of their value by summer. They found... View Details
- 23 Aug 2019
- Sharpening Your Skills
Has the Corporate Mission Just Been Disrupted?
prioritize social benefits over shareholder reward. CEOs adding their signature to the pledge included Apple's Tim Cook, JPMorgan Chase's Jamie Dimon, Amazon's Jeff Bezos, IBM's Ginni Rometty, and GM's Mary Barra. Moving corporate social View Details
- 14 Dec 1999
- Research & Ideas
From Spare Change to Real Change: The Social Sector as a Beta Site for Business Innovation
accompanies the announcement of their largesse. There is little or no incentive to stay involved or to take responsibility for seeing that the contribution is used to reach a goal. However well meaning, many businesses treat the social... View Details
Keywords: by Rosabeth Moss Kanter
- 20 May 2019
- Research & Ideas
Activist CEOs Are Rising Up—and Their Customers Are Listening
Polman advocating on climate change; Merck CEO Ken Frazier protesting President Trump’s response to a white nationalist rally in Charlottesville; or Chick-fil-A CEO Dan Cathy speaking out against gay marriage, the current trend of CEO... View Details
Keywords: by Michael Blanding
- 2010
- Working Paper
The Limits of Nonprofit Impact: A Contingency Framework for Measuring Social Performance
By: Alnoor Ebrahim and V. Kasturi Rangan
Leaders of organizations in the social sector are under growing pressure to demonstrate their impacts on pressing societal problems such as global poverty. We review the debates around performance and impact, drawing on three literatures: strategic philanthropy,... View Details
Keywords: Development Economics; Philanthropy and Charitable Giving; Leadership; Corporate Social Responsibility and Impact; Performance Expectations; Nonprofit Organizations; Social Issues
Ebrahim, Alnoor, and V. Kasturi Rangan. "The Limits of Nonprofit Impact: A Contingency Framework for Measuring Social Performance." Harvard Business School Working Paper, No. 10-099, May 2010. (Recipient of 2010 Academy of Management, Public and Nonprofit Division, Carlo Masini Award for Innovative Scholarship runner-up prize; and, selection for the Best Papers proceedings.)
- 18 Nov 2021
- Op-Ed
5 Principles for Scaling Change from IBM’s High School Innovation
college system, and then you had the employer connection, with IBM. How did you structure the program and make it appeal to these different parties? Litow: To bring about change, you have to have a conscious change strategy. If you expect... View Details
Keywords: by Kristen Senz
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
times when they are less fatigued or have available time. And all respondents seem to compartmentalize expectations of how long various tasks should take, clearly differentiating the wait for a computer View Details
Keywords: by James Heskett
- 04 Oct 2024
- In Practice
Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged
and align expectations with your partner Want to be grateful for your partner when it comes to household tasks and management? Communicate, reframe, and align your expectations. Women and men in mixed-gender couples generally View Details
Keywords: by Rachel Layne
- 07 Apr 2003
- What Do You Think?
Should Global Business Initiatives Be Devalued?
an interesting concept of the importance of a "national brand."—Jim Heskett Others, while agreeing with this thesis, were not so sanguine about whether this will happen without greater efforts to influence foreign policy by leaders View Details
Keywords: by James Heskett
- 16 Jun 2015
- First Look
First Look: June 16, 2015
itself, requires continual experimentation and adaptation. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49244 Working Papers Accounting Data, Market Values, and the Cross Section of Expected Returns Worldwide By:... View Details
Keywords: Sean Silverthorne
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a... View Details
- 02 Sep 2002
- What Do You Think?
What Can Business Schools Do to Avoid Bad Apples?
might be taken in admissions to sort out the "bad apples," the primary responsibility of business schools is to provide a place where ethics and values can be discussed by all, rather than just those clearing some admissions... View Details
Keywords: by James Heskett
- 17 Oct 2007
- Research & Ideas
Why Global Brands Work
club. Think IBM's "solutions for a small planet." 5. Social responsibility. Consumers expect global brands to lead on corporate social responsibility, leveraging their technology to solve the world's problems. Think Nestlé and... View Details
- 26 Nov 2001
- Research & Ideas
Manager or Mentor? Why You Must Be Both
discouraged needs to speak up, Thomas answered, "As a manager, question your assumptions." While there are responsibilities on both sides, he said, it's too easy and too common for managers—faced with a sudden departure, for... View Details
Keywords: by Martha Lagace