Responsive Expectations - Publications - Faculty & Research

16 Jul 2007
Research & Ideas

Understanding the ‘Want’ vs. ’Should’ Decision

discount. According to the rational actor model, the $10 saved should be considered a small addition to an individual's lifetime wealth, which will eventually be spent on a broad array of future purchases. This is not the way we expected... View Details

Keywords: by Sarah Jane Gilbert; Retail; Entertainment & Recreation

07 May 2020
Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

distancing. New patterns of consumer and worker behavior and expectations have emerged during the first weeks of the crisis. COVID-19 represents a tremendous economic shock and burden. In recent weeks, the focus has begun to shift towards... View Details

Keywords: by Hong Luo and Alberto Galasso

04 Aug 2003
Research & Ideas

Shackleton: An Entrepreneur of Survival

are much, much greater than they expected them to be. Crew of the Endurance, when spirits were still high. Photo by Frank Hurley, voyage photographer. Copyright Royal Geographical Society, London. The third reason is that the Shackleton... View Details

Keywords: by Martha Lagace

Web

Participation - Christensen Center for Teaching & Learning

to ensure that their calling patterns are not biased with respect to certain demographic groups or individual students. When calling on students, case instructors should endeavor to be simultaneously challenging and supportive. Besides the questions and View Details

Web

Design Thinking Course | HBS Online

heuristics and apply research-based personas and behavior models to make innovations easier to adopt. Highlights Match Mental Models, Reduce Complexity, and Prevent Errors Developing Research-Based Personas Anticipate Needs, Recognize Constraints, and Show View Details

17 Jan 2011
Research & Ideas

Being the Boss

report to you. But unless you manage the context in which your team resides, there's no way that your team can be successful. So you have to understand the political dynamics, you have to understand how to build a network with peers and bosses, and you have to set the... View Details

Keywords: by Carmen Nobel

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

overlook, ignore, or downplay your concessions. Why? To avoid the strong social obligation to reciprocate. As a result, it is your responsibility to label your concessions and make them salient to the other party—a View Details

Keywords: by Deepak Malhotra

29 Oct 2013
First Look

First Look: October 29

Publications August 2013 Harvard Business Review Press The Good Struggle: Responsible Leadership in an Unforgiving World By: Badaracco, Joseph L., Jr. Abstract—The question of how to lead successfully and View Details

Keywords: Sean Silverthorne

20 Oct 2015
First Look

October 20, 2015

Regulation By: Drake, David, Paul R. Kleindorfer, and Luk N. Van Wassenhove Abstract—We study the impact of emissions tax and emissions cap-and-trade regulation on a firm's technology choice and capacity decisions. We show that emissions price uncertainty under... View Details

Keywords: Sean Silverthorne

13 Jul 2020
Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

only thing that this sort of learned pragmatism gives me is the opportunity to engage my colleagues who have the real power to make a difference in this country." And he said, "We'll see." So I guess he's right. We'll see. Neeley: So your son is as smart as I would... View Details

Keywords: by Staff; Pharmaceutical

14 Sep 2018
Blog Post

10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program

learn this past month? Regarding my classmates: 1. There’s a variety of STEM backgrounds I came in expecting everyone to be a software engineer, but fortunately, I was wrong. There’s a mix of different types of engineers, as well as... View Details

2008
Working Paper

An Investigation of Earnings Management through Marketing Actions

By: Craig James Chapman and Thomas J. Steenburgh

Prior research hypothesizes managers use "real actions," including the reduction of discretionary expenditures, to manage earnings to meet or beat key benchmarks. This paper examines this hypothesis by testing how different types of marketing expenditures are used... View Details

Keywords: Performance Expectations; Earnings Management; Marketing Strategy; Financial Reporting; Brands and Branding; Food and Beverage Industry

Citation

SSRN

Read Now

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

to be more inclusive. "Inclusion always begets difference, but diversity may or may not beget inclusion." One of the reasons there hasn’t been as much progress on DEI as you would expect is that the sequencing of the words—diversity,... View Details

Keywords: by Jen McFarland Flint

Web

Online Management Course | HBS Online

in response to a peer's question Immerse yourself in real-world, case-based examples brought to life by industry-leading experts from companies like Amgen Pharmaceuticals, Uber, and United States Digital Service. Description of silent... View Details

Web

Business Finance Course Online | HBS Online

response to a peer's question Immerse yourself in real-world, case-based examples brought to life by industry-leading experts from companies like Heineken, Biogen, and Sanford C. Bernstein. Description of silent animated video above:... View Details

21 Nov 2019
Research & Ideas

Do TV Debates Sway Voters?

expect debates to appeal more to young and less educated voters, who have less preexisting information, whether they directly watch debates or hear about them from friends or media coverage. But they don’t. “It is difficult for candidates... View Details

Keywords: by Danielle Kost

Web

Organizational Leadership Course | HBS Online

Benefit Experienced Team Leaders Entrepreneurs Leadership Principles Past Participants Prepare for the next phase of your leadership journey, whether you’re expanding your overall scope of responsibilities or taking over a larger... View Details

23 May 2018
News

Carla A. Harris, MBA 1987

1999 Named Managing Director, Morgan Stanley 2000 Releases album, Carla’s First Christmas 2005 First solo concert at Carnegie Hall 2005 Releases album, Joy Is Waiting 2005 Named by Fortune to list of 50 Most Powerful Black Executives in America 2009 Publishes View Details

Keywords: Susan Young

13 Feb 2006
Research & Ideas

When Gender Changes the Negotiation

behavioral biases. When competition is high. Competitive negotiations can act as gender triggers, consistent with societal expectations that men are more likely than women to be competitive and to succeed in competitive environments.... View Details

Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

Quantifying performance and measuring results are no longer the sole domain of for-profit enterprises. Today, many nonprofit organizations also find themselves on the hot seat—not with stockholders but with donors who expect similar... View Details

Keywords: by Julia Hanna

Publications