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Show Results For
- All HBS Web
(688)
- People (2)
- News (140)
- Research (482)
- Events (1)
- Multimedia (3)
- Faculty Publications (209)
- 18 Dec 2013
- HBS Case
Lessons from the Lance Armstrong Cheating Scandal
Cyclist Lance Armstrong overcame incredible personal adversity to reach the highest levels of success. Then, just as spectacularly, he fell from grace in a public scandal that destroyed not only his reputation, but also the reputations of... View Details
- 02 Apr 2008
- Research & Ideas
Four Companies that Conquered America
demanding market for almost everything from oil to microprocessors to premium coffee. Companies around the world aspire to do business in the U.S., or at least with U.S. companies in their home markets. By doing so, they learn much about the latest View Details
Keywords: by John Quelch
- May 2017 (Revised March 2018)
- Case
David Dao on United Airlines
By: Benjamin Edelman and Jenny Sanford
In widely circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry. View Details
Keywords: Crisis Management; Service Operations; Air Transportation; Contracts; Reputation; Air Transportation Industry; Chicago
Edelman, Benjamin, and Jenny Sanford. "David Dao on United Airlines." Harvard Business School Case 917-026, May 2017. (Revised March 2018.) (request a courtesy copy.)
- 21 Aug 2013
- Research & Ideas
What Went Wrong at J.C. Penney?
home goods. It was particularly well known for home goods and children's ware. And once the family went there, they also shopped for men's and women's apparel, which accounted for almost half of sales. They had a very strong private label program, and to their credit,... View Details
- 28 Nov 2007
- Research & Ideas
B2B Branding: Does it Work?
cheerleader, loves the brand heritage, and is a great storyteller. The CMO sees his or her purpose as helping the CEO achieve this role. The CEO understands that building brand reputation reduces commercial risk, insulates the company in... View Details
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
"The feeling that nobody's listening or responding is very frustrating," Avery says. "If social media managers can cut down a company's response time, then they can improve a brand's View Details
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
identity and reputation from unjust attacks. And the firm as a whole needs a similar defensive capacity for its dealings with hostile competitive firms, community groups, or governmental agencies. The defending and learning drives can... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 2025
- Working Paper
Investor Influence on Media Coverage: Evidence from Venture Capital-Backed Startups
By: Brian K. Baik and Albert Shin
We examine whether and how investors influence media coverage of their private portfolio companies. Using a stacked difference-in-differences design, we find that media coverage of startups increases significantly following venture capital (VC) investment. The effect... View Details
Baik, Brian K., and Albert Shin. "Investor Influence on Media Coverage: Evidence from Venture Capital-Backed Startups." Harvard Business School Working Paper, No. 24-073, May 2024. (Revised April 2025.)
- 01 Dec 2019
- News
Remix
running throughout—you have to page back to an earlier chapter of Dixon’s life, in 2017. That’s when the bottom dropped out. That fall, she was raising money for a tech/beauty startup called EverythingDid, designed to help women and girls of color View Details
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
Company managers have likely heard the old quip: Business ethics is a contradiction in terms. That’s because too often, business is viewed as a hard-hearted enterprise, driven by getting ahead at all costs, even if that means cutting... View Details
Keywords: by Lane Lambert
- 24 Jan 2017
- First Look
First Look at New Research: January 24, 2017
Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52122 January 2017 Strategic Finance Managing Healthcare Costs and Value By: Kaplan, Robert S., Michael E. Porter, and Mark L. Frigo Abstract—Rising health care costs are a... View Details
Keywords: Sean Silverthorne
- 28 May 2019
- Research & Ideas
Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets
when big scandals happen, like Enron and WorldCom, the weak link often turns out to be auditors. Managers are mostly truth-tellers but have incentives to embellish and sometimes commit fraud. So we rely on auditors to mitigate that... View Details
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
for preventing misconduct with its incident legal, financial, and reputational risks. Ethics gets their attention because they want to avoid the high-profile missteps and billion-dollar losses experienced by a Salomon Brothers,... View Details
Keywords: by Carla Tishler
- Web
Leadership Transitions | Baker Library | Bloomberg Center | Harvard Business School
culture of greater competitiveness in the investment banking business itself with the potential for increased algorithmic trading strategies, volume of business, and potential commissions. “Investment banking, which had historically built its View Details
- 09 May 2017
- First Look
New Research and Ideas, May 9
organization during “bad times”? Using two large micro datasets on firm decentralization from U.S. administrative data and 10 OECD countries, we find that firms that delegated more power from the Central Headquarters to local plant View Details
Keywords: Sean Silverthorne
- 15 Aug 2022
- Book
University of the Future: Finding the Next World Leaders in Higher Ed
is a place, like the contemporary United States, of real income inequality across its schools, even as its students are recruited from every sector of American life. Like the United States, it has enviable resources, and it manages to... View Details
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
uses examples and stories from dozens of high-performing managers and entrepreneurs. Is there one person, one quote, that you think most brilliantly captures the spirit of Think Outside the Building? Kanter: Doug Rauch, former president... View Details
Keywords: by Sean Silverthorne
- 01 Dec 2022
- News
My First Job
at Kwinters, the hot-dog stand in my local mall, where I learned how to cook five varieties of hot dogs, managed cash, cleaned the oily fryers and greasy hot-dog containers, and earned minimum wage. It was a great initial lesson in how,... View Details
- 09 Feb 2021
- News
Investing in Entrepreneurship
Scientific), to name a few. As a founder and managing general partner of Venrock Associates, he led the venture investments of the Rockefeller family during a 45-year career. Now retired and serving on numerous corporate and philanthropic... View Details
Keywords: Susan Young
- February 2023
- Case
Ransomware Attack at Springhill Medical Center
By: Suraj Srinivasan and Li-Kuan (Jason) Ni
In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama, fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to securely restore the network, medical... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; United States; Alabama
Srinivasan, Suraj, and Li-Kuan (Jason) Ni. "Ransomware Attack at Springhill Medical Center." Harvard Business School Case 123-065, February 2023.