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Publications

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  • 23 Jan 2007
  • First Look

First Look: January 23, 2007

capacity for each business process? 2) How much resource capacity (time) is required to perform work for a company's many transactions, products, and customers? The book demonstrates how to develop simple, valid answers to these two... View Details
Keywords: Martha Lagace
  • Web

Business Strategy - Institute For Strategy And Competitiveness

com pany’s overall success depends on its ability to compete—and more than 90% of competition occurs at the business unit level. Strategic thinking must encompass two areas: the structure and health of an industry, and the company’s position within the industry.... View Details
  • 09 Sep 2014
  • First Look

First Look: September 9

Wakeman, and Francesca Gino Abstract—When entering task performance contexts we generally have expectations about both the task and how well we will perform on it. When those expectations go unmet, we... View Details
Keywords: Sean Silverthorne
  • 2015
  • Report

Clusters and Regional Economies: Implications for the Great Lakes - St. Lawrence Region

By: Christian H.M. Ketels
The Great Lakes – St. Lawrence Region, covering eight U.S. states and two Canadian provinces located around the lakes and waterways that have given this region its name, is what economic developers call a 'macro region'. It is an area of intensive economic interaction... View Details
Keywords: Clusters; Regional Policy; Great Lakes; Economic Development; Industry Clusters; Economy; Canada; United States
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  • 01 Aug 2022
  • What Do You Think?

Does Religious Belief Affect Organizational Performance?

the question is extended more broadly to organizations in general, there is little for us to go on in responding to the question. The impact of culture on performance has interested me for several decades, having teamed in 1992 with John... View Details
Keywords: Re: James L. Heskett
  • 2022
  • Article

Gender Inequality in Research Productivity During the COVID-19 Pandemic

By: Ruomeng Cui, Hao Ding and Feng Zhu
We study the disproportionate impact of the lockdown as a result of the COVID-19 outbreak on female and male academics' research productivity in social science. The lockdown has caused substantial disruptions to academic activities, requiring people to work from home.... View Details
Keywords: Gender Inequality; Research Productivity; Telecommuting; COVID-19 Pandemic; Research; Performance Productivity; Gender; Equality and Inequality; Health Pandemics
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  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

Eleanor W., and Christopher T. Stanton Abstract—Small business owners and others who are self-employed have the option to transition to paid work. If there is initial uncertainty about entrepreneurial earnings, this option increases the expected lifetime value of... View Details
Keywords: Carmen Nobel
  • 15 Feb 2022
  • Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

orchestra as a soloist just within reach. But suddenly, his performance started to worsen. No amount of practice or specialized training helped. In fact, the harder he raged against his decline, the faster it inevitably came. He took a... View Details
Keywords: by Avery Forman
  • Article

Overcoming the Outcome Bias: Making Intentions Matter

By: Ovul Sezer, Ting Zhang, Francesca Gino and Max Bazerman
People often make the well-documented mistake of paying too much attention to the outcomes of others’ actions while neglecting information about the original intentions leading to those outcomes. In five experiments, we examine interventions aimed at reducing this... View Details
Keywords: Outcome Bias; Intentions; Joint Evaluation; Judgment; Separate Evaluation; Goals and Objectives; Prejudice and Bias; Judgments; Performance Evaluation; Outcome or Result
Related
  • Web

Behavioral Finance & Financial Stability

overreact to news, while consensus forecasts underreact relative to full-information rational expectations. See Pedro’s other research here , Nicola’s other research here , Yueran’s other research here , and Andrei’s other research here .... View Details
  • Article

Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits

By: David R. Bell, Santiago Gallino and Antonio Moreno
Omnichannel environments where customers shop online and offline at the same retailer are ubiquitous and are deployed by online-first and traditional retailers alike. We focus on the relatively understudied domain of online-first retailers and the engagement of a key... View Details
Keywords: Experience Attributes; Marketing–operations Interface; Omnichannel Retailing; Quasi-experimental Methods; Retail Operations; Showrooms; Marketing Channels; Demand and Consumers; Performance Efficiency; Retail Industry
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  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

companies like Amazon where the loyalty of customers is relatively more towards the product & its prices," and less towards its rarely seen employees. The most frequently expressed view was that it is natural to gear a retention... View Details
Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion
  • Article

Recent Advances in the Empirics of Organizational Economics

By: Nicholas Bloom, Raffaella Sadun and John Van Reenen
We present a survey of recent contributions in empirical organizational economics, focusing on management practices and decentralization. Productivity dispersion between firms and countries has motivated the improved measurement of firm organization across industries... View Details
Keywords: Economics; Management Practices and Processes; Performance Productivity; Geographic Location; Motivation and Incentives; Factories, Labs, and Plants; Competition; Human Capital; Markets; Governing Rules, Regulations, and Reforms; Multinational Firms and Management; India; Brazil; United States
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  • 30 Apr 2007
  • Research & Ideas

All Eyes on Slovakia’s Flat Tax

consistent with the aversion seen in some EU 15 countries. Alfaro: Overall, other countries can look to Slovakia as a model of what might happen when a flat tax is adopted, as this example illustrates several aspects. The overall economic View Details
Keywords: by Martha Lagace
  • Research Summary

Overview

The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details
  • 18 Mar 2024
  • Research & Ideas

When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View

Common wisdom holds that oil and gas companies, electric utilities, and other industries known for their large carbon emissions generally oppose clean energy policies. Now, a study of corporate advocacy spanning 30 years reveals that many companies are more flexible... View Details
Keywords: by Desmond Dodd; Energy; Utilities
  • 14 Oct 2015
  • HBS Seminar

Scott Stern, Professor, MIT Sloan School of Management

  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 18 Jun 2024
  • Research & Ideas

What Your Non-Binary Employees Need to Do Their Best Work

based on a large online survey and was cowritten with Boston College Professor Lucas Coffman and Boston University Professor Keith Marzilli Ericson. Understanding the aspirations of non-binary people Relatively little research has been... View Details
Keywords: by Michael Blanding
  • 04 Sep 2001
  • Research & Ideas

Governing the Family-Run Business

dividends than do their relative owners who work in the business. Both viewpoints are typically legitimate and must be reconciled in a respectful way to set direction for the enterprise and preserve harmony in the family. To effectively... View Details