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- All HBS Web
(594)
- News (75)
- Research (457)
- Events (6)
- Multimedia (2)
- Faculty Publications (242)
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- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
rational decision making. Nonprofits often have a cultural opposition to structure. A lack of theory of management practice exists for nonprofits. These characteristics lead to a number of disputes between headquarters and affiliates,... View Details
Keywords: by Sean Silverthorne
- 09 Jan 2014
- Research & Ideas
Excerpt: ’Fortune Tellers’
"disenchantment of the world," as scientific rationality displaced older, magical, and "irrational" ways of understanding. Indeed, the forecasters profiled in this book certainly saw themselves as systematic empiricists and logicians who... View Details
Keywords: by Walter A. Friedman
- 19 Dec 2018
- Sharpening Your Skills
New Year, New Habits
bad behavior causes memories of those acts to gradually become less clear—a phenomenon they call “unethical amnesia.” Research Papers Habit Formation and Rational Addiction: A Field Experiment in Handwashing This study in rural West... View Details
Keywords: by Sean Silverthorne
- 17 Nov 2009
- First Look
First Look: Nov. 17
century will be? How might we behave in this new, uncertain, and more dangerous environment? Will our actions be rational or irrational? A select group of scholars, innovators, and Nobel Laureates was asked to address challenges to View Details
Keywords: Martha Lagace
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
services and charging separately. Rather than recoiling, hospitals were more than happy to pay for services if it meant they would actually receive them without haggling. According to Narayanan, the ABP solution worked because hospitals had to View Details
Keywords: by Martha Lagace
- 27 Jul 2015
- Research & Ideas
The ‘Promotion’ That Makes You Feel Bad
Rationalization The American workers were sympathetic yet relieved that the situation wasn't reversed, with the Americans having to learn Japanese. They also engaged in what Neeley calls status rationalization—expressing the feeling that... View Details
Keywords: by Roberta Holland
- 01 Dec 2011
- What Do You Think?
Thinking Slow: An Argument for Bureaucracy?
Kahneman's diagnosis, but not his remedy Whether the decision is to be made by an individual, a team, or 'the bureaucracy', I would say that all would be well served by the discipline imposed by adherence to a rational process (which)... View Details
Keywords: by James Heskett
- 06 Dec 2016
- First Look
December 6, 2016
uncertainty into the consumer's relative product valuations since she is unable to observe the entire catalog of products that the retailer will sell that season. Rationally acting consumers may respond to this additional uncertainty by... View Details
Keywords: Sean Silverthorne
- 09 Aug 2011
- First Look
First Look: August 9
that each choice is made based on one of several rules. The rules include rational choice, level-1 reasoning, an attempt to maximize joint payoff, and an attempt to increase fairness. The probability of using the different rules is... View Details
Keywords: Sean Silverthorne
- 19 Oct 2017
- Research & Ideas
How Charitable Organizations Can Thwart Excuses for Not Giving
describes in a new working paper, The Better Is the Enemy of the Good. In fact, Exley argues that based on her research, people look for any excuse to avoid giving a donation and then rationalize their skinflint behavior to avoid feeling... View Details
Keywords: by Michael Blanding
- 23 Feb 2016
- First Look
February 23, 2016
measure. The possibility of value incommensurability is thought to raise deep questions about practical reason and rational choice as well as related questions concerning topics as diverse as akrasia, moral dilemmas, the plausibility of... View Details
Keywords: Sean Silverthorne
- 29 May 2007
- First Look
First Look: May 29, 2007
Dilip Soman Abstract Decision researchers have long been interested in behaviors that deviate from rational choice. Of these, the compromise effect has received considerable attention, with it repeatedly shown that the probability of... View Details
Keywords: Martha Lagace
- 18 Mar 2008
- First Look
First Look: March 18, 2008
work and how they perform. Yet most formal analytical models of operations assume that the people who participate in operating systems are fully rational or at least can be induced to behave rationally. Many other disciplines, including... View Details
Keywords: Martha Lagace
- 09 May 2011
- Research & Ideas
Moving From Bean Counter to Game Changer
complicated high-risk operations. In discussing the March earthquake/tsunami disaster in Japan (a "Black Swan" event, as risk managers call any surprise event that has a major impact and is rationalized by hindsight), Mikes sees a crucial... View Details
- 05 Dec 2005
- What Do You Think?
Is Growth Good?
. Expecting rationality in growth just limits the prospects of growth. There are no boundaries to growth." Others suggest that certain kinds of growth are particularly important. M. Ramji comments, ". . . we should also consider... View Details
Keywords: by James Heskett
- 30 Apr 2012
- Research & Ideas
India’s Ambitious National Identification Program
have no identifying documents at all, and yet multiple documents are required to access government services, such as ration cards for subsidized food. Indians without the necessary documents are often denied services or resort to bribing... View Details
Keywords: by Dina Gerdeman
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
issue of Medtronic's performance standards, I found that goals and deadlines were routinely set, missed, and then simply adjusted. Poor performance was rationalized by excuses. Even incentive payments were adjusted upward to reflect these... View Details
Keywords: by Bill George
- 31 Oct 2007
- HBS Case
Climate Change Puts Heat on GMs
students tend to take the rational approach that it's fine to spend $100 on insulating a building if that brings down the energy bill by $100. "The only problem is that if an NGO or activist organization like Greenpeace wants to... View Details
- 07 Jun 2011
- First Look
First Look: June 7
people intuitively discount the future to a greater degree than can be rationally defended. Second, positive illusions lead us to conclude that energy problems do not exist or are not severe enough to merit action. Third, we interpret... View Details
Keywords: Sean Silverthorne
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
business of rationality or emotionality?” To kick off the conversation, Raman relayed what happened when Cleveland Clinic CEO Delos "Toby" Cosgrove visited a class at HBS a few years ago to discuss a case study on the renowned hospital.... View Details