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  • All HBS Web  (4,063)
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    • News  (922)
    • Research  (2,216)
    • Events  (13)
    • Multimedia  (51)
  • Faculty Publications  (951)
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  • 03 Oct 2023
  • What Do You Think?

Do Leaders Learn More From Success or Failure?

(Jay Yuno/iStock) Harvard Business School Professor Amy Edmondson’s recent thought-provoking book, Right Kind of Wrong, makes a strong case for the notion that we often learn a lot from failure—and in some cases, perhaps even more than we... View Details
Keywords: by James Heskett
  • 23 Jun 2020
  • Cold Call Podcast

Is it Time for Big Apple Circus to Fold the Tent?

Keywords: Re: David G. Fubini; Entertainment & Recreation
  • March–April 2013
  • Article

Language Matters: Status Loss & Achieved Status Distinctions in Global Organizations

By: Tsedal Neeley
How workers experience and express status loss in organizations has received little scholarly attention. I conducted a qualitative study of a French high-tech company that had instituted English as a lingua franca, or common language, as a context for examining this... View Details
Keywords: Organizations; Status and Position; Loss; Spoken Communication; Emotions; Attitudes; Behavior; Globalization
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Neeley, Tsedal. "Language Matters: Status Loss & Achieved Status Distinctions in Global Organizations." Organization Science 24, no. 2 (March–April 2013): 476–497.
  • 14 Nov 2023
  • Research & Ideas

The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections

In today’s high-tech economy, it’s not just quant skills and R&D know-how that confer competitive advantage. Relationships still matter—maybe more than ever, as social media turbocharges old-fashioned networking. A new study mapped... View Details
Keywords: by Ben Rand
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

Williams, a visiting fellow at Harvard Business School’s Institute for the Study of Business in Global Society (BiGS). And perhaps even worse, DEI efforts based on the business case usually fail to address... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • 01 May 2007
  • First Look

First Look: May 1, 2007

possibility that the effects of FDI differ by sector. Second, we differentiate FDI based on objective qualitative industry characteristics including the average skill intensity and reliance on external capital. Third, we use a new dataset... View Details
Keywords: Sean Silverthorne
  • January 2016
  • Supplement

Open Innovation at Fujitsu (B)

By: Amy C. Edmondson and Jean-François Harvey
This add-on case study reveals the location decision that was made in front of the challenge presented in case study #616-034. The launch of the Open Innovation Gateway (OIG) was a success. Fujitsu's management team now had to figure out the best way to continue to... View Details
Keywords: Open Innovation; Collaboration; Culture Change; Inter-organizational Relationships; Teaming; Maker Movement; Nascent Industries; Change Management; Leading Change; Organizational Culture; Leadership; Emerging Markets; Collaborative Innovation and Invention; Information Technology Industry; Technology Industry; Japan; United States; Sunnyvale
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Edmondson, Amy C., and Jean-François Harvey. "Open Innovation at Fujitsu (B)." Harvard Business School Supplement 616-035, January 2016.
  • April 2008 (Revised August 2008)
  • Supplement

Shareholder Activists at Friendly Ice Cream (B)

By: V.G. Narayanan, Fabrizio Ferri and James Weber
This case study briefly describes the outcome of the Shareholder Activists at Friendly Ice Cream (A) case. View Details
Keywords: Investment Activism; Business and Shareholder Relations; Conflict and Resolution; Outcome or Result
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Narayanan, V.G., Fabrizio Ferri, and James Weber. "Shareholder Activists at Friendly Ice Cream (B)." Harvard Business School Supplement 108-073, April 2008. (Revised August 2008.)
  • September 2019
  • Supplement

Fred Reichheld - Creator of Net Promoter Score

By: Boris Groysberg
Video supplement for HBS Case Study "California Closets: Organizing the Customer Experience" product no. 419-004 View Details
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Groysberg, Boris. "Fred Reichheld - Creator of Net Promoter Score." Harvard Business School Multimedia/Video Supplement 420-703, September 2019.
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

find first—the customer chicken or the service egg? “As a small company you cannot afford to focus on both with the same amount of effort. You may need to prioritize one side.” Preparing to teach a new course on e-commerce marketing next spring, Teixeira made it his... View Details
Keywords: by Michael Blanding; Retail; Service; Transportation
  • March 2023 (Revised January 2024)
  • Case

Deepa Bachu (A): Design Thinking at Pensaar Design

By: Thomas Graeber, Joshua Schwartzstein and Amram Migdal
In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking and behavioral experiments to improve workplace safety and strive toward the company’s zero-accident goal. The... View Details
Keywords: Buildings and Facilities; Design; Education; Training; Working Conditions; Business or Company Management; Production; Business Processes; Corporate Social Responsibility and Impact; Outcome or Result; Performance Improvement; Programs; Business and Stakeholder Relations; Groups and Teams; Labor and Management Relations; Rank and Position; Safety; Attitudes; Behavior; Motivation and Incentives; Trust; Well-being; Consulting Industry; Pulp and Paper Industry; Manufacturing Industry; India
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Graeber, Thomas, Joshua Schwartzstein, and Amram Migdal. "Deepa Bachu (A): Design Thinking at Pensaar Design." Harvard Business School Case 923-026, March 2023. (Revised January 2024.)
  • 2023
  • Article

Moral Escalation: Contested Category Emergence and Its Consequences in the Toy Industry

By: Ryann Noe
Preexisting research has outlined the cognitive, competitive, and economic barriers to market category emergence. Yet scholars have paid scant attention to the processes and consequences of moral resistance to nascent categories. Through a longitudinal, qualitative... View Details
Keywords: Moral Sensibility; Market Entry and Exit; Product Positioning; Technology Industry; Consumer Products Industry
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Noe, Ryann. "Moral Escalation: Contested Category Emergence and Its Consequences in the Toy Industry." Academy of Management Proceedings (2023).
  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

logistics, marketing, and customer service. Over the past several years, we have identified and studied companies from developing countries that have overcome these formidable obstacles to become some of the most innovative in the world.... View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • September 2014
  • Case

Crescent Pure

By: John A. Quelch and Alisa Zalosh
Executives from Portland Drake Beverages (PDB) are meeting to determine the appropriate product positioning and advertising campaign for the launch of Crescent Pure, a specialty organic beverage. They have 3 options for positioning: should Crescent Pure be positioned... View Details
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Quelch, John A., and Alisa Zalosh. "Crescent Pure." Harvard Business School Brief Case 915-539, September 2014.
  • 14 Dec 2015
  • Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

scores of other expert opinions and articles. He condensed the information and wrote the case study with help from case researcher Christine Snively. There was plenty of fodder... View Details
Keywords: by Roberta Holland; Sports
  • November 25, 2015
  • Article

Developing Bundled Reimbursement for Cancer Care

By: Thomas Feeley, Tracy E. Spinks and Alexis Guzman
This case study describes the development of a bundled reimbursement pilot for head and neck cancer patients treated at the University of Texas MD Anderson Cancer Center. The study describes the steps involved and the challenges to new alternative payment models in... View Details
Keywords: Insurance; Health Care and Treatment; Insurance Industry; Health Industry
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Feeley, Thomas, Tracy E. Spinks, and Alexis Guzman. "Developing Bundled Reimbursement for Cancer Care." NEJM Catalyst (November 25, 2015).
  • January 1995
  • Case

Keller Fund's Option Investment Strategies, The

By: W. Carl Kester
A closed-end mutual fund's decision to study option trading provides an opportunity to study the profit profile and pricing of multiple option investment strategies (e.g., buy a call, buy a put, write a call, buy stock-write call, etc.). This case is designed to... View Details
Keywords: Investment Funds; Stock Options; Profit; Price; Strategy; Financial Services Industry
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Kester, W. Carl. "Keller Fund's Option Investment Strategies, The." Harvard Business School Case 295-096, January 1995.
  • 27 Apr 2021
  • Research & Ideas

New Research: Surviving Bankruptcy, Useful Economics, and Retirement

global accelerator in which judges across international regions are randomly assigned to evaluate startups headquartered across the globe.” Case Studies and Materials Rolex SA Doug J. Chung “Rolex SA was one... View Details
  • March – April 2008
  • Article

Identity Incentives as an Engaging Form of Control: Revisiting Leniencies in an Aeronautic Plant

By: Michel Anteby
Research has long shown that organizations shape members' identities. However, the possibility that these identities might also be desired and that members might benefit from this process has only recently been explored. In a qualitative study of a French aeronautic... View Details
Keywords: Governance Controls; Employee Relationship Management; Organizational Culture; Identity; Motivation and Incentives; Aerospace Industry; France
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Anteby, Michel. "Identity Incentives as an Engaging Form of Control: Revisiting Leniencies in an Aeronautic Plant." Organization Science 19, no. 2 (March–April 2008): 202–220.
  • 24 Jun 2015
  • HBS Case

Upgrading School with a Startup Mentality

funding, which it will use to open four more schools in the fall of 2015—in Brooklyn and Palo Alto, along with two more in San Francisco. Harvard Business School Senior Lecturer John Kim (HBS MBA '93) became interested in AltSchool after its launch in 2013 and recently... View Details
Keywords: Re: John Jong-Hyun Kim; Education
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