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  • 11 Jan 2019
  • Blog Post

The ABCs of Recruiting at HBS

EC? RC? Aldrich? What’s an Aldrich? Every organization has their own acronyms and jargon and HBS is no exception. Here are some of the terms used at HBS that relate to on-campus company recruiting. Hopefully, you will have an even better... View Details
  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

part of an effort to change the culture. This sounds like a lot, but the culture cycle provides a foundation for the creation of an organization capable of setting high goals and meeting them. Q: Your... View Details
Keywords: by Sean Silverthorne
  • March–April 1979
  • Article

Choosing Strategies for Change

By: Leonard A. Schlesinger and John P. Kotter
"From the frying pan into the fire," "let sleeping dogs lie," and "you can't teach an old dog new tricks" are all well-known sayings born of the fear of change. When people are threatened with change in organizations, similar maxims about certain people and departments... View Details
Keywords: Organizational Change and Adaptation; Strategy; Change Management
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  • Article

The IT Transformation Health Care Needs

By: Nikhil R. Sahni, Robert S. Huckman, Anuraag Chigurupati and David M. Cutler
In recent years, health care organizations have made sizable investments in information technology. They’ve used their IT systems to replace paper records with electronic ones and to improve billing processes, thereby boosting revenue. But so far, IT has been of little... View Details
Keywords: Health Care and Treatment; Information Technology; Performance Improvement; Business Model
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  • June 2009 (Revised July 2010)
  • Case

Goldman Sachs: The 10,000 Women Initiative

By: Christopher Marquis, V. Kasturi Rangan and Cathy Ross
Describes the conception, development, and implementation of Goldman Sachs' five-year, $100 million philanthropic initiative to provide practical business and management education to 10,000 women around the globe. The initiative recently celebrated its first... View Details
Keywords: Partners and Partnerships; Corporate Social Responsibility and Impact; Business Education; Gender; Philanthropy and Charitable Giving; Financial Services Industry; Education Industry
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  • October 2006 (Revised January 2009)
  • Case

Vitreon Corporation: The Hyalite Project

By: Roy D. Shapiro
Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative, and there are deep disagreements about what is wrong and how to... View Details
Keywords: Leadership; Production; Organizational Culture; Performance Productivity; Groups and Teams; Conflict Management; Manufacturing Industry
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  • October 2010 (Revised November 2010)
  • Supplement

DLA Piper and Christie's International (B)

By: Robert G. Eccles and Dilyana Karadzhova
Nigel Knowles, joint CEO and Managing Partner of international law firm DLA Piper, responds to Christie's complaint that the relationship between the two organizations has major shortcomings and needs to be improved or will otherwise be terminated. A number of actions... View Details
Keywords: Law; Leadership Style; Organizations; Relationships; Trust; Attorney and Client Relationships; Legal Services Industry
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  • April 2013
  • Article

Overcoming Resistance to Organizational Change: Strong Ties and Affective Cooptation

By: Julie Battilana and Tiziana Casciaro
We propose a relational theory of how change agents in organizations use the strength of ties in their network to overcome resistance to change. We argue that strong ties to potentially influential organization members who are ambivalent about a change (fence-sitters)... View Details
Keywords: Organizational Change and Adaptation; Social and Collaborative Networks; Power and Influence; Health Industry; United Kingdom
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  • Research Summary

Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

By: W. Earl Sasser

Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

  • Winter 2020
  • Article

Unsubstantiated Allegations and Organizational Culture

By: Eugene F. Soltes
When organizations investigate allegations of misconduct, they routinely determine that some allegations are unsubstantiated. A variety of factors may contribute to the conclusion that an allegation does not warrant substantiation, including a lack of supporting... View Details
Keywords: Misconduct; Organizational Culture
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  • 2011
  • Book

The Innovator's DNA: Mastering the Five Skills of Disruptive Innovators

By: Jeffrey H. Dyer, Hal B. Gregersen and Clayton M. Christensen
Some people are just natural innovators, right? With no apparent effort, they discover ideas for new products, services, and entire businesses. It may look like innovators are born, not made. But according to Jeffrey Dyer, Hal Gregersen, and Clay Christensen anyone can... View Details
Keywords: Competency and Skills; Disruptive Innovation; Competitive Advantage
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    Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

    The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased... View Details

    • May 1999
    • Case

    African Communications Group (Condensed)

    Describes the opportunities that confront the African Communications Group, an entrepreneurial organization that plans to introduce a wireless pay-phone system in Tanzania. Provides a foundation for the analysis of value creation and of value capture. The possibility... View Details
    Keywords: Competitive Strategy; Telecommunications Industry; Tanzania
    Related
    • 12 Jan 2017
    • News

    What Cancer Researchers Can Learn from Direct-to-Consumer Companies

      Service Productivity Management

      Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates... View Details
      • 28 Jul 2008
      • Research & Ideas

      Making the Decision to Franchise (or not)

      study was written by HBS professors Dennis Campbell and Srikant Datar, with Tatiana Sandino (HBS DBA '04) of USC's Marshall School of Business. "Franchising is a very observable, real choice that organizations make." -Dennis Campbell "The... View Details
      Keywords: by Julia Hanna; Retail
      • 14 Dec 2018
      • Blog Post

      The ABCs of Recruiting at HBS

      EC? RC? Aldrich? What’s an Aldrich? Every organization has their own acronyms and jargon and HBS is no exception. If you are new to recruiting at HBS let us provide an HBS to English dictionary to get you... View Details
      Keywords: All Industries
      • 2006
      • Book

      Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis

      By: H. David Sherman and Joe Zhu
      Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance—Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific... View Details
      Keywords: Data Envelopment Analysis; Economics; Operations; Mathematical Methods
      Related
      • January 2007 (Revised May 2008)
      • Case

      National Logistics Management: Founder Decisions

      By: Lynda M. Applegate and Elizabeth Collins
      Scott Taylor, CEO & founder of NLM, is a serial entrepreneur faced with an important decision. As his industry consolidates, he knows that his company must grow quickly, yet he believes he has reached the limit of what organic growth can achieve. Should he accept the... View Details
      Keywords: Mergers and Acquisitions; Business Startups; Decision Choices and Conditions; Entrepreneurship; Growth and Development Strategy; Supply and Industry; Supply Chain
      Related
      • March 1996
      • Case

      African Communications Group

      Describes the opportunities that confront the African Communications Group, an entrepreneurial organization that plans to introduce a wireless pay-phone system in Tanzania. Provides a foundation for the analysis of value creation and of value capture. The possibility... View Details
      Keywords: Value Creation; Competition; Entrepreneurship; Forecasting and Prediction; Wireless Technology; Telecommunications Industry; Tanzania
      Related