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Publications

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  • 29 Mar 2016
  • First Look

March 29, 2016

scrutiny in the last decade, with an increased expectation that private profit not come at the expense of consumer welfare. Consumers, Corporations, and Public Health assembles 17 case studies at the intersection of business and public... View Details
Keywords: Sean Silverthorne
  • 19 Nov 2012
  • Research & Ideas

LEED-ing by Example

services that are friendly to the environment (a 1993 US executive order) and to "stimulate the use of green standards in private procurement" (a 2008 communication from the Commission of the European Communities). But despite these justifications, there has been... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities
  • 21 Aug 2012
  • First Look

First Look: August 21

multinationals (MNCs), this paper is the first empirical analysis to describe the size and composition of MNC headquarters and to account for differences among them. Read the paper:... View Details
Keywords: Sean Silverthorne
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

to solve the organization structure problem. The solution will be derived through analysis of the first of our four Cs: customer definition. Using an "outside-in" approach, we will start by designing units that work most closely... View Details
Keywords: by Robert Simons
  • 23 Jun 2009
  • First Look

First Look: June 23

Principles that Matter: Sustaining Software Innovation from the Client to the Web Author:Marco Iansiti Abstract Economic analysis often reviews the role of principles—such as respect for intellectual property rights—in driving innovation.... View Details
Keywords: Martha Lagace
  • 20 Mar 2018
  • First Look

First Look at New Research and Ideas, March 20, 2018

account for 96%–97% of this variance. Further analysis reveals that customers report relatively consistent satisfaction across transactions, but that some customers are habitually more satisfied than others. An empirical investigation of... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2011
  • First Look

First Look: October 12

disruptors, produce profitable growth, and strengthen institutions at the community, national, and international levels. Publisher's Link: http://hbr.org/product/capitalism-at-risk-rethinking-the-role-of-business/an/13297-HBK-ENG... View Details
Keywords: Sean Silverthorne
  • 08 Mar 2016
  • First Look

March 8, 2016

analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate... View Details
Keywords: Sean Silverthorne
  • 16 Jun 2009
  • First Look

First Look: June 16

research. Analysis of the citation rates of the articles in our data set by non-negotiation organizational research indicates that more open systems assumptions increase the likelihood that a negotiation article will be cited in... View Details
Keywords: Martha Lagace
  • 01 Apr 2014
  • First Look

First Look: April 1

opportunistic low-ball offers.   Working Papers The Effect of Management Control Elements on Coordination By: Bormann, Sara, Jan Bouwens, and Christian Hofmann Abstract—This study examines how control elements of a firm affect coordination among View Details
Keywords: Sean Silverthorne
  • 19 Jul 2004
  • Research & Ideas

Your Customers: Use Them or Lose Them

Frei. Their customers are better off and the organizations earn a disproportionate share of the profits over their competitors. Frei, who spoke with HBS alumni on June 4 in a session titled "Capitalizing on the Power of the... View Details
Keywords: by Martha Lagace
  • 01 Jan 2020
  • What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

talent is diverse talent, and unique skills help grow the economy.” David Wittenberg put it this way: “If any H-1B visa holders have gone on to start large, profitable companies in the US, that is a great but unintended by-product of the... View Details
Keywords: by James Heskett; Technology
  • 01 Feb 2001
  • News

Q&A - Dirty Money: Raymond Baker Explores the Free Market's Demimonde

buying-patterns should set off alarms. Why hasn't this issue received more attention? In this country, we've had an implicit cost-benefit analysis in the backs of our minds for many decades that the movement of other people's money,... View Details
Keywords: Finance; Government
  • 24 Oct 2006
  • First Look

First Look: October 24, 2006

improving forecasts in corporate settings. We examine the implementation of a supply chain planning process at a consumer electronics company, concentrating on the consensus forecasting approach around which the process revolves. Our View Details
Keywords: Sean Silverthorne
  • 08 Jul 2014
  • First Look

First Look: July 8

goal. When you consider that your job-perhaps even your industry-may disappear, you have no choice but to take control. Filled with stories of professionals of all kinds who have profited from this proactive approach, Own Your Future... View Details
Keywords: Carmen Nobel
  • 01 Mar 2007
  • News

Daniel Vasella

inflation, so from that perspective, complaints are understandable. On the other side, there are benefits. Mortality for many diseases has dropped dramatically over the last forty years. Analysis shows that 40 percent of that decline was... View Details
Keywords: Roger Thompson; multinational pharmaceutical company; prescription drugs; vaccines; Medicare; generics business; Health, Social Assistance
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

forthcoming Management Science Frenemies in Platform Markets: Heterogeneous Profit Foci as Drivers of Compatibility Decisions By: Adner, Ron, Jianqing Chen, and Feng Zhu Abstract— We study compatibility decisions of two competing platform... View Details
Keywords: Dina Gerdeman
  • 25 Mar 2014
  • First Look

First Look: March 25

ambiguity of profits and power, as well as the often-jealous interactions between different solutions to the problem of empire. The book presents a powerful mosaic of imperial theories and practices contributing to the creation of the... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical View Details
Keywords: Sean Silverthorne
  • 19 Dec 2006
  • First Look

First Look: December 19, 2006

demand. Download working paper: http://www.nber.org/papers/w12756 The Value of a 'Free' Customer Authors:Sunil Gupta, Carl F. Mela, and Jose M. Vidal-Sanz Abstract Central to a firm's growth and marketing policy is the revenue and profit... View Details
Keywords: Sean Silverthorne