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  • All HBS Web  (2,752)
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  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

prototype branch in the bank's Charlotte headquarters where team members could rehearse the steps involved in an experiment and work out any process problems before going live with customers. The team would, for example, View Details
Keywords: by Stefan Thomke; Banking; Financial Services

    What You Don't Know About Making Decisions

    Most executives think of decision making as a singular event that occurs at a particular point in time. In reality, though, decision making is a process fraught with power plays, politics, personal nuances, and institutional history. Leaders who recognize this make... View Details

    • November–December 2020
    • Article

    Rethinking the On-Demand Workforce

    By: Joseph B. Fuller, Manjari Raman, Allison Bailey and Nithya Vaduganathan
    As companies struggle with chronic skills shortages and changing labor demographics, a new generation of talent platforms, offering on-demand access to highly trained workers, has begun to help. These platforms include marketplaces for premium expertise (such as Toptal... View Details
    Keywords: Talent Acquisition; Platforms; Skilled Labor Recruitment; Gig Economy; Talent and Talent Management; Selection and Staffing; Internet and the Web; Strategy; Digital Platforms
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    Fuller, Joseph B., Manjari Raman, Allison Bailey, and Nithya Vaduganathan. "Rethinking the On-Demand Workforce." Harvard Business Review 98, no. 6 (November–December 2020): 96–103.
    • December 2016
    • Case

    Public Mission, Private Funding: The University of California, Berkeley

    By: William C. Kirby and Joycelyn W. Eby
    UC Berkley, long known as one of the leading public universities in both the U.S. and the world, has seen turbulent times recently. While student enrollment and costs have increased steadily in recent years, the school, which has been fiercely proud of its public... View Details
    Keywords: Public University; University Administration; Conflict Management; State Funding; Competition; Faculty Governance; University Of California Berkeley; Change Management; Volatility; Diversity; Residency; Higher Education; Philanthropy and Charitable Giving; Globalization; Policy; Leading Change; Crisis Management; Growth and Development Strategy; Organizational Design; Privatization; Problems and Challenges; Education Industry; United States
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    Kirby, William C., and Joycelyn W. Eby. "Public Mission, Private Funding: The University of California, Berkeley." Harvard Business School Case 317-023, December 2016.
    • April 1994 (Revised August 1996)
    • Case

    American Express (A)

    By: Jay W. Lorsch
    In January 1993, the American Express board met to decide who would succeed James D. Robinson, III as chairman and CEO. The board needed to act in the spotlight of intense media and investor scrutiny, and after leaks had revealed that there was a conflict among the... View Details
    Keywords: Decision Making; Corporate Governance; Resignation and Termination; Leadership; Management Succession; Performance Evaluation
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    Lorsch, Jay W. "American Express (A)." Harvard Business School Case 494-093, April 1994. (Revised August 1996.)
    • 20 Oct 2008
    • Research & Ideas

    The Seven Things That Surprise New CEOs

    new CEOs. See a video interview with Porter.Most new chief executives are taken aback by the unexpected and unfamiliar new roles, the time and information limitations, and the altered professional relationships they run up against. Here... View Details
    Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
    • March 2019
    • Article

    Economics of Converting Renewable Power to Hydrogen

    By: Gunther Glenk and Stefan Reichelstein
    The recent sharp decline in the cost of renewable energy suggests that the production of hydrogen from renewable power through a power-to-gas process might become more economical. Here we examine this alternative from the perspective of an investor who considers a... View Details
    Keywords: Sustainability; Clean Technology; Renewable Energy; Energy Storage; Sustainability Management; Sustainable Business; Synergies; Green Hydrogen; Green Technology; Environment; Decarbonization; Carbon Emissions; Carbon Abatement; Energy; Accounting; Decision Making; Economics; Environmental Management; Growth and Development; Management; Operations; Science; Transportation; Battery Industry; Chemical Industry; Construction Industry; Consulting Industry; Energy Industry; Green Technology Industry; Industrial Products Industry; Manufacturing Industry; Shipping Industry; Steel Industry; Technology Industry; Transportation Industry; Utilities Industry; Africa; Asia; Europe; North and Central America; South America; Middle East
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    Glenk, Gunther, and Stefan Reichelstein. "Economics of Converting Renewable Power to Hydrogen." Nature Energy 4, no. 3 (March 2019): 216–222.
    • October 2019 (Revised July 2020)
    • Case

    Serbia at a Crossroads

    By: Sophus A. Reinert, Federica Gabrieli and Jyotika Banga
    In the fall of 2018, Serbia found itself at a crossroads yet again. Following the Balkan Wars of the 1990s and the collapse of Yugoslavia, the country had embarked on a slow and arduous process of accession to the European Union (EU). This had been further hampered by... View Details
    Keywords: Geopolitics; EU Accession; Economic Systems; Government and Politics; War; Social Issues; Serbia
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    Reinert, Sophus A., Federica Gabrieli, and Jyotika Banga. "Serbia at a Crossroads." Harvard Business School Case 720-004, October 2019. (Revised July 2020.)
    • 09 Jul 2012
    • Research & Ideas

    The Unconscious Executive

    found yourself struggling with the wording while writing a paper, but after taking time away from it, you're able to quickly find the right words? This is your unconscious mind at work. While our conscious mind is focused on other... View Details
    Keywords: by Martha Lagace
    • 27 Feb 2007
    • First Look

    First Look: February 27, 2007

    in the world. But now the end seemed close. Was there a way to save eDonkey? Was it time for Yagan to get out? He had little time to figure out his next move. Purchase this case:... View Details
    Keywords: Martha Lagace

      Himabindu Lakkaraju

      Himabindu "Hima" Lakkaraju is an Assistant Professor of Business Administration at Harvard Business School. She is also a faculty affiliate in the Department of Computer Science at Harvard University, the Harvard Data Science Initiative, Center for Research on... View Details

      • August 2023
      • Article

      The 5G Spectrum Auction in Chile

      By: Juan Escobar, Rafael Epstein, Jose Correa, Pamela Gidi, Jozsef Markovits, Natalie Epstein, Yerko Montenegro and Abner Turkieltaub
      In 2021, the Chilean government implemented a first-price package auction to allocate electromagnetic spectrum for 5G mobile services. The auction was run sequentially for different spectrum bands, allowing firms to exploit band complementarities. It was a... View Details
      Keywords: Bids and Bidding; Competition; Revenue; Telecommunications Industry; Chile
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      Escobar, Juan, Rafael Epstein, Jose Correa, Pamela Gidi, Jozsef Markovits, Natalie Epstein, Yerko Montenegro, and Abner Turkieltaub. "The 5G Spectrum Auction in Chile." Art. 102580. Telecommunications Policy 47, no. 7 (August 2023).
      • August 2017 (Revised March 2020)
      • Case

      Flex Hungary: Launching Production (A)

      By: Willy Shih
      This case examines design choices in the construction of flow lines. Flow lines are a popular way of arranging production because they are simple and inherently efficient. Equipment or workstations are arranged according to the sequence of steps in which a product is... View Details
      Keywords: Manufacturing; Line-balancing; Flow Line; Conveyor-paced Line; Consumer Goods; Consumer Products; Production Management; Production Planning; Production Scheduling; Operations; Production; Management; Supply Chain; Design; Analysis; Goods and Commodities; Consumer Products Industry; Manufacturing Industry; European Union
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      Shih, Willy. "Flex Hungary: Launching Production (A)." Harvard Business School Case 618-002, August 2017. (Revised March 2020.)
      • July–August 2025
      • Article

      How to Identify the Perfect Cofounder

      By: Julia Austin
      One of the first and most important decisions entrepreneurs make is whether to go it alone or bring on cofounders. Many investors favor startups with multiple founders, believing that a team reduces business risk by diversifying skills, sharing responsibilities, and... View Details
      Keywords: Entrepreneurship; Business Startups; Partners and Partnerships; Experience and Expertise
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      Austin, Julia. "How to Identify the Perfect Cofounder." Harvard Business Review 103, no. 4 (July–August 2025): 108–117.
      • 20 Apr 2011
      • Research & Ideas

      Blind Spots: We’re Not as Ethical as We Think

      and actual behavior, according to the authors. The rapidly developing field of behavioral ethics has described a decision-making process whereby we recognize what we should do—give equal weight to job candidates of all races, for... View Details
      Keywords: by Sean Silverthorne
      • 27 Aug 2012
      • Research & Ideas

      Employee-Suggestion Programs That Work

      analysis approach yields a large number of potential fixes, but only a frustratingly few, from the employee's perspective, are acted upon. And the analysis process can be time-consuming. The paper cites a hospital where lab results took a... View Details
      Keywords: by Paul Guttry
      • Program

      Competing in the Age of AI—Virtual

      due: 12 SEP 2023 Applications submitted after the due date will be considered on an individual basis and may not be processed in time to grant admission. Read More Answering Your Questions Our Program... View Details
      • 2015
      • Chapter

      Consuming Brands

      By: Jill Avery and Anat Keinan
      Traditional definitions of branding often underestimate the value a brand has for infusing a choice situation with meaning. This chapter explores how people consume brands and presents three perspectives on the meaning of brands that have diverse theoretical roots in... View Details
      Keywords: Brand Building; Brand Management; Marketing; Brands and Branding
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      Avery, Jill, and Anat Keinan. "Consuming Brands." Chap. 8 in The Cambridge Handbook of Consumer Psychology, edited by Michael I. Norton, Derek D. Rucker, and Cait Lamberton. New York: Cambridge University Press, 2015.
      • 12 Feb 2001
      • Research & Ideas

      Creating Value Across Borders

      Business sat down with HBS associate professor Walter Kuemmerle to discuss the entrepreneurial process in an international setting. Kuemmerle, a Novartis Fellow, holds a joint appointment in Entrepreneurial and Service Management and... View Details
      Keywords: by Staff
      • August 2019 (Revised April 2021)
      • Case

      Zillow Offers: Winning Online Real Estate 2.0

      By: Luis Viceira, Marco Di Maggio and Allison Ciechanover
      Founded in 2005, Zillow had become the leading online real estate and home-related marketplace. The brand was recognized as a trusted resource for players in the real estate market, providing information and transparency on home prices. Revenue, which was historically... View Details
      Keywords: Real Estate; Corporate Culture; Intermediation; Brokerage; Startup; Evaluating Business Investments; Property; Information Technology; Business Model; Expansion; Business Startups; Real Estate Industry; Media and Broadcasting Industry; United States
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      Viceira, Luis, Marco Di Maggio, and Allison Ciechanover. "Zillow Offers: Winning Online Real Estate 2.0." Harvard Business School Case 220-021, August 2019. (Revised April 2021.)
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