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Show Results For
- All HBS Web
(2,340)
- People (18)
- News (921)
- Research (1,015)
- Events (1)
- Multimedia (3)
- Faculty Publications (307)
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
- February 1989 (Revised August 1989)
- Case
Portman Hotel Co.
A brand new hotel has opened with a new service strategy: import to America Asian-style service using a butler-like employee group called the personal valets. To achieve this high level of service, the hotel has paid great attention to its human resource policies,... View Details
Keywords: Business or Company Management; Service Delivery; Employees; Accommodations Industry; Asia; North America
Heckscher, Charles C. "Portman Hotel Co." Harvard Business School Case 489-104, February 1989. (Revised August 1989.)
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
brick and clicks are Home Depot and Pet Smart. What did Home Depot do right? Rajiv Lal: Home Depot thought about the challenges facing their business very strategically. They've gone category by category... View Details
- 17 Apr 2024
- Blog Post
New Venture Competition 2024: Business and Environment Ventures
genetic insights. Watch Crop Diagnostix at the 2024 New Venture Competition. 2024 Social Enterprise Track Winner: Solara - Rea Savla (MBA 2024), Vishesh Mehta - Providing an on-demand solar irrigation service to Indian farmers, increasing... View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
conversations with individual employees during this critical time. Conversations are the best way to get leaders and employees back into the practice of relating to one another in person. How are people doing? What challenges are they... View Details
- 01 Jun 2015
- News
The Military and the MBA: Lance Batchelor (MBA 1993)
and services to consumers over 50 in the United Kingdom. The first three to six months, almost everybody who arrives at HBS is convinced that the admissions office must have made a mistake, that they’re... View Details
- Awards
Massachusetts Women's Political Caucus. Dolores L. Mitchell Lifetime Achievement Award
Given the 2011 Lifetime Achievement Award by the Massachusetts Women's Political Caucus for her work on removing barriers to women's inclusion in the corporate and public worlds and for personal service as advisor to Governors and other public officials on economic... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
said, "Would Professor Sasser meet the special service agent?"... I was feeling a little uncomfortable because I was going to talk about customer service and customer... View Details
Keywords: by W. Earl Sasser
- 07 Aug 2017
- Research & Ideas
'Be Yourself (Within Reason)' and Other Job Search Survival Tips
kept getting longer, and I finally realized I might be able to do a service by putting all this information into one package. Silverthorne: Is the academic job market for accounting PhDs a difficult field to... View Details
- 05 Mar 2019
- Blog Post
Part 2: Military Transition and the JD/MBA - The Path to Your Goals
military members who seek credentials as they enter civilian life. The JD/MBA is a strong credential, but I urge veterans not to think of it as a tab or badge to be added to a long list of professional and View Details
- Web
Leading Change and Organizational Renewal | HBS Online
right leadership style by knowing which levers shape organizational capabilities and how to use them Use power and politics to address resistance and maintain control during a... View Details
- 01 Jun 1996
- News
Four Professors to Retire
the Air Force's Exceptional Civilian Service Award. Christenson also participated in the development of the U.S. Army's first cost-based budgetary control system. His publications include Strategic Aspects of Competitive Bidding for... View Details
Keywords: Elaine Gottlieb and John Prestage
- September 1998 (Revised February 1999)
- Case
Interactive Insurance Services: Redefining Insurance Distribution
By: Lynda M. Applegate and Marla Malcom-Nagler
Founded in July 1995, Interactive Insurance Services provided personal lines of insurance over the World Wide Web. In June 1996, the company was acquired by Intuit for $7.5 million. The case details the competitive and organizational issues faced by this rapidly... View Details
Keywords: Acquisition; Restructuring; Growth and Development; Distribution; Business Processes; Competitive Strategy; Web; Insurance Industry
Applegate, Lynda M., and Marla Malcom-Nagler. "Interactive Insurance Services: Redefining Insurance Distribution." Harvard Business School Case 399-017, September 1998. (Revised February 1999.)
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
Major Websites and Services By: Bates, Samantha, John Bowers, Shane Greenstein, Jordi Weinstock, and Jonathan Zittrain Abstract—This paper analyzes the extent to which the... View Details
Keywords: Sean Silverthorne
- 2011
- Book
Moving Forward: The Future of Consumer Credit and Mortgage Finance
By: Nicolas P. Retsinas and Eric Belsky
The recent collapse of the mortgage market revealed fractures in the credit market that have deep roots in the system's structure, conduct, and regulation. The time has come for a clear-eyed assessment of what happened and how the system should be strengthened and... View Details
Keywords: Financial Crisis; Capital Markets; Credit; Financial Markets; Mortgages; Personal Finance; Governing Rules, Regulations, and Reforms; Demand and Consumers; Financial Services Industry
Retsinas, Nicolas P., and Eric Belsky, eds. Moving Forward: The Future of Consumer Credit and Mortgage Finance. Brookings Institution Press, 2011.
- 11 May 2011
- News
The PMD 70 Tree and Other Memorials at HBS
The groves of academe are fields rich with possibilities for memorial naming, from entire campuses and buildings to individual benches. HBS has honored individuals and groups of people by putting their names... View Details
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
attained top positions in corporations or professional services firms. These women thrived, they found, because of three characteristics that are key to resilience: emotional intelligence, authenticity, and... View Details
Keywords: Sean Silverthorne
- 24 Jul 2000
- Research & Ideas
Linking the Globe: The Role of Media and Communications
information, the provision of information, the sale of information." This juncture, added Spar, raises several key questions: Is selling information different from selling other kinds of goods and View Details
- 02 Dec 2018
- News
An Investor’s Guide to Climate Change: Risks and Opportunities
different lessons from David Crane, formerly CEO of NRG, and Paul Polman of Unilever. Chan, of Citigroup, spoke of the enormous potential and necessity of greening every industry View Details