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All HBS Web
(1,640)
- People (13)
- News (518)
- Research (658)
- Multimedia (10)
- Faculty Publications (153)
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- 05 Mar 2013
- First Look
First Look: March 5
abstract available. Purchase this case:http://hbr.org/search/213051-PDF-ENG Kirkpatrick Corporation Hawkins, David F. Harvard Business School Case 113-070 No abstract available. Purchase this case:http://hbr.org/search/113070-PDF-ENG Social Media in Health View Details
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Sean Silverthorne
- 05 Apr 2011
- First Look
First Look: April 5
China's skin care market. A Chinese domestic brand, after some success in partnership with Sephora in Europe, aspires to challenge the French and U.S. brands' hold on the China market. It must decide how to segment the market, how to...
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Sean Silverthorne
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
And how do I do it with people who are increasingly different from me? And the reason I want to do it with people who are increasingly different from me is that if I get to have a team that is increasingly different than I am, and you have a team that is increasingly...
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by Kristen Senz
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
loyalty is still to their silos," Garvin observes. The case encourages students to put themselves in his place. Is Fahey moving too slowly? Does he have the right people in the right positions? Is the new mission—"to inspire people to View Details
- 01 Feb 2022
- Book
Innovation Isn’t Just for Startups: How Big Companies Can Succeed
somebody inside the business who cares about this. Who's going to actually provide you with that opportunity to solve the customer problem? Book Excerpt Corporate Explorer: How Corporations Can Beat Startups at the Innovation Game Andrew...
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by Lane Lambert
- 09 Mar 2022
- Research & Ideas
War in Ukraine: Soaring Gas Prices and the Return of Stagflation?
nowhere near de-escalation. My personal assessment is that it is likely to get worse." Since the conflict seems poised to get worse before it gets better, what impacts should businesses and consumers expect to experience as a result?...
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- 12 Dec 2011
- HBS Case
HBS Cases: Clocky, the Runaway Alarm Clock
had to be careful to focus on function as well as fun, lest Clocky be relegated to fad status along with past products like Sony's now-discontinued robotic pet dog, the AIBO. “Apple succeeds because in addition to providing an appealing...
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- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
substantially when the managers and lawyers work as partners both to craft the objectives and to devise the means of accomplishing them. Fifth, every firm should have a general counsel or chief legal officer—one person either in-house or...
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- 17 Feb 2022
- Book
When Employees Feel a Sense of Purpose, Companies Succeed
employees to discover their purpose in life but to then find a connection between our personal life purpose with the purpose of the organization where we work. The great resignation under way over the past year has shown us that employees...
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by Ranjay Gulati
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
Unilever's market positions in detergents. The attempts to find more profitable growth opportunities through innovation, in products as diverse as fresh dairy and feminine hygiene, largely came to naught, as did attempts to buy into the fast-growing View Details
- 08 Feb 2021
- Book
How to Make the World Better, Not Perfect
over where to go to dinner and what movie to see, they could both leave feeling unsatisfied. If, on the other hand, the person who cares more strongly about dinner gets to choose the restaurant, and the film...
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by Michael Blanding
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
human capital and the machine learning toolbox stand to improve decision-making and product development. But doing so requires careful consideration of the balance between personalization and privacy. At...
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by Kristen Senz
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
care and concern, we’re far more likely to feel our care and concern.” One CEO told us that empathy is “always an important leadership skill, but this empathy is dramatically heightened during a crisis that...
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- June 2014
- Article
Informal Peer Interaction and Practice Type as Predictors of Physician Performance on Maintenance of Certification Examinations
By: Melissa A. Valentine, S. Barsade, Amy C. Edmondson, A. Gal and R. Rhodes
Context: Physicians can demonstrate mastery of the knowledge that supports continued clinical competence by passing a Maintenance of Certification exam. Exam performance depends on professional learning and development, which may be enhanced by informal routine...
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Keywords:
Training;
Health Care and Treatment;
Performance;
Social and Collaborative Networks;
Learning;
Health Industry
Valentine, Melissa A., S. Barsade, Amy C. Edmondson, A. Gal, and R. Rhodes. "Informal Peer Interaction and Practice Type as Predictors of Physician Performance on Maintenance of Certification Examinations." JAMA Surgery 149, no. 6 (June 2014): 597–603.
- 17 Dec 2014
- Research & Ideas
How Our Brain Determines if the Product is Worth the Price
interested in the medial prefrontal cortex (the area in the brain that deals with estimating decision value) and the nucleus accumbens (an area that's been called the pleasure center, and whose activity is correlated with whether a product is viscerally desirable)....
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- September 2011 (Revised February 2013)
- Case
Cleveland Clinic: Improving the Patient Experience
By: Ananth Raman and Anita L. Tucker
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the...
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Keywords:
Health Care and Treatment;
Customer Satisfaction;
Performance Improvement;
Service Delivery;
Value Creation;
Personal Characteristics;
Human Needs
Raman, Ananth, and Anita L. Tucker. "Cleveland Clinic: Improving the Patient Experience." Harvard Business School Case 612-031, September 2011. (Revised February 2013.)
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
parents with unvaccinated kids under 12 and people engaged in elder care may be rightfully concerned that being indoors at work with colleagues can increase the risks for the vulnerable people they care for....
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by Kristen Senz
- 30 Jul 2007
- Research & Ideas
Repugnant Markets and How They Get That Way
cockroaches in California, because nobody wants to eat cockroaches. The law of supply and demand takes care of that. But the reason there's a law against eating horse meat in California is because some people would like to eat horse meat,...
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by Martha Lagace
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
person can do it all. What do your discussions with leaders teach us about putting together a coalition? Kanter: I urge leaders to live by the Change Agent Rule of Three. In every situation, leaders must deal with three groups of...
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by Sean Silverthorne
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
comes with costs Recognizing someone else’s emotions, especially negative ones, can come at a cost, the research team says. The person doing the acknowledging is willing to spend time talking through feelings of anger, sadness, or...
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by Pamela Reynolds