Performance Metrics - Publications - Faculty & Research

January 15, 2019
Article

Is Your Company's Strategy Aligned with Your Ownership Model?

The legacy of Vanguard founder John Bogle has brought attention to the transformative influence of ownership structures within the business world. Bogle's revolutionary insight into the limitations of active fund management led to the widespread adoption of index... View Details

Keywords: Ownership Type; Business Strategy; Organizational Structure; Strength and Weakness; Competitive Advantage

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11 May 2011
Research & Ideas

Building a Better Board

fellow board members said you could do to be more effective as a board member or as a CEO," Kaufman says. More Comprehensive Assessment Metrics Historically, a board member's assessment of a CEO's View Details

Keywords: by Carmen Nobel

11 Oct 2004
Research & Ideas

Four Ways to Create Lasting Change

systems and processes. Moreover, the firm had experienced a slight decline in performance and increasing competition from major rivals prior to his arrival. We were intrigued by the changes taking place at Alpha, particularly as we... View Details

Keywords: by Martha Lagace

1981
Article

Organizational Performance: Recent Developments in Measurement

By: R. M. Kanter and D. Brinkerhoff

Keywords: Organizations; Performance; Measurement and Metrics

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20 May 2003
Lecture

Value Shift: Toward a New Standard of Corporate Performance." Presenter. "HBS Faculty Research Symposium 2003

By: Lynn S. Paine

Keywords: Standards; Performance

Citation

2009
Report

Breakthroughs in Shared Measurement

By: Mark R. Kramer, Marcie Parkhurst and Lalitha Vaidyanathan

The traditional approach to measuring each individual grant and nonprofit initiative separately prevents learning and improvement, because no 2 efforts can be compared on a consistent basis. This research highlights 20 social enterprises that developed innovative... View Details

Keywords: Impact Evaluation; Impact Measurement; Social Enterprise; Organizations; Performance Effectiveness; Measurement and Metrics

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03 Dec 2018
Research & Ideas

How Companies Can Increase Market Rewards for Sustainability Efforts

flavijus For the first time, a link has been drawn between public sentiment about a company’s sustainability practices and how that company is valued in the market. The results are important both for investors searching for under-valued, socially responsible companies,... View Details

Keywords: by Rachel Layne

July 1991 (Revised May 1993)
Case

Fairfield Inn (B)

By: James L. Heskett

The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement,... View Details

Keywords: Entertainment; Measurement and Metrics; Performance Consistency; Quality; Strategy; Accommodations Industry

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11 Jan 2008
Conference Presentation

Are Management Standards Effective?

By: Michael W. Toffel

Keywords: Management; Standards; Performance Effectiveness

Citation

1981
Chapter

Productivity Measurement at the Level of the Firm: An Application within the Service Industry

By: Hirotaka Takeuchi

Keywords: Performance Productivity; Measurement and Metrics; Mathematical Methods; Service Industry

Citation

04 Sep 2019
News

Advanced Statistics Are the New Foam Fingers

The Quantified Athlete “Athletes will always look to improve their performance and stay injury-free with technology. But the sports media industry is also starting to explore how to incorporate athlete data into their broadcasts. And as... View Details

8 May 2003 - 9 May 2003
Lecture

Developing Ethics Programs and Measuring Their Effectiveness." Panelist. "Director's Institute Inaugural Program: Intensive Education for Corporate Directors

By: Lynn S. Paine

Keywords: Ethics; Programs; Measurement and Metrics; Performance Effectiveness

Citation

05 Jul 2011
News

The Business of Champions

triumph since 1972 hold lessons for other kinds of organizations and companies? Sports and games serve as a handy source of metaphors for business. Performance metrics abound, and success and failure are on... View Details

Keywords: Garry Emmons; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

28 Nov 2011
Research & Ideas

Rethinking the Fairness of Organ Transplants

simulations, the model suggests that life-year expectancies for the program can be increased by up to 8 percent, depending on variables plugged into the process. As with the "Moneyball" metrics movement in baseball, the goal of... View Details

Keywords: by Dennis Fisher; Health

Student-Profile

Patrick Ferguson

performance measurement and evaluation. He is interested in how and why firms use performance metrics for contracting and feedback purposes, as well as the limitations of... View Details

16 Aug 2010
Lessons from the Classroom

HBS Introduces Marketing Analysis Tools for Managers

value." Can you explain what CLV is? Who is the ideal customer? A: Customers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric that allows managers to calculate how much a... View Details

Keywords: by Sarah Jane Gilbert

August 2023
Article

Do Rating Agencies Behave Defensively for Higher Risk Issuers?

By: Samuel B. Bonsall IV, Kevin Koharki, Pepa Kraft, Karl A. Muller III and Anywhere Sikochi

We examine whether rating agencies act defensively toward issuers with a higher likelihood of default. We find that agencies' qualitative soft rating adjustments are more accurate as issuers' default risk grows, as evidenced by the adjustments leading to lower Type I... View Details

Keywords: Credit Rating Agencies; Soft Rating Adjustments; Default; Credit; Performance Evaluation; Measurement and Metrics; Financial Institutions; Risk Management

01 Sep 2010
News

Faculty Research Online

The Hard Work of Measuring Social Impact Donors are placing nonprofits on the hot seat to measure social performance. Problem is, there is little agreement on what those metrics should be. Associate Professor Alnoor Ebrahim discusses how... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Finance

15 Nov 2010
Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

and making alignment of strategy and sales difficult. Performance management practices. Performance management is not just performance measurement or compensation, although... View Details

Keywords: by Sean Silverthorne; Retail