Performance Feedback - Publications - Faculty & Research

27 Aug 2012
Research & Ideas

Employee-Suggestion Programs That Work

and medical officers. Each officer went out for roughly an hour at a time and was encouraged to obtain feedback from nurses, doctors, respiratory therapists, and administrators. Later, the officers held large staff meetings in each unit... View Details

Keywords: by Paul Guttry

Web

Judging | New Venture Competition

It will provide feedback to participants and narrow the pool of contestants to a group of semi-finalists. Semi-Final & Final Round These two rounds are based on the executive summary and live presentation to a mix of philanthropists,... View Details

Blog

Inside the Learning: The Impact of a Personal Case

performing team member or a looming career decision. AMP provides a unique opportunity to address an important issue head-on. All participants choose one significant challenge as the topic of their Personal Case, which they work on... View Details

Student-Profile

Patrick Ferguson

performance measurement and evaluation. He is interested in how and why firms use performance metrics for contracting and feedback purposes, as well as the limitations of... View Details

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Systems for Scaling Ventures (SSV) - Course Catalog

decisions (e.g., through performance assessments), (c) promote peer-to-peer feedback (e.g., through enterprise social networks), and (d) engage employees in developing new ideas and best practices (e.g.,... View Details

01 Jun 2005
News

Transforming the IRS

traditional services on the telephones and in local offices, and offered new electronic services for filing, paying, and information. Why did you change the way the IRS measures employee performance? Performance measures have an enormous... View Details

Keywords: Ann Cullen; IRS; Many Unhappy Returns; reform; Executive, Legislative, and Other General Government Support; Government

01 Sep 2011
News

Alumni Book Briefs

loyalty) into a full-fledged management system that results in extraordinary financial and competitive results. They define the fundamental concept of Net Promoter; explain its connection to a company’s growth and sustained success; demonstrate the power of the... View Details

Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services

02 Jan 2012
Research & Ideas

Most Popular Articles of 2011

good CSR performance are likely to report their CSR activities, thus increasing their overall transparency. Higher levels of transparency ease the fears of potential investors, making them more likely to invest. Driven by Social... View Details

Keywords: by Staff

03 Dec 2024
News

From One to Many

my research,” Ferrazzi recently wrote in Forbes online. “Work today happens fluidly in networked teams, and the performance of these teams is powered by purposeful relationships.” That realization powers Ferrazzi’s recently published... View Details

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Field Course: Value Creation in Small and Medium Firms - Course Catalog

field to the students”. Course Content and Organization: Selected course sessions: 1. First day speech role play and early actions post acquisition 2. Financial systems, accounting, and metrics 3. Difficult conversations: Demotion, termination, star View Details

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1.7 Grading | MBA

Registrar the grade earned by the student on the basis of the student’s performance in the course. Feedback on Grades All requests for grade feedback should be directed to... View Details

10 Sep 2024
Research & Ideas

What Happens When Business Owners Turn to ChatBots for Advice

agriculture. Researchers randomly divided the entrepreneurs into two groups. One group used the AI mentor to seek advice, while the second group received a placebo training guide. Surprisingly, low-performing entrepreneurs who had below-median View Details

Keywords: by Ben Rand

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Leading Change and Organizational Renewal | HBS Online

What you earn . Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Explore the roadblocks to change and how to overcome them Analyze the root cause of your organization’s performance and opportunity gaps Develop strategies... View Details

13 Aug 2024
Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

issued and new fixes made available. Then again, roughly half of firms were “way back from the frontier,” says Greenstein, not performing updates for long periods of time, such as two years, if ever, following Apache alerts about software... View Details

Keywords: by Jay Fitzgerald; Technology; Information Technology; Computer; Web Services

05 Jul 2016
First Look

July 5, 2016

and lowest quality. Our results underscore the importance of considering dynamic effects in the economic analysis of tort laws. Performance Feedback in Competitive Product Development By: Gross, Daniel P.... View Details

Keywords: Sean Silverthorne

27 Jun 2007
Lessons from the Classroom

Learning to Make the Move to CEO

explains Simons. At a recent AMP session, Simons rolled out his research on what he calls the Executive Compass, which assigns key performance factors to each of the tool's 8 points. "The North Star of this is identifying your... View Details

Keywords: by Julia Hanna; Education

25 Feb 2017
Blog Post

3 Reasons I Chose to Attend HBS

and diversity of experiences of its students and faculty. The case method – When I was applying to business schools, I reviewed all of the formal performance evaluations that I had received while working as a consultant. One of the items... View Details

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IT Strategy: Improving Service to Support Innovation | Information Technology

community satisfaction. To achieve this, the team continually takes in feedback to ensure our offerings are aligned to our customers’ evolving needs. Over the past several years, a few areas for improvement emerged for Technology Support... View Details

01 Oct 1996
News

New Releases

vision has resulted in many financially driven companies becoming more mission-oriented. In this changing climate, HBS professor Robert Kaplan and David Norton (DBA '73), president of Renaissance Solutions, offer a performance measurement... View Details

19 Mar 2006
Research & Ideas

Do I Dare Say Something?

worked with, many employees suggested that (a) "openness to input from below" should become a key component of each leader's 360-degree performance evaluation and (b) a cut-off score be set for this component, such that those... View Details

Keywords: by Sarah Jane Gilbert

Publications