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Show Results For
- All HBS Web
(885)
- People (4)
- News (283)
- Research (423)
- Multimedia (1)
- Faculty Publications (177)
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- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
accounted for 13 percent. In the early 1980s American Home Products decided to enlarge its higher-value-added healthcare business by attaching medical equipment to its portfolio and by divesting itself of the lower-margin non-healthcare... View Details
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
said. “One of the challenges we face in retail service operations is that the customer is part of the operating process” Raman also talked about empathy in dealing with difficult customers who hurt business by disturbing other customers... View Details
- 19 Oct 2010
- First Look
First Look: October 19, 2010
Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management (forthcoming) Abstract In this paper, we consider how the... View Details
Keywords: Sean Silverthorne
- 21 Nov 2012
- Research & Ideas
What Health Care Managers Need to Know--and How to Teach Them
Global health care is entering its most challenging era, with increasing demand for services from consumers newly arrived in the middle class, under-served people, and rapidly aging populations, all the while dealing with the need to... View Details
- 15 Dec 2015
- First Look
December 15, 2015
Competition Policy International Whither Uber? Competitive Dynamics in Transportation Networks By: Edelman, Benjamin G. Abstract—Transportation Network Companies offer notable service advances—but do they comply with the law? And if not,... View Details
Keywords: Carmen Nobel
- 17 Jul 2018
- First Look
New Research and Ideas, July 17, 2018
suggest that valuing time over money facilitates social connection. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54685 How Does Product Liability Risk Affect Innovation? Evidence from Medical Implants By: Galasso,... View Details
Keywords: Dina Gerdeman
- 25 May 2016
- Research & Ideas
How Consumers and Businesses are Reshaping Public Health
private treatment that they and their families can afford. In poor countries, consumers are best advised to keep their own medical records since nothing approaching an electronic record-keeping system is available. As a result, enormous... View Details
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
W. Feeley Abstract—Patients and providers are frustrated with seemingly endless data entry. We used our patients’ vested interest in their own health care by actively engaging them in the entry of their own medical information into the... View Details
Keywords: Dina Gerdeman
- 18 Aug 2009
- First Look
First Look: August 18
members' prior experience working with one another—is one mechanism that helps teams leverage the benefits of diversity in team member experience by alleviating coordination problems that diversity creates. We use detailed project- and individual-level data from an... View Details
Keywords: Martha Lagace
- 26 Nov 2012
- Research & Ideas
New Winners and Losers in the Internet Economy
more jobs than the consumer support services layer—365,000 compared to 245,000—but it grew at a slower pace (70 percent) than the support services layer (229 percent). "The consumer support layer is... View Details
- 13 Feb 2006
- Research & Ideas
The Hidden Market for Babies
discrete industries. First, there's in vitro fertilization, probably the most obvious piece. This is a service industry, like medicine in general, which caters to infertile couples. Then there are what I call the component industries,... View Details
- 05 Jul 2004
- What Do You Think?
Work-Life: Is Productivity in the Balance?
of practices, "Ask team members what would work for them, their service area, customers, and work colleagues." Stacy Krauss suggests that "Employers who give employees flexibility win in the longer term due to loyalty and a... View Details
Keywords: by James Heskett
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
111.3 million subscribers, could see a profit increase of at least $28 million from a single retention campaign if it applied their approach. Gupta says the method could be applied in nonprofit areas to predict, for example, patient compliance to a View Details
- 26 Jul 2016
- First Look
July 26, 2016
organizing care around medical conditions, not simply around hospitals and doctors. We need to do more team-based medicine and to better integrate specialty care with primary care. We need to be doing a better job measuring health... View Details
Keywords: Sean Silverthorne
- 09 Oct 2018
- First Look
New Research and Ideas, October 9, 2018
minutes at minimal cost with no branding or design skills required. As it sets out to raise its Series B, the founders make some critical changes to their business model, moving to a subscription model and adding additional products and View Details
Keywords: Dina Gerdeman
- 29 Sep 2015
- First Look
September 29, 2015
traces the evolution of the Internet from government ownership to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers that had... View Details
Keywords: Sean Silverthorne
- 26 Mar 2012
- Research & Ideas
What Neuroscience Tells Us About Consumer Desire
is a sophisticated piece of medical equipment that exerts a very strong magnetic field at all times, and it's important to be very careful around it," Karmarkar says. "For example, you cannot take metal into a magnet room!"... View Details
- 23 Dec 2014
- First Look
First Look: December 23
(mHealth) used networked devices to distribute or collect medical information from patients and/or medical personnel. Given its low cost and broad reach, many wondered if and how mHealth could help solve the... View Details
Keywords: Carmen Nobel
- 18 Dec 2012
- First Look
First Look: December 18
Bias for Normal Science: Evidence from Randomized Medical Grant Proposal Evaluations Authors:Boudreau, Kevin J., Eva C. Guinan, Karim R. Lakhani, and Christoph Riedl Abstract Central to any innovation process is the evaluation of proposed... View Details
Keywords: Carmen Nobel
- 27 Dec 2015
- Research & Ideas
The Most Popular Stories and Research Papers of 2015
entrepreneurs and business experts can predict their subsequent commercialization. How Should We Pay for Health Care? (536) Michael E. Porter and Robert S. Kaplan argue that reimbursement for medical View Details