Managers - Publications - Faculty & Research

Research Summary

Dynamic Customer Relationship Management

Professor Lemon's work on dynamic customer relationships provides insight into how the customer's view of the relationship changes over time. Her research shows that current customers will adjust usage levels of a service in response to firm price changes in order to... View Details

Research Summary

Managing in an Information Age

By: Lynda M. Applegate

Lynda M. Applegate's research focuses on the influence of information technology on markets and organizations. Her findings on the evolution of electronic commerce and on the role of information technology as an enabler of flexible and adaptive ... View Details

May 2001 (Revised October 2001)
Case

Harvard Management Company (2001)

By: Jay O. Light

Harvard Management Co. uses portfolio theory to help consider the asset allocation issues for its endowment. View Details

Keywords: Asset Management

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06 Apr 2020
News

Crisis Management for Leaders: Structuring the Organizational Response

April 2012
Supplement

Hayman Capital Management

By: Robin Greenwood, Julie Messina and Jared Dourdeville

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7 Jun 1999 - 9 Jun 1999
Conference Presentation

Managing Operations Networks

By: Andrew McAfee

Citation

10 Feb 2015
News

Managing family businesses

Teaching Interest

Accounting for Managers

By: V.G. Narayanan

I teach financial and managerial accounting to executives and MBA students. View Details

Keywords: Accounting; Managerial Accounting; Financial Accounting

08 Apr 2020
News

Managing Through Crisis

May 2017 (Revised September 2018)
Supplement

Hilti Fleet Management (B): Towards a New Business Model

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

The (B) case tackles the implementation and scaling process of fleet management over the years. Finally, the case explores current challenges facing the BMI. View Details

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17 Apr 2019
Research & Ideas

How Managers Stifle Creativity

breakthroughs in an Academy of Management Discoveries article, Creativity, Artificial Intelligence, and a World of Surprises. "Your immediate manager plays a huge role in establishing your work... View Details

Keywords: by Danielle Kost

2020
Book

Management Accounting: Information for Decision Making

By: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura and S. Mark Young

An approach to management accounting from the perspective of a business manager. View Details

Keywords: Strategy; Cost Accounting; Managerial Roles; Decision Making

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Teaching Interest

Organization and Management Theory

By: Michael L. Tushman

This doctoral seminar explores fundamental aspects of organizations and organization theory. This seminar will cover various approaches to organizations and the institutional contexts within which they operate. We will pay particular attention to innovation and... View Details

2006
Dissertation

Enterprise Risk Management in Action

By: Anette Mikes

The new Basel regulatory initiatives and a burgeoning risk management literature signify the rise of enterprise risk management (ERM) in the financial services sector. However, very little is known of the roles that risk management plays in organizations and how it... View Details

Keywords: Banks and Banking; Risk Management; Practice; Governance Controls; Value; Strategy; Financial Services Industry

Citation

March 1989 (Revised September 1995)
Background Note

Management Support Systems

By: Lynda M. Applegate

Provides a technical overview of executive information systems. View Details

Keywords: Management Systems

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September 4, 2018
Article

Management as a Calling

By: Andrew J. Hoffman

Business’s capacity to transform society is only as great as the schools that train its future leaders. This demands that business schools reform their vision to promote values of business serving society in order for students to see business as a true calling rather... View Details

Keywords: Business Education; Personal Development and Career; Values and Beliefs; Mission and Purpose

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June 2010 (Revised June 2025)
Case

Managing the Client Portfolio

By: Nitin Nohria and Ashish Nanda

The German country managing partner of a global law firm must decide how to respond to a corporate mandate to restructure its client portfolio. The case enables a discussion of different types of clients in a global professional service firm in terms of relative... View Details

Keywords: Attorney and Client Relationships; Management Style; Corporate Governance; Business Subsidiaries; Business Headquarters; Conflict and Resolution

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October 1999
Case

Bedrock Management Company

By: William A. Sahlman, Curtis E. Large and Matthew C. Lieb

Keywords: Management

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April 2003
Article

Reinventing Yesterday's Managers

By: Christopher A. Bartlett and Sumantra Ghoshal

Keywords: Management

Citation

February 2019 (Revised July 2019)
Case

Sales Force Management at Nobel Ilac

By: Doug J. Chung and Gamze Yucaoglu

Nobel Ilac was a Turkish generic pharmaceutical company marketing more than 100 drugs in 20 countries and, as of 2017, had over 2,500 employees worldwide. Nobel had implemented a transformation strategy—more specifically, a customer segmentation plan—whereby the sales... View Details