Management Responses - Publications - Faculty & Research

March 2020
Case

China's Management of COVID-19 (A): People's War or Chernobyl Moment?

By: Meg Rithmire and Courtney Han

In late 2019, a novel respiratory virus appeared in a province in central China. Government officials in Wuhan, Hubei province had to respond to the new virus in the shadow of the 2002–2003 outbreak of SARS in China and within the context of the country’s public health... View Details

Keywords: COVID-19; Coronavirus; Pandemics; Public Health; COVID-19 Pandemic; Health Pandemics; Government Administration; Social Issues; Policy; Decision Making; China

Citation

Educators

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26 Nov 2001
Research & Ideas

Manager or Mentor? Why You Must Be Both

her. Leave open the door for choice. As a manager, then, he said, "you're operating on the benchmark for how you want to engage people who work for you. And just because he or she doesn't accept the developmental relationship, he or she doesn't get exempted."... View Details

Keywords: by Martha Lagace

03 Dec 2014
What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

month's question elicited responses across the spectrum of recommended ways of managing them. At one extreme was Sherpa, who said, "Any sort of 'brilliant jerk" is simply another form of... View Details

Keywords: by James Heskett

Research Summary

Overview

In the light of multiple corporate debacles, financial crises and environmental disasters across the globe, the need for corporate goals to transition from simply maximizing shareholder wealth to optimizing stakeholder welfare is being echoed in various quarters. Dr.... View Details

Keywords: Corporate Responsibility; Stakeholder Management; Social Enterprise; Inclusive Growth; Business and Stakeholder Relations; Corporate Social Responsibility and Impact; India

Web

Healthy Outcomes - Managing the Future of Work

Research Research Healthy Outcomes: How employers' support for employees with caregiving responsibilities can benefit the organization Read the Report Read the Report By: Joseph B. Fuller Post-COVID, many more employers recognize that... View Details

Web

General Management Curriculum - Faculty & Research

General Management Overview Faculty Curriculum Awards & Honors Doctoral Students MBA Required Curriculum (FIRST YEAR) Leadership and Corporate Accountability In this course, students learn about the complex View Details

September 2002 (Revised October 2002)
Case

Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL)

By: Dorothy A. Leonard and David Kiron

Jet Propulsion Laboratory (JPL) faces a serious loss of knowledge--both because of the "faster, better, cheaper" mandate for Mars missions and from the retirement of key personnel. An extensive knowledge management system for NASA/JPL includes formal knowledge-capture... View Details

Keywords: Knowledge Management; Knowledge Dissemination; Leadership Development; Internet and the Web; Risk and Uncertainty; Organizational Culture; Retirement; Human Resources; Human Capital

Citation

Educators

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07 Mar 2005
What Do You Think?

Should Business Management Be Regarded as a Profession?

Summing Up Many of this month's respondents appear to agree that business management is a profession, but certification will do little to influence its practice. Of course, we may have a bit of a response... View Details

Keywords: by James Heskett

11 Jul 2005
Research & Ideas

The New International Style of Management

had before." When Klump discussed the matter with a fellow team member, she laughed and told him, "You are too American! No matter how toned down your comments might be, it's still too direct." The incident and its aftermath, Klump says, were largely... View Details

Keywords: by Garry Emmons

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

bucket and in a little over three years all your current customers might be gone,” says Gupta, the Edward W. Carter Professor of Business Administration at Harvard Business School. For that reason, many companies have a program to actively View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

06 Jan 2011
What Do You Think?

How Should Management Deal With “Anonymous”?

view," but to ask how, if at all, organizations can or should be defended against the response from Anonymous? Its actions, triggered by the attacks on Wikileaks, hinted at a future of everything from Internet mischief (a la... View Details

Keywords: by James L. Heskett

03 Jul 2012
News

Is It Heresy to Make Salespeople Pay Their Expenses? An HBR Management Puzzle

Do Managers Have a Role to Play in Sustaining the Institutions of Capitalism?

In the latest paper for the Initiative on 21st Century Capitalism, Rebecca Henderson and Karthik Ramanna, professors at Harvard, look to business leaders to ask the important question: Do managers have a role to play in sustaining free and fair capitalism? The... View Details

04 Oct 2022
What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

GenZers’ need for “connection” be any less than that of preceding generations? Has the pandemic so affected their outlook and behavior that they in turn will affect the way work is performed and businesses are organized and led? Have View Details

Keywords: by James Heskett

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

Since March, Harvard Business School Working Knowledge has posted more than 80 stories and research papers on the topic of COVID-19, most targeted at managers and the new challenges they face. That's a lot of information to digest. To... View Details

Keywords: by Sean Silverthorne

05 Dec 2012
What Do You Think?

Should Managers Bother Listening to Predictions?

for a while The technique of continuous forecasting was there, we just needed to adopt and tailor it. continuous forecasting/budgeting/planning requires more effort to think about the future than the former once-a-year event." The ultimate dilemma faced by senior... View Details

Keywords: by James Heskett

2021
Book

Sales Management That Works: How to Sell in a World That Never Stops Changing

By: Frank V. Cespedes

Selling is changing, but the impact on sales of megatrends like ecommerce, big data, and AI is often misunderstood and not supported by empirical data. Managers who fail to separate fact from hype will make decisions based on bad assumptions and, in a competitive... View Details

Keywords: Sales; Strategy; Salesforce Management; Change; Adaptation

Citation

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30 Nov 2017
News

Law, Management, and Strategy: Collapsing Boundaries and Managing the Interstices

Web

Faculty & Researchers - Managing the Future of Work

Fellow with CESifo in Germany, and is affiliated with the Center for Economic Policy Research in the UK. Research Employee Responses to Compensation Changes: Evidence from a Sales Firm (pdf) , Management... View Details

June 2005 (Revised January 2007)
Case

Equator Principles, The: An Industry Approach to Managing Environmental and Social Risks

By: Benjamin C. Esty, Carin-Isabel Knoop and Aldo Sesia

In June 2003, 10 leading international banks adopted new voluntary guidelines, called the Equator Principles, to promote sustainable development in project finance. In recent years, nongovernmental organizations (NGOs) had raised issues about the lenders'... View Details