Publications

Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States

February 1991 (Revised February 1992)
Case

Appex Corp.

By: Nitin Nohria

1990 Business Week named Appex Corp. the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through... View Details

August 2008
Teaching Note

Opportunity Assessment (TN)

By: Howard H. Stevenson and Shirley Spence

Teaching Note for [808043], [808105], and [808106]. View Details

Keywords: SWOT Analysis

December 1998 (Revised February 1999)
Case

City of Charlotte (A)

By: Robert S. Kaplan

The city manager's office in Charlotte, North Carolina, is attempting to align and focus the city's programs and operating departments. City managers, working collaboratively with the elected mayor and city council, have identified five strategic themes to make... View Details

Keywords: Balanced Scorecard; Government Administration; City; Growth and Development Strategy; Adoption; Public Sector; Management Teams; Programs; Performance Evaluation; Motivation and Incentives; Public Administration Industry; North Carolina

September 2010 (Revised December 2010)
Case

Compass Maritime Services, LLC: Valuing Ships

By: Benjamin C. Esty and Albert W. Sheen

Tom Roberts, a founding partner of Compass Maritime Services, a New Jersey-based shipping research and consulting firm, has been asked by a new potential customer in May 2008 for advice on purchasing a capesize bulk carrier. After identifying a suitable ship with his... View Details

Keywords: Decision Choices and Conditions; Judgments; Price; Management Analysis, Tools, and Techniques; Negotiation Offer; Mathematical Methods; Ship Transportation; Valuation; Consulting Industry; Shipping Industry

June 1997 (Revised May 1998)
Case

Mobil USM&R (A1)

By: Robert S. Kaplan

First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original (A) case to give students an opportunity to suggest objectives and measures for the division's initial BSC, without... View Details

Keywords: Balanced Scorecard; Measurement and Metrics; Restructuring; Corporate Strategy; Organizational Change and Adaptation; Growth and Development Strategy; Management Teams; Marketing Strategy; Motivation and Incentives; Mining Industry; Energy Industry; United States

09 May 2011
Research & Ideas

Moving From Bean Counter to Game Changer

techniques could not be used without them." Anglo's Approach Anglo Bank's approach stood in stark contrast. Its risk management department included two groups of risk experts: a new guard View Details

Keywords: by Kim Girard; Banking

March 1995
Case

Donald Salter Communications, Inc.

By: Stuart C. Gilson and Jeremy Cott

A new CEO is hired to manage the turnaround of a family-owned newspaper publisher. In a departure from previous management, he implements a new compensation scheme that explicitly ties executive pay to market-value-based measures of firm performance. Because the... View Details

Keywords: Family Business; Transformation; Asset Management; Wages; Balanced Scorecard; Family Ownership; Motivation and Incentives; Valuation; Journalism and News Industry

07 Jan 2019
Research & Ideas

The Better Way to Forecast the Future

and how likely each outcome is, conveying richer information related to business decisions. Its use is on the rise, but businesses are still learning how best to leverage it. Examples of this technique are... View Details

Keywords: by Roberta Holland; Air Transportation; Transportation

26 Nov 2007
Research & Ideas

Best Practices of Global Innovators

partners through revenue and profit sharing, while hedging risk by asking them to absorb a portion of development costs. The final principle that emerged in our work is the need to invest in building collaborative capabilities. Many View Details

Keywords: by Sean Silverthorne

16 Apr 2008
Lessons from the Classroom

Chris Christensen: Legend of the Classroom

Sloan School of Management, Harvard Law School, Stanford Graduate School of Business, the University of South Africa, and the Iran Center for Management Studies. His books on teaching, Education for... View Details

Keywords: by Deborah Blagg; Education

25 Oct 2017
Research & Ideas

Will Machine Learning Make You a Better Manager?

increasingly using ML to manage many aspects of their business operations. “There’s been an explosion,” Teodorescu says. “It’s becoming less of a field in itself and more and... View Details

Keywords: by Michael Blanding; Information Technology

23 Jul 2008
Sharpening Your Skills

Sharpening Your Skills: Balanced Scorecard in Action

The Office of Strategy Management Many organizations suffer a disconnect between strategy formulation and its execution. The answer? HBS professor Robert S. Kaplan and... View Details

September 1999
Background Note

Learning from Projects: Note on Conducting a Postmortem Analysis

By: Stefan H. Thomke and Steven Sinofsky

Describes how firms can learn from projects through postmortem analysis. Focuses on the step-by-step process of preparing and running a postmortem meeting as it is done at Microsoft and other software developers. View Details

Keywords: Conferences; Management Analysis, Tools, and Techniques; Projects; Software; Information Technology Industry

March 2022
Teaching Note

Inclusive Innovation at Mass General Brigham

By: Katherine Coffman and Olivia Hull

Teaching Note for HBS Case No. 921-006, “Inclusive Innovation at Mass General Brigham." This case invites students to explore the individual and structural factors that lead to an under-representation of women in male-dominated domains, and to think critically about... View Details

Keywords: Inclusion; Gender Gap; Gender Inclusivity; Gender; Equality and Inequality; Management Analysis, Tools, and Techniques

September 1994 (Revised August 2011)
Supplement

ExtendSim® Simulation Exercises in Process Analysis (A2)

By: Roy D. Shapiro

Solutions and detailed discussion of exercises from the (A) case. Unadvertised per Case Records. View Details

Keywords: Management Practices and Processes; Management Analysis, Tools, and Techniques

29 Apr 2014
First Look

First Look: April 29

on the circumstances and prospects of a company. In fact, companies often turn to outsiders because they have failed to recruit, train, and develop the sort of talent that might take over leadership of the... View Details

Keywords: Sean Silverthorne

March 2024
Tutorial

FRC: The Balanced Scorecard

By: Trevor Fetter

This brief video tutorial explains the concept and application of The Balanced Scorecard, developed by Prof. Robert Kaplan of HBS. It has been used in the MBA required course, Financial Reporting and Control. View Details

Keywords: Balanced Scorecard