Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (340) Arrow Down
Filter Results: (340) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (340)
    • People  (3)
    • News  (167)
    • Research  (56)
    • Multimedia  (8)
  • Faculty Publications  (27)

Show Results For

  • All HBS Web  (340)
    • People  (3)
    • News  (167)
    • Research  (56)
    • Multimedia  (8)
  • Faculty Publications  (27)
← Page 16 of 340 Results →
  • 01 Sep 2008
  • News

Mara Aspinall

company’s goals. It is a joy to work with a team that brings different disciplines to bear on issues and to be in a place where science and business work so well together. As we move forward in the field of personalized medicine, there... View Details
Keywords: Deborah Blagg; Ambulatory Health Care Services; Health, Social Assistance
  • 2018
  • Article

Service Operations: What Have We Learned?

By: Liana Victorino, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi and Jie J. Zhang
The purpose of this article is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the article provides a systematic literature review of operations... View Details
Keywords: Service Operations; Knowledge; Research
Citation
Purchase
Related
Victorino, Liana, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang. "Service Operations: What Have We Learned?" Journal of Service Management 29, no. 1 (2018): 39–54.
  • 13 Jan 2021
  • News

Silicon Valley’s “Detroit Moment”

on his favorite music. It was just this seventies disco hit, everybody breaks out dancing. It was such a profound experience of seeing the excitement and the potential for people having a new life, and how much fun and joy they were... View Details
  • 15 Jun 2020
  • News

Alumni and Faculty Books for June 2020

research study of 30 world-class innovators who have collectively created billions of dollars’ worth of business value, as well as new advances in the arts and sciences that bring joy to the world and can save millions of lives. Insights... View Details
  • 03 Jun 2016
  • News

Again in a Great City

passed away. “In everything I had been doing in Detroit, Max was my partner in a literal sense or a spiritual sense, and a lot of the joy of doing stuff here evaporated when he died,” Cummings says, as we tour the city Fisher helped... View Details
Keywords: April White; photographed by Brian Kelly
  • 04 Jun 2025
  • News

Slice of Life

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. In 2018, Bill Crawford (MBA 2006) founded Righteous Slice, a pizza restaurant in Rexburg, Idaho that has been steadily earning critical acclaim. It has... View Details
  • 19 May 2009
  • First Look

First Look: May 19, 2009

http://www.hbs.edu/research/pdf/09-128.pdf   PublicationsExtreme Governance: An Analysis of Dual-Class Firms in the United States Authors:Paul A. Gompers, Joy Ishii, and Andrew Metrick Publication:Review of Financial Studies (forthcoming)... View Details
Keywords: Martha Lagace
  • 01 Jun 2016
  • News

Alumni and Faculty Books for June 2016

love, and joy in a year dubbed by Pope Francis the Jubilee Year of Mercy. The Uneven Road: Book Two of First Light by Linda Cardillo (MBA 1978) (Bellastoria Press) This novel tells the story of a perilous journey that took Josiah Monroe... View Details
  • 08 Mar 2019
  • Blog Post

Reclaiming Feminism: A Celebration of International Women’s Day

I was growing our baby and then laboring to bring him into this world. Regardless of the pain, discomfort, and emotional stress that accompanies pregnancy and motherhood, I would do it 100 times over again. Because outweighing the uncomfortable parts is love and View Details
  • 25 Feb 2020
  • News

Alumni and Faculty Books for March 2020

You'll discover the simple joy of early chai and omelette at Kyani and Co., of dawdling in Horniman Circle on a lazy morning, of eating your fill on Mohammed Ali Road, of strolling on the sands at Chowpatty at sunset, or taking the air at... View Details
  • 21 May 2019
  • Blog Post

Asian Pacific American Heritage Month at HBS

to be a force for positive change. When I leave this world, I want people to remember me for the stories we shared, the friendships we built, and the joy we sparked together.  Miho Sakuma - MBA ‘20  Tell us about your background:  Having... View Details
  • 10 Mar 2021
  • Blog Post

COVID Killed the Traditional Workplace

out the mechanisms for deciding and designing these new arrangements in a way that give us joy and productivity alike. To get started, organizational leaders need to commit to telling the truth about what the company needs, while engaging... View Details
Keywords: All Industries
  • 10 Mar 2021
  • News

New Releases: Alumni and Faculty Books, Podcasts

meaningful advice to any entrepreneur seeking investor funding. Civility Rules! Creating a Purposeful Practice of Civility By Shelby Joy Scarbrough (OPM 47, 2015) Forbes Books While our civilization continues to advance, our capacity to... View Details
Keywords: Margie Kelley; Publishing Industries (except Internet); Information
  • 14 May 2008
  • Research & Ideas

Getting Down to the Business of Creativity

Happiness is not in the mere possession of money; it lies in the joy of achievement, in the thrill of creative effort.—Franklin Delano Roosevelt, Inauguration Day, 1933 Creativity, a quality more traditionally associated with artistic... View Details
Keywords: by Julia Hanna; Retail; Apparel & Accessories; Fashion; Entertainment & Recreation
  • 01 Sep 2009
  • News

Read All About It!

listening to uplifting music, contemplating beauty, doing good works, enjoying healthful recreation. Alas! for this innocence. Professor Edward L. Thorndike, one of our leading experimental psychologists, brings us face to face with reality in The Scientific Monthly —... View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information
  • 12 Jul 2020
  • Book

The Harvard Business School Faculty Summer Reader 2020

authority who don’t like that. One joy of these series is that you can become deeply absorbed in the characters and their worlds and keep going for dozens of books—like one big War and Peace in many pieces. (This is almost like an HBS... View Details
Keywords: by Staff
  • 01 Dec 1996
  • News

Starting Up and Starting Over

World War II saw a massive invasion of America's own shores, with wave upon wave of returning veterans - along with their civilian countrymen - eagerly anticipating the fruits of peace and the comforts of "the good life," including consumer products and services. But... View Details
  • Web

Past Issues - Alumni

a healthy appetite for risk can shape a life Blissful Thinking Happiness research is all the rage. How understanding the origins of joy can improve the way we lead organizations—and our personal lives What We’re Reading Novels and... View Details
  • 10 Mar 2017
  • News

The Business of Lego Batman

saying everything is awesome. You know, in the case of Lego Batman, kids are bopping. We have a music video at the end of that movie and kids are dancing and bopping to the end of the movie and walking out smiling. So for me, there's a real visceral View Details
Keywords: LEGO; Lego
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • ←
  • 16
  • 17
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.