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      • Faculty Publications  (848)

      John A. QuelchRemove John A. Quelch →

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      • 2009
      • Blog

      Harvard Business Online—Marketing Know:How: How Starbucks' Via Helps its Consumers Fight the Recession

      By: John A. Quelch
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      Quelch, John A. "How Starbucks' Via Helps its Consumers Fight the Recession." Harvard Business Online—Marketing Know:How (blog). February 18, 2009. https://hbr.org/2009/02/how-starbucks-via-helps-consum.
      • Article

      Keeping A Keen Eye On Consumer Behaviour

      By: John A. Quelch and Katherine E. Jocz
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      Quelch, John A., and Katherine E. Jocz. "Keeping A Keen Eye On Consumer Behaviour." Special Issue on Managing In A Downturn. Financial Times Suppl. (February 6, 2009): 2–3.
      • February 5, 2009
      • Comment

      In Praise of Marketing

      By: John A. Quelch
      Many dismiss marketing as manipulative, deceptive, and intrusive. Marketing, they argue, focuses too much of our attention on material consumption. More recently, Benjamin Barber, in his 2007 book Consumed, claims that marketing is "sucking up the air from every other... View Details
      Keywords: Marketing; Consumer Loyalty; Local Vs. Global Branding; Multi-national Brands; Misleading and Fraudulent Advertising; Customer Value and Value Chain; Customer Satisfaction; Globalized Economies and Regions; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Globalized Markets and Industries; Brands and Branding; Marketing Communications; Marketing Strategy; Product Positioning
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      Quelch, John A. "In Praise of Marketing." Harvard Business School Working Knowledge (February 5, 2009).
      • 2009
      • Blog

      Harvard Business Online—Marketing Know:How: How Marketing Succeeded (But Still Fails To Impress)

      By: John A. Quelch
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      Quelch, John A. "How Marketing Succeeded (But Still Fails To Impress)." Harvard Business Online—Marketing Know:How (blog). February 3, 2009. https://hbr.org/2009/02/how-marketing-succeeded-but-st.
      • January 2009 (Revised June 2014)
      • Supplement

      CityCenter (B): Economics and Delivery

      By: A. Eugene Kohn, John D. Macomber and Ben Creo
      Bill Smith is informed by his general contractor that a key component of the Aria Resort is going to be delayed. Aria is the centerpiece of CityCenter: a $9 billion complex and a bet-the-firm decision for MGM Mirage. Smith must make a decision as to whether to force... View Details
      Keywords: Buildings and Facilities; Decision Choices and Conditions; Construction; Finance; Organizational Structure; Projects; Complexity
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      Kohn, A. Eugene, John D. Macomber, and Ben Creo. "CityCenter (B): Economics and Delivery." Harvard Business School Supplement 209-094, January 2009. (Revised June 2014.)
      • January 2009
      • Teaching Note

      Obama versus Clinton: The YouTube Primary (TN)

      By: John A. Deighton and Leora Kornfeld
      Teaching Note for [509032]. View Details
      Keywords: Internet and the Web; Media; Political Elections; Advertising Campaigns
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      Deighton, John A., and Leora Kornfeld. "Obama versus Clinton: The YouTube Primary (TN)." Harvard Business School Teaching Note 509-038, January 2009.
      • January 2009 (Revised June 2014)
      • Case

      CityCenter (A): Vision and Design

      By: A. Eugene Kohn, John D. Macomber and Ben Creo
      CityCenter is a $9 billion project for MGM MIRAGE. The project's star architects have a major disagreement about a critical design issue. Bill Smith, head of the MGM MIRAGE Design Group, must resolve this issue to the satisfaction of all the project's stakeholders.... View Details
      Keywords: Buildings and Facilities; Cost vs Benefits; Design; Construction; Projects; Business and Stakeholder Relations; Conflict Management; Value Creation
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      Kohn, A. Eugene, John D. Macomber, and Ben Creo. "CityCenter (A): Vision and Design." Harvard Business School Case 209-052, January 2009. (Revised June 2014.)
      • 2008
      • Blog

      Harvard Business Online—Marketing Know:How: How General Motors Violated Your Trust

      By: John A. Quelch
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      Quelch, John A. "How General Motors Violated Your Trust." Harvard Business Online—Marketing Know:How (blog). December 11, 2008. https://hbr.org/2008/12/how-general-motors-violated-yo.
      • December 5, 2008
      • Comment

      Rebuilding America—Now

      By: John A. Quelch
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      Quelch, John A. "Rebuilding America—Now." Boston Business Journal (December 5, 2008).
      • Article

      Milestones in Marketing

      By: John A. Quelch and Katherine Jocz
      Marketing flourished in U.S. business schools in the prosperous years following World War II. Students preparing for assistant-product-manager positions at the likes of Procter & Gamble, Lever, and General Foods enrolled in courses in marketing management, management... View Details
      Keywords: Education; Business History; Marketing; Practice
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      Quelch, John A., and Katherine Jocz. "Milestones in Marketing." Business History Review 82, no. 4 (Winter 2008): 827–838.
      • December 2008
      • Supplement

      The American Express Card: Twelve Ad Clips

      By: John A. Quelch
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      Quelch, John A. "The American Express Card: Twelve Ad Clips." Harvard Business School Video Supplement 509-720, December 2008.
      • 2008
      • Chapter

      Where Does It Go? Spending by the Financially Constrained

      By: Shawn A. Cole, Peter Tufano and John Thompson
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      Cole, Shawn A., Peter Tufano, and John Thompson. "Where Does It Go? Spending by the Financially Constrained." Chap. 2 in Borrowing to Live: Consumer and Mortgage Credit Revisited, edited by Nicolas P. Retsinas and Eric S. Belsky, 65–91. Brookings Institution Press, 2008.
      • November 2008 (Revised January 2011)
      • Exercise

      Breaking Through Action Plan

      By: David A. Thomas and Karen J. Watai
      The "Breaking Through Action Plan" is a developmental tool based on the book, Breaking Through: The Making of Minority Executives in Corporate America by David A. Thomas and John J. Gabarro. The Action Plan was originally designed as part of a facilitated session but... View Details
      Keywords: Competency and Skills; Management Analysis, Tools, and Techniques; Personal Development and Career; Relationships; Power and Influence; Trust
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      Thomas, David A., and Karen J. Watai. "Breaking Through Action Plan." Harvard Business School Exercise 409-059, November 2008. (Revised January 2011.)
      • 2008
      • Blog

      Harvard Business Online—Marketing Know:How: How Better Marketing Elected Barack Obama

      By: John A. Quelch
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      Quelch, John A. "How Better Marketing Elected Barack Obama." Harvard Business Online—Marketing Know:How (blog). November 5, 2008. https://hbr.org/2008/11/how-better-marketing-elected-b.
      • November – December 2008
      • Article

      Branded for Good

      By: John A. Quelch and Katherine Jocz
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      Quelch, John A., and Katherine Jocz. "Branded for Good." The American: A Magazine of Ideas 2, no. 6 (November–December 2008).
      • November – December 2008
      • Article

      For The Greater Goods

      By: John A. Quelch and Katherine E. Jocz
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      Quelch, John A., and Katherine E. Jocz. "For The Greater Goods." The American: A Magazine of Ideas 2, no. 6 (November–December 2008): 72–77.
      • November – December 2008
      • Article

      Holding a Mirror up to Marketing

      By: John A. Quelch and Katherine Jocz
      The Dove campaign addressed a common concern that crossed cultural boundaries. Confronted by standard visual stereotypes of beauty in the global media, many young women develop self-image and self-esteem problems. The Dove Real Beauty campaign rejected these narrow... View Details
      Keywords: Marketing; Advertising Campaigns; Welfare; Diversity; Emotions; Government and Politics
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      Quelch, John A., and Katherine Jocz. "Holding a Mirror up to Marketing." Marketing Management 17, no. 6 (November–December 2008): 16–21.
      • October 31, 2008
      • Article

      Redefining the American Dream

      By: John A. Quelch
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      Quelch, John A. "Redefining the American Dream." Washington Times (October 31, 2008).
      • October 2008 (Revised November 2009)
      • Case

      Obama versus Clinton: The YouTube Primary

      By: John A. Deighton and Leora Kornfeld
      What was the role of the Internet in the contest for the Democratic presidential nomination between Senators Obama and Clinton? How does the role change in the shift from the Primary to the National election? The case examines media and content choices by each... View Details
      Keywords: Political Elections; Knowledge Use and Leverage; Marketing Channels; Media; Internet; United States
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      Deighton, John A., and Leora Kornfeld. "Obama versus Clinton: The YouTube Primary." Harvard Business School Case 509-032, October 2008. (Revised November 2009.) (request a courtesy copy.)
      • 2008
      • Blog

      Harvard Business Online—Marketing Know:How: How Marketing the American Dream Caused Our Economic Crisis

      By: John A. Quelch
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      Quelch, John A. "How Marketing the American Dream Caused Our Economic Crisis." Harvard Business Online—Marketing Know:How (blog). October 27, 2008. https://hbr.org/2008/10/the-current-economic-crisis-ha.
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