International Pay - Publications - Faculty & Research

26 Sep 2013
Research & Ideas

Behind India’s Economic and Political Woes

economies, the smaller economies pay the price. The problem is exacerbated by continuing structural weaknesses in developing countries where foreign investments are not necessarily anchored in long-term commitments to infrastructure or... View Details

Keywords: by Zeenat Potia

22 Sep 2008
Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

dominant means of communication within companies. Our particular interest is in how organizations coordinate across their many internal divisions (e.g., functions, business units, geographic offices, pay... View Details

Keywords: by Sarah Jane Gilbert

22 Mar 2011
First Look

First Look: March 22

group. Trading outcomes dictate permit prices, and at the end of trading, each firm calculates profits and pays over pollution penalties as needed. Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/911053-PDF-ENG Carbon... View Details

Keywords: Sean Silverthorne

07 Oct 2002
Research & Ideas

What Leaders Need to Do To Restore Investor Confidence

concern for a wide range of constituencies—has been pushed aside and has been replaced by a technical definition of what is acceptable. So there's also no question that we need to strengthen the internal systems that guide conduct within... View Details

Keywords: by Harvard Management Update

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information technology and View Details

Keywords: by Martha Lagace; Service; Financial Services

05 Jun 2000
What Do You Think?

What’s Happening to Our Patience?

front of the pump instead of paying in slower, more conventional ways, did 2.7 million people sign up for the program and increase their loyalty to Mobil by one extra visit to the pump per month? The explanation was the saving of one to... View Details

Keywords: by James Heskett

21 Feb 2012
Research & Ideas

Leadership Program for Women Targets Subtle Promotion Biases

For the last quarter century, many fought hard to overcome gender discrimination in the workplace by raising awareness, strengthening antidiscrimination policies, and encouraging more women to enter the corporate world. At first blush, that work appeared to View Details

Keywords: by Maggie Starvish

01 Feb 2008
What Do You Think?

How Sustainable Is Sustainability in a For-Profit Organization?

Supply Chain Management Moving Toward New Theory" has crossed my desk. I receive these occasionally with a request for my blind (authors unknown to me) review for a juried academic journal with the equally unfortunate title View Details

Keywords: by Jim Heskett

07 Apr 2008
Research & Ideas

The Debate over Taxing Foreign Profits

Kerry blasted "Benedict Arnold CEOs" for using tax advantages to do exactly that. We asked Harvard Business School professor Mihir Desai, an expert on international and corporate finance, to guide us through the complicated U.S.... View Details

Keywords: by Sean Silverthorne

08 Jun 2010
First Look

First Look: June 8

empirical lacuna, we have developed a research program to measure the internal organization of firms—including their decentralization decisions—across a large range of industries and countries. Enamored with Scale: Scaling with Limited... View Details

Keywords: Martha Lagace

10 Jun 2002
Research & Ideas

Reinventing the Industrial Giant

for auto parts online. Finally, the company is moving its internal processes, such as billing and inventory, online. GM estimates that each of these four undertakings will save an extraordinary amount of money and enable the company to... View Details

Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing

01 Feb 2000
Research & Ideas

Keeping Track: Performance Measurement, Control & Strategy

companies typically respond by putting in all sorts of controls. But if they go overboard in that direction, their businesses can become too internally focused and lose the growth engine. The ultimate challenge for managers is to maintain... View Details

Keywords: Re: Robert Simons

24 Mar 2002
Lessons from the Classroom

Case Study: A Lesson in Private Venture Financing

growth. Being listed on the stock exchange does mark a company's value but in this case it was a low mark.— Walter Kuemmerle Kuemmerle fired questions at conference participants on Gray's available options. Should they go public? Doing so might allow them to View Details

Keywords: by Julia Hanna

29 Jun 2017
Research & Ideas

Why Uber Is Worth Saving and How To Do It

internal culture. It becomes every person for himself,” says Kanter. Kanter says it was certainly time for Kalanick to go—and she’s hoping the company’s brash way of doing business falls away with him. She believes Uber is suffering from... View Details

Keywords: by Dina Gerdeman; Transportation

20 Sep 2004
Research & Ideas

How Consumers Value Global Brands

forgiven Shell for what they [did] with that oil rig." An Australian argued: "McDonald's pays back locally, but it is their duty. They are making so much money, they should be giving back." The playing field isn't level;... View Details

Keywords: by Douglas B. Holt, John A. Quelch & Earl L. Taylor

04 Dec 2012
First Look

First Look: December 4

challenge of productively synchronizing "internal" with "external" negotiations, with a special focus on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in... View Details

Keywords: Carmen Nobel

09 Mar 2010
First Look

First Look: March 9

re-occurring phenomenon of sovereign default has prompted an enormous theoretical and empirical literature. Most of this research has focused on why countries ever chose to pay their debts (or why private creditors ever expected... View Details

Keywords: Martha Lagace

26 Jul 2010
Research & Ideas

Yes, You Can Raise Prices in a Downturn

As economic turmoil continues, many companies are reconsidering their strategies with an eye toward going lean and slashing prices. And that might work for a few companies—but very few. Instead, companies should compete "on the basis of initiatives for which their... View Details

Keywords: by Sean Silverthorne; Retail; Consumer Products

12 Apr 2016
First Look

April 12, 2016

views matter. And it can turn departing employees into corporate ambassadors for years to come. Unfortunately, too few leaders pay attention to this tool; their programs fail to either improve retention or produce useful information. The... View Details