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- All HBS Web (913)
- Faculty Publications (207)
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- 2010
- Working Paper
Performance Tradeoffs in Team Knowledge Sourcing
By: Bradley R. Staats, Melissa Valentine and Amy C. Edmondson
This research examines how teams organize knowledge sourcing (obtaining access to others' knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such... View Details
Keywords: Information Management; Knowledge Sharing; Knowledge Use and Leverage; Performance Efficiency; Performance Productivity; Quality; Groups and Teams; Information Technology Industry; India
Staats, Bradley R., Melissa Valentine, and Amy C. Edmondson. "Performance Tradeoffs in Team Knowledge Sourcing." Harvard Business School Working Paper, No. 11-031, September 2010. (Revised December 2010, May 2011, and October 2011.)
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
Manufacturing and information technology these days go together like bread and butter. But it wasn't always so. As Professor David Upton pointed out in a Global Alumni Conference panel titled "E-Commerce and the New Operations,"... View Details
Keywords: by Jim Aisner
- October 2016
- Article
Technical Debt and System Architecture: The Impact of Coupling on Defect-related Activity
By: Alan MacCormack and Daniel J. Sturtevant
Technical debt is created when design decisions that are expedient in the short-term increase the costs of maintaining and adapting this system in future. An important component of technical debt relates to decisions about system architecture. As systems grow and... View Details
Keywords: Information Infrastructure; Performance Efficiency; Applications and Software; Infrastructure
MacCormack, Alan, and Daniel J. Sturtevant. "Technical Debt and System Architecture: The Impact of Coupling on Defect-related Activity." Journal of Systems and Software 120 (October 2016): 170–182. (Received 31 May 2015. Revised 28 May 2016. Accepted 4 June 2016.)
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
costs, and enabled businesses to form mutually beneficial alliances.Once two or more companies agree to do business with each other on activities beyond simple procurement, they again face a challenge in executing many joint processes as View Details
Keywords: by Andrew McAfee
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
the vendor of outsourced services can improve the efficiency and perhaps the quality of services delivered—particularly in health care, where outsourcing is on the rise. In research recently published in the journal Organization Science,... View Details
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
back its own startup. If Wingspanbank takes off — and the jury is still out — Bank One can apply what it has learned to BankOne.com. If it fails, Bank One has not jeopardized its primary customers or its name. Operational Efficiency With... View Details
Keywords: by Susan Young
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
information about benefit programs probably warrant less protection. The next step is to review the people, processes, and technologies that support those assets, including external suppliers and partners. When you're done with that,... View Details
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
Even as citizens generate more data than ever before, most cities haven’t taken full advantage of that information flow to improve services and become more efficient. “Historically, cities have been moving in analog, trying to measure... View Details
- 03 Apr 2009
- What Do You Think?
How Much Obsolescence Can Business and Society Absorb?
absorb as much communications technology as the culture, training, and mentality of the individuals working in the organization will allow the organization should only absorb as much communications technology as is required to efficiently... View Details
- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
as the economy shifted from a mainly rural, agrarian model, to a city focused, factory based one We are witnessing the same happening now as we shift to the post information era. Not clear if enough new jobs will be created to replace the... View Details
Keywords: by James Heskett
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
Your patient health care data is most likely scattered throughout the medical universe, in everything from notes scribbled by various doctors to test results resting in far-flung computer systems. So when medical professionals need to pull that View Details
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
impossible feat, claimed by a growing number of companies, is achieved by calculating the greenhouse-gas emissions of the organization's operations, investing in energy efficiency and other methods to reduce those emissions, and... View Details
- 01 Nov 2024
- In Practice
Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times
From tech to media to management consulting firms, layoffs are back. Downsizing during a healthy economy can help lay the foundation for efficient growth or make space for new roles that harness newer technology, such as artificial... View Details
- December 1999 (Revised April 2002)
- Case
International Business Machines Corporation (A)
By: David F. Hawkins
Perform financial ratio analysis to identify changes in IBM's business mix and profitability. Teaching purpose: Ratio analysis. View Details
Keywords: Information Infrastructure; Capital Structure; Performance Efficiency; Business Earnings; Business Model; Private Sector; Commercialization; Computer Industry; Accounting Industry
Hawkins, David F. "International Business Machines Corporation (A)." Harvard Business School Case 100-032, December 1999. (Revised April 2002.)
- 25 Sep 2000
- Research & Ideas
More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry
1960, electronic data processing as well as information storage and retrieval had made a lasting impression in both the private and the public sectors, and discoveries and improvements in areas such as circuit design and solid-state... View Details
- November 2018
- Case
Komatsu Komtrax: Asset Tracking Meets Demand Forecasting
By: Willy Shih, Paul Hong and YoungWon Park
Komatsu's Komtrax system started as a way of remotely monitoring and tracking equipment for the purpose of improving operational efficiency. This case follows its evolution towards other uses including demand forecasting for its sales, marketing, and production... View Details
Keywords: Big Data; Manufacturing; Manufacturing Industry; Data Strategy; Internet Of Things; Construction; Production; Analytics and Data Science; Strategy; Performance Efficiency; Forecasting and Prediction; Industrial Products Industry; Construction Industry; Japan
Shih, Willy, Paul Hong, and YoungWon Park. "Komatsu Komtrax: Asset Tracking Meets Demand Forecasting." Harvard Business School Case 619-022, November 2018.
- 05 Nov 2024
- Research & Ideas
AI Can Help Leaders Communicate, But Can't Make Employees Listen
efficient by automating busy leaders’ routine tasks—such as the electronic communication that takes 24 percent of a CEO’s time, studies show. In theory, this would allow the executive to devote more time to strategic planning, for... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
increased benefits and efficiency for their customers. While institutions that spent more on information technology also demonstrated shorter times when customers were kept "on hold", the study... View Details
- 08 Sep 2003
- Research & Ideas
A Bold Proposal for Investment Reform
critical look at companies' financial statements. Stock exchanges could fund the cost of audits through a modest transactions charge. Q: In your article you argue that the availability of high quality information is crucial to an View Details
- 25 Oct 2011
- First Look
First Look: October 25
Authors:Steenburgh, Thomas J., and Das Narayandas Publication:Chap. 9 in Legends in Marketing: Philip Kotler, 114-122. Sage, forthcoming An abstract is unavailable at this time. Publisher's Link: http://www.uk.sagepub.com/books/Book235569 Working PapersFairness,... View Details
Keywords: Sean Silverthorne