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  • All HBS Web  (2,175)
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  • All HBS Web  (2,175)
    • People  (10)
    • News  (657)
    • Research  (1,047)
    • Events  (9)
    • Multimedia  (3)
  • Faculty Publications  (142)
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  • 01 Nov 2017
  • What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

would then benchmark the company against those “which have truly acted in accordance with their vision and values over 10+ years to get ideas for what might work at Wells Fargo.” As if that were not enough, he then proposed a question... View Details
Keywords: by James Heskett; Banking
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

(Oakland, CA:  Berrett-Koehler Publishers, Inc., 2015), especially Chapter 4. Jodi Kantor and David Streitfeld, Inside Amazon: Wrestling Big Ideas in a Bruising Workplace, The New York Times, August 16, 2015, pp. A1 and A20-22.          ... View Details
Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion
  • 21 Apr 2023
  • Research & Ideas

The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?

and Andrey Simonov, associate professor at Columbia Business School, analyzes the loot box business using data from millions of players. Loot boxes generate $15 billion a year revenue for gaming companies. But 90 percent of that money... View Details
Keywords: by Scott Van Voorhis; Video Game; Media & Broadcasting
  • 18 Mar 2024
  • Research & Ideas

When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View

Common wisdom holds that oil and gas companies, electric utilities, and other industries known for their large carbon emissions generally oppose clean energy policies. Now, a study of corporate advocacy spanning 30 years reveals that many companies are more flexible... View Details
Keywords: by Desmond Dodd; Energy; Utilities
  • 06 Jun 2011
  • Research & Ideas

Why Leaders Lose Their Way

politicians, and the general public frequently characterize these leaders as bad people, even calling them evil. Simplistic notions of good and bad only cloud our understanding of why good leaders lose their way, and how this could happen... View Details
Keywords: by Bill George
  • 22 Mar 2024
  • Research & Ideas

Open Source Software: The $9 Trillion Resource Companies Take for Granted

Like: The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections How to Get Companies to Make Investments That Benefit Everyone How to Make AI 'Forget' All the Private Data It Shouldn't Have Feedback or ideas to... View Details
Keywords: by Rachel Layne; Computer; Information Technology; Technology
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

employers’ past transgressions. Generational factors and burnout Leaders must realize that their workers are their greatest assets in their quest to achieve institutional goals. Instead of paying lip service to caring for employees or... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • 25 Jan 2021
  • Book

In a Nutshell, Why American Capitalism Succeeded

many US firms in the 20th century and was then exported to corporations in other countries. Its owners helped form General Motors and placed Alfred Sloan at the helm of that firm—which for many years was the nation’s largest enterprise.... View Details
Keywords: by Sean Silverthorne; Manufacturing
  • 01 Jun 2023
  • HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

lives and make people choose a completely different path.” Yet incarcerated people typically have low levels of education. About 40 percent lack high school diplomas, more than twice the general population—and the cost of college feels... View Details
Keywords: by Dina Gerdeman; Apparel & Accessories
  • 18 Apr 2023
  • Research & Ideas

The Best Person to Lead Your Company Doesn't Work There—Yet

companies in the S&P 400 Index. Some 70 percent of the PE-backed firms hired new CEOs when they were acquired, and about two-thirds of those new CEOs were outsiders to the company (though many had general industry expertise). Unlike... View Details
Keywords: by Rachel Layne; Financial Services
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 06 Oct 2008
  • Research & Ideas

Updating a Classic: Writing a Great Business Plan

lamebrained the idea. Also, we have difficult factor markets like energy, but that simply means that there are great opportunities for people with ideas for alternative energy. Were I rewriting the article today, I might emphasize the... View Details
Keywords: by Sean Silverthorne
  • 24 Jan 2023
  • Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

these suggestions for leaders: Conduct a “passion audit.” Managers should be aware that the problem of dueling passion understandings can arise, especially for leaders blinded by the corporate mission. They should actively generate... View Details
Keywords: by Sean Silverthorne
  • 04 Mar 2024
  • Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

organization made a change, the same phenomenon that perpetuated the hiring of white men also applied to keeping women and people of color in power. “Once demographic change has happened, it’s much stickier than people might expect,” Chang says. Diversity in... View Details
Keywords: by Michael Blanding
  • 30 Nov 2009
  • Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

At the dawn of the digital music era, record labels went along with a pricing scheme devised by Apple that they are still paying for today. The idea to "unbundle" albums into separate tracks sold for 99 cents each suddenly... View Details
Keywords: by Sean Silverthorne; Music
  • 20 Jul 2009
  • Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

Thanks to technology and instant global communication, it has never been easier for companies to seek solutions to problems or find new ideas from sources outside their own corporate walls. But the art of managing these external... View Details
Keywords: by Sean Silverthorne; Technology
  • 29 Jul 2002
  • Research & Ideas

Time Pressure and Creativity: Why Time is Not on Your Side

our preliminary findings to the team and helped them think through how to use the results to improve their work. After studying four or five teams in a given company, we also met with the management team of the organization to share our View Details
Keywords: by Sean Silverthorne; Education; Fine Arts
  • 07 Jul 2010
  • First Look

First Look: July 7

Gardner Abstract Hierarchies are pervasive in groups, generally providing clear guidelines for the dominance and deference behaviors that members are expected to show based on their relative ranks. But what happens when team members... View Details
Keywords: Martha Lagace
  • 27 Oct 2008
  • Lessons from the Classroom

Achieving Excellence in Nonprofits

of the same form that are not social-mission-driven. Q: What are some of the critical issues facing nonprofit boards and their leaders today? A: The biggest challenge is keeping focused on key goals; developing a strategy for accomplishing them; and View Details
Keywords: by Sean Silverthorne
  • 22 Nov 2010
  • Research & Ideas

Seven Strategy Questions: A Simple Approach for Better Execution

the desired direction of the business. Strategic boundaries can also protect you from the types of errant actions that destroyed Enron and brought financial service firms such as Fannie Mae and Lehman Brothers to their knees. 5. How Are You View Details
Keywords: by Robert Simons
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