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  • January 2024
  • Background Note

Evaluating Innovations in the Organization of Primary Care: What Type of Innovation Is It and How Well Does It Align with the Six Factors?

By: Regina E. Herzlinger and James Wallace
How can we evaluate if innovative health care ventures can do good—benefit society—and do well—become financially viable? This question is the topic of the first module in the Innovating in Health Care course book.

This note and "Health Stop (A): What Type... View Details
Keywords: Business Model; Health Care and Treatment; Collaborative Innovation and Invention; Mission and Purpose; Alignment; Health Industry
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Herzlinger, Regina E., and James Wallace. "Evaluating Innovations in the Organization of Primary Care: What Type of Innovation Is It and How Well Does It Align with the Six Factors?" Harvard Business School Background Note 324-037, January 2024.
  • July 2021
  • Article

The Effect of Price on Firm Reputation

By: Michael Luca and Oren Reshef
While a business's reputation can affect its pricing, prices can also affect its reputation. To explore the effect of prices on reputation, we investigate daily data on menu prices and online ratings from a large rating and ordering platform. We find that a price... View Details
Keywords: Pricing; Reputation Systems; IT Policy And Management; Economics Of Digital Platforms; Business Ventures; Reputation; Price; Consumer Behavior; Analysis
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Luca, Michael, and Oren Reshef. "The Effect of Price on Firm Reputation." Management Science 67, no. 7 (July 2021): 4408–4419.
  • October 2015 (Revised July 2017)
  • Case

OMV Petrom: Investment as Partnership—When It Takes Three to Tango

By: Dante Roscini, Emer Maloney and Daniela Beyersdorfer
Petrom was privatized by the Romanian state in 2004 and acquired by Austrian oil company OMV, with the state retaining a 20.6% stake in the company. The situation was particularly challenging for the foreign investor since the sector in which the company operated was... View Details
Keywords: Partners and Partnerships; Privatization; Acquisition; Foreign Direct Investment; Cross-Cultural and Cross-Border Issues; Business and Government Relations; Energy Industry; Austria; Romania
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Roscini, Dante, Emer Maloney, and Daniela Beyersdorfer. "OMV Petrom: Investment as Partnership—When It Takes Three to Tango." Harvard Business School Case 716-035, October 2015. (Revised July 2017.)
  • August 17, 2020
  • Guest Column

The Case for Stakeholder Dividends: Why It’s Time for the Financial Sector to Put Its Money Where Its Mouth Is

By: Peter Tufano and Timothy Flacke
Keywords: Disruption; Financial Crisis; Financial Services Industry
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Tufano, Peter, and Timothy Flacke. "The Case for Stakeholder Dividends: Why It’s Time for the Financial Sector to Put Its Money Where Its Mouth Is." Nextbillion.net (August 17, 2020).
  • 14 Sep 2016
  • Research & Ideas

Web Surfers Have a Schedule and Stick to It

access the internet. With such expanding amounts of appealing content, it seemed feasible to Boik, Greenstein, and Prince that people would have visited more sites during that period, and spent more time on them as well. But that’s not... View Details
Keywords: by Julia Hanna; Retail; Web Services
  • January 2021
  • Article

Sales Hiring Is Hard to Do (Don't Make It Harder)

By: Frank V. Cespedes
In the aggregate, hiring in sales is more expensive than many companies’ cap-ex decisions. But it rarely gets the same attention and companies fail to deal with challenges inherent in sales hiring. Unlike many other business functions, there is no easily identified... View Details
Keywords: Salesforce Management; Selection and Staffing; Human Resources
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Cespedes, Frank V. "Sales Hiring Is Hard to Do (Don't Make It Harder)." Top Sales Magazine (January 2021), 38–39.
  • 2014
  • Article

Paying It Forward: Generalized Reciprocity and the Limits of Generosity

By: Kurt Gray, Adrian F. Ward and Michael I. Norton
When people are the victims of greed or recipients of generosity, their first impulse is often to pay back that behavior in kind. What happens when people cannot reciprocate, but instead have the chance to be cruel or kind to someone entirely different—to pay it... View Details
Keywords: Moral Sensibility; Behavior; Situation or Environment; Attitudes
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Gray, Kurt, Adrian F. Ward, and Michael I. Norton. "Paying It Forward: Generalized Reciprocity and the Limits of Generosity." Journal of Experimental Psychology: General 143, no. 1 (February 2014): 247–254.
  • August 2021 (Revised September 2022)
  • Case

Patch Technology: Making It Easy to Do the Right Thing

By: Tomomichi Amano, Robert J. Dolan and Carol Zhang
In 2021, the growing threat of climate change pushed companies around the world to understand that significant behavioral change was necessary. While many recognized that decreasing emissions was critical, more sophisticated players such as Microsoft began to recognize... View Details
Keywords: Environmental Management; Marketing; Digital Platforms; Climate Change
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Amano, Tomomichi, Robert J. Dolan, and Carol Zhang. "Patch Technology: Making It Easy to Do the Right Thing." Harvard Business School Case 522-037, August 2021. (Revised September 2022.)
  • 2004
  • Book

Innovation and Its Discontents: How Our Broken Patent System Is Endangering Innovation and Progress, and What To Do About It

By: Adam Jaffe and Josh Lerner
Keywords: Innovation and Invention; Patents; System
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Jaffe, Adam, and Josh Lerner. Innovation and Its Discontents: How Our Broken Patent System Is Endangering Innovation and Progress, and What To Do About It. Princeton, NJ: Princeton University Press, 2004.
  • June 21, 2017
  • Article

Uber Can't Be Fixed—It's Time for Regulators to Shut It Down

By: Benjamin G. Edelman
I argue that Uber's intentional malfeasance is its comparative advantage. But having grown through intentional illegality, Uber should face strict enforcement of applicable preexisting laws—penalties that would probably bankrupt the company. View Details
Keywords: Lawfulness; Laws and Statutes; Legal Liability; Law; Transportation; Transportation Industry; Information Technology Industry
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Edelman, Benjamin G. "Uber Can't Be Fixed—It's Time for Regulators to Shut It Down." Harvard Business Review (website) (June 21, 2017). (Translations: Japanese, Russian.)
  • January 2024
  • Technical Note

The ICARUS Principles: What It Takes to Tackle the World

By: Debora L. Spar and Julia M. Comeau
Over the course of the 20th century, most of the world’s major multinational corporations framed their mission around Milton Friedman’s famous mantra: that the sole purpose of the firm is to maximize its shareholders’ profits. Recently, however, growing numbers of... View Details
Keywords: Purpose; Mission; Social Business; Corporate Social Responsibility and Impact; Mission and Purpose; Social Enterprise; For-Profit Firms
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Spar, Debora L., and Julia M. Comeau. "The ICARUS Principles: What It Takes to Tackle the World." Harvard Business School Technical Note 324-055, January 2024.
  • 16 Nov 2021
  • Cold Call Podcast

Can Mass General Brigham Diversify Its Community of Innovators?

Keywords: Re: Katherine B. Coffman; Health
  • Article

Forward Discount Bias: Is It an Exchange Risk Premium?

By: K. A. Froot and J. Frankel
Keywords: Currencies; Exchange Rates; International Macroeconomics; Monetary Policy; Currency Controls; Fixed Exchange Rates; Floating Exchange Rates; Currency Bands; Currency Zones; Currency Areas; Rational Expectations; Asset Pricing
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Froot, K. A., and J. Frankel. "Forward Discount Bias: Is It an Exchange Risk Premium?" Quarterly Journal of Economics 104, no. 1 (February 1989): 139–161. (Revision of "Findings of Forward Discount Bias Interpreted in Light of Exchange Rate Survey Data," NBER Working Paper No. 1963 and Sloan Working Paper No. 1906-87, August 1987. Reprinted in Advances in Behavioral Finance, edited by Richard Thaler. New York: Russell Sage Foundation, 1993: 359-382 and in Speculation and Financial Markets, edited by M. Taylor and L. Gallagher. Cheltenham: Edward Elgar Publishing, 2001.)
  • 1 Feb 1994
  • Conference Presentation

Creativity: What Is It? Where Does It Come From?

By: Teresa M. Amabile
Keywords: Creativity
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Amabile, Teresa M. "Creativity: What Is It? Where Does It Come From?" Paper presented at the Symposium on Perspectives on Creativity in Marketing Theory and Practice, American Marketing Association, St. Petersburg, FL, February 1, 1994.
  • February 2025
  • Case

Dreaming Big: Calm Considers Spinning Off Its Sleep Experience

By: Sara McKinley Torti
Citation
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Torti, Sara McKinley. "Dreaming Big: Calm Considers Spinning Off Its Sleep Experience." Harvard Business School Case 825-122, February 2025.
  • 1993
  • Chapter

The Role of IT Networking in Sustaining Competitive Advantage

By: S. P. Bradley
Keywords: Information Technology; Information Infrastructure; Competitive Advantage
Citation
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Bradley, S. P. "The Role of IT Networking in Sustaining Competitive Advantage." In Globalization, Technology, and Competition: The Fusion of Computers and Telecommunications in the 1990s, edited by S. P. Bradley, J. A. Hausman, and R. L. Nolan. Boston: Harvard Business School Press, 1993, Korean ed.
  • September 2019
  • Supplement

Measuring the Impact of GGO and its Regional Teams

By: Ranjay Gulati
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Gulati, Ranjay. "Measuring the Impact of GGO and its Regional Teams." Harvard Business School Multimedia/Video Supplement 420-707, September 2019.
  • April 2017
  • Article

How Sales Can Wield Its Most Effective Weapon: Pricing

By: Frank V. Cespedes
This article discusses certain core ways that sales people can use, but sometimes abuse, pricing authority and the implications for effective sales management. View Details
Keywords: Sales; Price; Salesforce Management
Citation
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Cespedes, Frank V. "How Sales Can Wield Its Most Effective Weapon: Pricing." Quotable (April 2017).
  • May 11, 2015
  • Article

What It Will Take to Fix America's Crumbling Infrastructure

By: Rosabeth Moss Kanter
Citation
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Kanter, Rosabeth Moss. "What It Will Take to Fix America's Crumbling Infrastructure." Harvard Business Review (website) (May 11, 2015).
  • January 2010 (Revised November 2012)
  • Teaching Note

Genzyme's CSR Dilemma: How to Play its HAND (TN)

By: Christopher A. Bartlett
Teaching Note for [910407]. View Details
Keywords: Programs; Intellectual Property; Corporate Social Responsibility and Impact; Partners and Partnerships; Multinational Firms and Management; Competitive Strategy; Markets; Biotechnology Industry
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Bartlett, Christopher A. "Genzyme's CSR Dilemma: How to Play its HAND (TN)." Harvard Business School Teaching Note 910-414, January 2010. (Revised November 2012.)
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