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Show Results For
- All HBS Web
(636)
- News (188)
- Research (384)
- Events (1)
- Multimedia (1)
- Faculty Publications (84)
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
as a cash crop, so they tended not to drink it,” says Chijioke Dozie. In Rwanda, Dozie saved the washing station by banding it together with two others, generating the volume necessary to justify further investment. But the new scale only... View Details
- 01 Oct 1996
- News
Uhlmann Award Winners Focus on French Retailer
suburb with thousands of high-quality, low-cost items under one roof. A new term -- hypermarché -- was coined to describe this phenomenon. French consumers were lured away from their traditional patronage of small, locally owned stores to... View Details
- 25 Oct 2016
- First Look
October 25, 2016
less desirable merchandise through outlet stores to prevent cannibalization of regular store revenues by means of exploiting the positive correlation between consumers' travel... View Details
Keywords: Sean Silverthorne
- 01 Mar 2014
- News
Cutting Edge
took over the family company in 1867, William and Andrew, the firm's bearded, fraternal namesakes, were familiar faces to generations of sniffling, wheezing Americans. But in recent decades, due to a series of indifferent owners and some... View Details
- 01 Jun 2009
- News
Martin V. Marshall Remembered
Professor of Business Administration, joined the HBS faculty in 1949. He produced some 200 cases and teaching notes as well as several books, including Automatic Merchandising and Advertising Management. Although he taught in almost every... View Details
- 13 May 2013
- Blog Post
Final presentations and final farewells
answer the question: How does Sephora really win the love and wallets of women of color and of Millennials and Gen Z girls? Collectively, we interviewed dozens of people at Sephora, across all functions from operations and logistics to PR, from View Details
- 01 Jun 2013
- News
Brick by Brick
Case Study Illustration by Corbis/Matthias Kulka Sometimes, a company's history contains more drama than a Russian novel. A recent case, "LEGO," explores how the toy maker grew to global dominance from humble beginnings, the mistakes that led it near bankruptcy, and... View Details
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
expensive merchandise with a limited wear life. PriceGrabber is a decoupler, too. Traditional consumer electronic retail stores depend on customers to come to their showrooms and tire-kick TVs and sound... View Details
Keywords: by Michael Blanding
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
with a relentless focus on process and product improvement." Employee Investment Is Critical For Mercadona, investment in employees is part and parcel of process and product improvement. In 2008, the chain invested four weeks of training time and 5,000 for each... View Details
- Web
Using Cloud Storage & Services at HBS | Information Technology
an email address. It is not possible for you to protect a generic link from being shared further. This means anyone who obtains that link can anonymously view and edit your files. It is not appropriate to View Details
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
source of competitive advantage. Field's brand was built on the appealing, elegant, retail experience or encounter in a department store defined by quality goods that have Field's name on them.—Nancy F. Koehn How did he do that? He did it... View Details
Keywords: by Martha Lagace
- 02 Jan 2018
- News
Reconsidering Retirement
store in New Jersey; the son accompanied him on buying trips to New York and watched him negotiate for the best merchandise and price. He had even launched his own successful business before arriving at HBS:... View Details
- 01 Oct 1998
- News
Supplying Demand
company's leader is justifiably proud: twelve years ago, he was minding one store - located just down Soldiers Field Road from HBS. Today, he oversees an empire of almost one thousand stores - not bad for... View Details
Keywords: Paul Michelman
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
you by stores, researchers, and credit agencies belongs to those companies, not to you. They in turn resell that information to others. So if our personal information is such an asset, shouldn't we benefit from our asset as well? Why shouldn't intelligent consumers... View Details
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
Underhill. "If I go to a Web site that's hard to read because it's got funky type face, and I can't get service when I call, well, that's a problem." And many stores post signs with print far too small for many of their... View Details
Debra J. S. Fields
Capitalizing on the trend of upscale home baked goods, Fields began the company with one store in California in 1977 and, by 1984, had expanded to 160 stores in the United States and four international... View Details
Keywords: Food & Tobacco
Robert E. Wood
Wood joined the retail business as a general manager at Montgomery Ward and Company, where he advocated the building of retail stores to capitalize on the growing importance of the automobile. After... View Details
Keywords: Retail
- Profile
Hiroshi Mikitani
hyper-efficient supermarket with standardized offerings,” Rakuten is more like a bazaar “where the owners of many small shops curate the merchandise and interact personally with customers.” Starting out, Rakuten charged... View Details
- 30 Mar 2003
- Research & Ideas
How Your Employees and Customers Drive a New Value Profit Chain
super-large organizations can maintain a sense of "family." In Wal-Mart's case, it involves such things as clear channels of communications, particularly electronic but also involving frequent store visits by senior executives... View Details
Keywords: by Manda Mahoney
- 01 Jun 2007
- News
KPMG for Mayor!
villages, store owners paint Coca-Cola signs on the sides of their tin shacks. These signs are not sanctioned or paid for by the company. They are seen by locals as a sign of credibility. Companies and nonprofits have stronger incentives... View Details