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Show Results For
- All HBS Web
(1,121)
- People (8)
- News (246)
- Research (452)
- Events (6)
- Multimedia (15)
- Faculty Publications (245)
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- April 2021
- Supplement
Buy Online, Pickup in Store: CEO Supplement
By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein
In April 2019, Sylvarella CEO Sylvia Coparella must assess the impact of the company’s Buy Online, Pickup in Store (BOPS) program on her company’s overall sales. To do so, she must review analyses of both e-commerce and brick-and-mortar sales data and compare the... View Details
Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada
Moreno, Antonio, Santiago Gallino, and Amy Klopfenstein. "Buy Online, Pickup in Store: CEO Supplement." Harvard Business School Supplement 621-104, April 2021.
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
Associates. A social responsibility strategy should fulfill two goals: create a positive social impact, and enhance the company's brand, reputation, employee morale, and/or its bottom line, Rangan says. "But it does not have to be totally... View Details
Keywords: by Dina Gerdeman
- 20 Jun 2011
- Lessons from the Classroom
Fame, Faith, and Social Activism: Business Lessons from Bono
an ongoing basis." The mission of the CEO should align with the organization's performance. The band's mission is to make fulfilling music that comes from the four members' heads, hearts, and souls, and that connects to many audiences.... View Details
- 10 Dec 2007
- HBS Case
One Laptop per Child
course, OLPC aspires to many more commitments to fulfill its vision of "one laptop per child." Herein, marketers find much food for thought. According to Quelch, a professor of marketing, the laptop's creation and diffusion are... View Details
- 14 May 2012
- Research & Ideas
Breaking the Smartphone Addiction
professionals tend to amplify—through their own actions and interactions—the inevitable pressures of their jobs, making their own and their colleagues' lives more intense, more overwhelming, more demanding, and less fulfilling than they... View Details
Keywords: by Leslie A. Perlow
- 09 Jul 2001
- Research & Ideas
Does Misery Love Companies? How Social Performance Pays Off
shareholder wealth maximization when fulfilling their fiduciary duty (Orts, 1992), the Delaware Court endorsed this same idea in 1989 when it allowed Time's management to reject a lucrative tender offer from Paramount Communications to... View Details
Keywords: by Joshua D. Margolis & James P. Walsh
- January 2019 (Revised July 2019)
- Case
New Balance: Managing Orders and Working Conditions
By: Michael W. Toffel, Eileen McNeely and Matthew Preble
New Balance Athletics, Inc., a major U.S.-based athletic footwear and apparel brand, sources most of its footwear products from independent suppliers whose factories are located in China, Indonesia, and Vietnam. Monica Gorman, vice president of responsible leadership... View Details
Keywords: Footwear; Athletic Footwear; Manufacturing; CSR; Sustainability; Quality Management; Supply Chains; Operations; Management; Production; Working Conditions; Corporate Social Responsibility and Impact; Labor and Management Relations; Supply Chain Management; Supply Chain; Order Taking and Fulfillment; Apparel and Accessories Industry; Consumer Products Industry
Toffel, Michael W., Eileen McNeely, and Matthew Preble. "New Balance: Managing Orders and Working Conditions." Harvard Business School Case 619-002, January 2019. (Revised July 2019.)
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
channel institutions. As a result, channel managers can evolve and change their fulfillment of customer needs without having to change channel structure all at once. Of course, the institutions have to be trained, coached, compensated,... View Details
Keywords: by Sean Silverthorne
- 10 Feb 2003
- Research & Ideas
Women at Work
differently, she said. "I would have worked part-time right from the beginning." Her advice for women contemplating supporting a family and a having a fulfilling career? "Don't spend too much time away from work."... View Details
Keywords: by Wendy Guild
- 09 Dec 2008
- First Look
First Look: December 9, 2008
operate according to a business model that can be broken down into four elements: a customer value proposition that fulfills an important job for the customer in a better way than anything competitors offer; a profit formula that lays out... View Details
Keywords: Martha Lagace
- April 2008
- Supplement
Ti-Tech (B)
By: Benson P. Shapiro and John T. Gourville
This case concerns the selection and scheduling of orders by a small industrial titanium fabricator that recently has been plagued by poor deliveries and a lack of capacity. At the time of the case, Ti-Tech must decide which of four orders to accept, with capacity... View Details
Keywords: Decisions; Order Taking and Fulfillment; Production; Performance Capacity; Marketing Strategy; Bids and Bidding; Manufacturing Industry; Industrial Products Industry; United States
Shapiro, Benson P., and John T. Gourville. "Ti-Tech (B)." Harvard Business School Supplement 508-096, April 2008.
- 30 Apr 2013
- First Look
First Look: April 30
Publications 2006 Harvard Business Review Press What You're Really Meant to Do: A Road Map for Reaching Your Unique Potential By: Kaplan, Robert Steven Abstract—How do you create your own definition of success-and reach your unique potential? Building a View Details
Keywords: Sean Silverthorne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
Case 818-079 Chewy.com (A) In late 2013, Ryan Cohen, cofounder and CEO of online pet products retailer Chewy.com, faces a “bet the company decision”—whether to stay with a third-party logistics provider (3PL) for all of its e-commerce View Details
Keywords: Dina Gerdeman
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
campaigns drew two distinct groups of candidates. While the career advancement campaign attracted a group that had more qualifications and was more technically knowledgeable, the community-focused candidates were deemed more reliable—more likely to View Details
Keywords: by Carmen Nobel
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
none waits 5. Order selection and prioritization some waits 6. Scheduling none accepts delivery 7. Fulfillment none pays 8. Billing none negotiates Returns and claims some complains Postsales service none View Details
Keywords: by Sarah Jane Johnston
- 13 May 2002
- Op-Ed
A Cure for Enron-Style Audit Failures
board's vehicle to monitor financial reporting. However, neither the audit committee nor the board is a guarantor and neither has an obligation to ensure perfect accounting or disclosure. They must use reasonable efforts to ensure management and auditors View Details
- October 2011 (Revised September 2014)
- Case
Moda Operandi: A New Style of Fashion Retail
By: Mukti Khaire
Moda Operandi is a startup in the fashion industry. The firm organizes online trunk shows of designers' collections, allowing its members to directly order clothes from the collections shown in Fashion Weeks all over the world. Moda Operandi conveys the preorders to... View Details
Keywords: Business Startups; Entrepreneurship; Order Taking and Fulfillment; Distribution Channels; Internet and the Web; Design; Fashion Industry; Retail Industry
Khaire, Mukti. "Moda Operandi: A New Style of Fashion Retail." Harvard Business School Case 812-040, October 2011. (Revised September 2014.)
- January 2025
- Case
Driving Efficiency and Sustainability at P&G China
By: Feng Zhu, Philip Kuai and Billy Chan
P&G China’s business had reached new heights thanks to the explosive growth of e-commerce in the country, but the rapidly increasing volume of shipments to customers had created operational and environmental challenges in terms of packaging waste, shipping damage, and... View Details
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
associate knowledge with editorials, professional and customer reviews, and ratings systems. Expanding fulfillment networks get products to customers in increasingly shorter time windows, defeating any convenience advantage that category... View Details
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
find that entrepreneurial leadership is key. To attract people to work with you, it is important to demonstrate that you are taking steps to address the crisis. At the same time, they must inspire people to find innovative ways to solve compelling problems that enable... View Details
Keywords: by Danielle Kost