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- All HBS Web (827)
- Faculty Publications (37)
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- 08 Dec 2015
- First Look
December 8, 2015
create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that... View Details
Keywords: Sean Silverthorne
- 02 Oct 2007
- First Look
First Look: October 2, 2007
emerging paradigms governing marketing in this new media environment. It concludes that while meaning-making remains the central purpose of marketing communication, the shift from broadcasting to interaction within digital communities is View Details
Keywords: Martha Lagace
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
on campus. Sean Silverthorne: Let's start with Jobs and his track record at his second tenure at Apple. From what you have seen, what has he tried to do, what's he been successful at, and what has he not been successful at? David Yoffie: Steve was spectacularly View Details
Keywords: by Sean Silverthorne
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
now? Zuboff and Maxmin: A century ago mass consumption was on the rise. People wanted more things. The answer was to produce more goods at an ever-lower cost—mass production. Corporations were organized around a managerial hierarchy... View Details
Keywords: by Martha Lagace
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
important distinction between the two entrepreneurs was that Field created an experience for consumers in his department store, while Heinz made products-processed foods. Of course, there were aspects of 'experience' to Wedgwood's... View Details
Keywords: by Martha Lagace
- 12 Apr 2018
- Op-Ed
Op-Ed: The Trouble with Tariffs
active ingredients for anti-nausea drugs, even the drug inside an EpiPen. There were also more mundane items like milking machine parts and telescopic gunsights for rifles. The careful selection avoided high-profile items like smartphones or shoes, which would have hit... View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications
- 14 Feb 2007
- Op-Ed
Tata-Corus: India’s New Steel Giant
pressure from cut-throat competition in mainland China. Even though TCL was one of the largest Chinese TV manufacturers (even prior to the acquisition of Thomson's assets), commodity TVs and other consumer electronics items were not... View Details
Keywords: by Tarun Khanna
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
power of unions, competition based on lower prices and costs, the failure of governments to take action—inequality appears to have increased over the past three decades in many parts of the world. A strong economic case can be made that View Details
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
in moving out of lower-value into higher-value paths as technologies and markets changed. Before World War II those managers became proficient in monitoring the processes of production and marketing in each of the different paths. After... View Details
- 13 Dec 2004
- Research & Ideas
How Leaders Create Winning Streaks
energy, etc.). 2. Confidence and winning is a cyclical process that feeds off of itself, as does lack of confidence and losing. These cycles involve both internal and external confidence. Internally, a good mood and positive work... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
these systems, you have to be really persistent in asking questions,” Badaracco says. “They may be dumb questions from the viewpoint of whoever is doing the coding or the design, but you’ve got to get answers, and you have to be satisfied with the answers.” Don’t View Details
- 28 Oct 2013
- Research & Ideas
Responsible Leadership in an Unforgiving World
the results of his inquiry in a new book The Good Struggle: Responsible Leadership in an Unforgiving World, which deals head on with the growing management complexities in the new economy. “What's going on now is a return to an earlier... View Details
Keywords: by Michael Blanding
- 11 Dec 2007
- First Look
First Look: December 11, 2007
approach thus runs counter to the idea that globalization is a homogeneity-producing process and the view that society is moving from particularism to universalism. With globalization, not only has the local remained important, but in... View Details
Keywords: Martha Lagace
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
are that retailers will reduce store count and also reduce the size of those locations as online commerce begins to satisfy more and more demand. What is to become of all this retail space? How do consumers go and "kick the tires" of... View Details
- 18 Feb 2014
- First Look
First Look: February 18
To Groupon or Not to Groupon: The Profitability of Deep Discounts By: Edelman, Benjamin, Sonia Jaffe, and Scott Duke Kominers Abstract—We examine the profitability and implications of online discount vouchers, a relatively new marketing tool that offers View Details
Keywords: Sean Silverthorne
- 09 May 2018
- Research & Ideas
A Simple Way for Restaurant Inspectors to Improve Food Safety
helping establishments learn the rules, create good habits, and improve food safety practices. “It can be frustrating when establishments neglect these safety practices, which increases the risk of consumers... View Details
- 06 Apr 2007
- What Do You Think?
Will Market Forces Stop Global Warming?
involvement, and commented on the role of market forces. A number of you expressed the hope that the private sector can provide adequate response to a problem that is either real or increasingly perceived to be so. Commenting that "Heating costs go up, the View Details
- 20 Sep 2012
- Research & Ideas
US Competitiveness at Risk
favoring the US are unambiguously good news. For instance, it has become significantly more expensive to move goods, so if you want to tap America's market, the largest single market in the world by a... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
- 16 Jul 2001
- Research & Ideas
How to Compete Like a Judo Strategist
judo strategists plan two to three years into the future, looking beyond today's pressures and problems to the challenges that lie ahead. Executives at Inktomi, eBay, and Palm all maintain that long-term planning is necessary, even when competing at Internet speed. No... View Details
Keywords: by David B. Yoffie & Mary Kwak