Publications

18 Dec 2006
Lessons from the Classroom

Grooming Next-Generation Leaders

of action rather than say, 'I've been given $50,000, now let me try to do the best I can.'" You have to understand what you're leading, adds Sasser. Expertise in only one area—think John Sculley's unsuccessful jump from Pepsi... View Details

Keywords: by Martha Lagace

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

breaks throughout the day. “Managers should yield to the expertise and knowledge of their subordinates and let them decide the best times and ways for them to work right now,” Neeley says. If the team is working on a project that is... View Details

Keywords: by Dina Gerdeman

19 Sep 2005
Research & Ideas

Rethinking Company Loyalty

both employers and employees to strike a brand-new balance when it comes to loyalty—one that gives organizations the focus and expertise they need to compete and employees the career development opportunities they demand? According to the... View Details

Keywords: by Lauren Keller Johnson

November 1999 (Revised March 2003)
Case

Webvan: Groceries on the Internet

By: John A. Deighton and Kayla Bakshi

What are the prospects for grocery shopping on the Web? This case invites a comparison of seven business models, with particular emphasis on Webvan. Why does the investment community value Webvan at $7.8 billion after less than six months of operating experience, and... View Details

Keywords: Business Model; Experience and Expertise; Investment; Information; Marketing; Distribution Channels; Service Delivery; Cognition and Thinking; Internet and the Web; Retail Industry; Service Industry

13 Sep 2021
Research & Ideas

Science: The Unlikely Frontier for New Business Ideas

scholarly expertise How can companies tap into academic expertise? As a manager, it isn’t always easy to dig into science, Krieger says. Sometimes, the results of studies are difficult to replicate or require additional research to become... View Details

Keywords: by Avery Forman

February 2020
Case

Leading Change in Talent at L'Oréal

By: Lakshmi Ramarajan, Vincent Dessain and Emer Moloney

Jean-Claude Le Grand just stepped into a new role as Executive Vice-President for Human Resources at the global cosmetics company, L’Oréal. He is now responsible for the hiring, development, promotion, and retention of 83,000 employees worldwide. The highly successful... View Details

Keywords: Advertising; Business Headquarters; Business Divisions; Business Organization; Change; Change Management; Transformation; Competency and Skills; Experience and Expertise; Talent and Talent Management; Demographics; Diversity; Gender; Nationality; Multinational Firms and Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Innovation and Management; Jobs and Positions; Employment; Human Capital; Leadership; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Marketing; Brands and Branding; Product Marketing; Organizations; Organizational Change and Adaptation; Organizational Structure; Personal Development and Career; Planning; Strategic Planning; Problems and Challenges; Networks; Social Psychology; Attitudes; Power and Influence; Social and Collaborative Networks; Business Strategy; Advertising Industry; Beauty and Cosmetics Industry; Consumer Products Industry; France; Paris

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

their background and expertise to improving education? A: It's a good question. Given the impact businesspeople have in society, it is crucial that they understand the root causes of why schools have struggled so much and why so many... View Details

Keywords: by Martha Lagace; Education

Research Summary

Current working papers

Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

January 1990
Teaching Note

Experiential Focusing: Background and Classroom Exercise, Instructor's Note

By: Shoshana Zuboff

Keywords: Experience and Expertise

2001
Chapter

The Value of 'Been There, Done That' in Innovation

By: Dorothy A. Leonard and Walter C. Swap

Keywords: Experience and Expertise; Value

Find at Harvard

March 1999 (Revised May 1999)
Background Note

Putting Your Finger on Capability

By: Clayton M. Christensen and Tara Donovan

Presents a model or theory about the competence or capability of organizations. Written to help managers be more precise about what the capabilities and disabilities of an organization are, and to be able to put their finger precisely on the place in the organization... View Details

Keywords: Experience and Expertise; Management; Organizations; Theory

June 1975 (Revised July 1975)
Background Note

Experience and Cost: Some Implications for Manufacturing Policy

By: Steven C. Wheelwright

Keywords: Experience and Expertise; Cost Management

Find at Harvard

2016
Working Paper

Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

By: Jun Li, Antonio Moreno and Dennis J. Zhang

One of the major differences between markets that follow a “sharing economy” paradigm and traditional two-sided markets is that the supply side in the sharing economy often includes individual nonprofessional decision makers, in addition to firms and professional... View Details

Keywords: Two-sided Market; Sharing Economy; Behavioral Economics; Revenue Management; Hospitality; Two-Sided Platforms; Price; Behavior; Experience and Expertise

SSRN

29 Oct 2018
Research & Ideas

Hunting for a Hot Job in High Tech? Try 'Digitization Economist'

even seven figures because their expertise is just so valuable.” What does a digitization/tech economist do every day? Problems they work on include: Online advertising design. Advertising inventory on search engines is often sold via... View Details

Keywords: by Roberta Holland; Technology; Education

1995
Chapter

The Role of Dominant Identity and Experience in Organizational Work on Diversity

By: R. J. Ely

Keywords: Working Conditions; Identity; Experience and Expertise; Diversity

2006
Working Paper

Skill vs. Luck in Entrepreneurship and Venture Capital: Evidence from Serial Entrepreneurs

By: Paul A. Gompers, Anna Kovner, Josh Lerner and David S. Scharfstein

This paper argues that a large component of success in entrepreneurship and venture capital can be attributed to skill. We show that entrepreneurs with a track record of success are more likely to succeed than first time entrepreneurs and those who have previously... View Details

Keywords: Return On Investment; Entrepreneurship; Venture Capital; Success; Experience and Expertise

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