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- All HBS Web (432)
- Faculty Publications (40)
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The Arts of Communication - Course Catalog
speaking skills and coasting is an easy road to a 1. This class is for those ready to receive feedback . This may include feedback about your ideas, your presence (including posture), and more. Career Focus... View Details
- 12 Oct 1999
- Research & Ideas
A Perfect Fit: Aligning Organization & Strategy
when they report their findings. Our research shows that their assessment of the organization is valid and insightful. Senior executives have observed that having employees provide the feedback motivated... View Details
Keywords: by Judith A. Ross
- 26 Nov 2001
- Research & Ideas
Manager or Mentor? Why You Must Be Both
feedback to the employee may be adequate but of limited value toward the employee's development Most people manage for performance's sake rather than for development, he added. Managers who manage for... View Details
Keywords: by Martha Lagace
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
Customer Feedback Not on elBulli's Menu At its height, Chef Ferran Adrià's elBulli restaurant may have been the most popular in the world, but why? In professor Michael Norton's course, students learn about marketing from a business owner... View Details
Keywords: Re: Multiple Faculty
- 29 May 2014
- Research & Ideas
Research Symposium 2014
of Leadership and Management; Associate Professor Karthik Ramanna ; and Michael Porter, Bishop William Lawrence University Professor. Speaking Up Recognizing problems in the workplace is commonplace. Speaking up about those problems is less so. Why? Because View Details
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
lead to greater brand loyalty, justifying today's massive expenditures to preserve brands. The other view is that the quality of Internet "technologies," such as search and feedback mechanisms, is improving faster than the... View Details
- 26 Feb 2025
- Blog Post
Exploring value-based care: My summer internship with Main Street Health
Health Care During the internship, I had the opportunity to interview 30+ employees from their on-the-ground workforce to better understand their drivers of satisfaction and opportunities to improve efficiency. Through this, I gained... View Details
Keywords: Health Care
- 01 Sep 2011
- News
Faculty Books
The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work by Teresa Amabile and Steven Kramer (Harvard Business Review Press) The best managers build a group of employees who have great inner work lives:... View Details
- 02 Jan 2012
- Research & Ideas
Most Popular Articles of 2011
versus persistent) of performance feedback affects an employee's job productivity. Specifically, through field experiments at a Japanese bank, they investigate the extent to which job performance is affected when View Details
Keywords: by Staff
- 15 Feb 2011
- First Look
First Look: Feb. 15
performance in organizations. Using a field experiment at a Japanese bank, we investigate the effects of valence (positive versus negative), type (direct versus indirect), and timing of feedback (one-shot versus persistent) on View Details
Keywords: Sean Silverthorne
- 25 Aug 2022
- Research & Ideas
It’s All in a Name: Reputable Investors Help Startups Shine
a new study coauthored by Harvard Business School Professor Shai Bernstein. “Attracting high-quality talent is an important challenge for any young firm, and it’s critical to establishing reputation and growth.” “One of the key challenges for startups is convincing... View Details
Keywords: by Rachel Layne
- 22 Sep 2003
- Research & Ideas
How Businesses Can Respond to AIDS
2002, according to UNAIDS, the Joint United Nations Program on HIV/AIDS Recognizing The Threat What should responsible organizations do to counter the epidemic for their employees and their business? For a start, they must pool knowledge... View Details
Keywords: by Martha Lagace
- 01 Dec 2020
- News
Tried and Tested
are active, I’m also looking for, as Katie mentioned, a situation that is really meaningful to somebody’s life. I know that employees talk quite a bit about their managers and how that manager affects their career progress, for example,... View Details
- 01 Mar 2022
- What Do You Think?
Is It Time for More Reverse Mentoring?
personal computing and the power of the Internet. CEO Jack Welch responded with his typical high-energy enthusiasm. After seeking out a young mentor in the organization to help him learn, he “suggested” that his senior colleagues find fellow View Details
Keywords: by James Heskett
- 02 Feb 2004
- What Do You Think?
Leadership: A Matter of Sustaining or Eliminating Groupthink?
who are able to speak out. Lynn Offerman, writing in the HBR, suggests to the CEO that "one simple test of whether you're getting the feedback you need is to count how many employees challenge you at... View Details
Keywords: by James Heskett
- 09 Oct 2019
- Research & Ideas
For Better Ideas, Bring the Right People to the Brainstorm
were worse in quality, scoring 25 percent lower, on average. That makes sense, Koning says. Introverts are generally more thoughtful and analytical but less likely to share information with others. That lack of feedback can sow doubt in... View Details
Keywords: by Michael Blanding
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
As every company knows, employees are its greatest resource. It's more than a shame, then, that many workers are either not encouraged or afraid to speak up and communicate ideas at work. Employers are losing valuable knowledge and... View Details
Keywords: by Sarah Jane Gilbert
- 14 Feb 2023
- Blog Post
Recruiting During Uncertainty: How to Meet Students Where They Are
with students, within your job postings, and at events, share specific examples of how values are implemented throughout the business. For example, if honesty around performance is a core value of the company, explain how feedback is... View Details
Keywords: All Industries
- 10 Mar 2021
- News
Next Normal
as they help lead these new, hybrid organizations? Managers need to be very skillful in leading groups with some team members in the same physical space and maybe two or three calling into a meeting. Somehow, you have to manage, motivate, and provide View Details
- 09 Sep 2024
- HBS Case
McDonald’s and the Post #MeToo Rules of Sex in the Workplace
note: This article was updated to include additional advice related to CEO compensation policies. You Might Also Like: When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners Rapport: The Hidden Advantage That Women... View Details