Email - Publications - Faculty & Research

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

like. “It’s presumably making workers happier and more productive, and helping their communities and their organizations,” he says. Related reading from the Working Knowledge Archives Marissa Mayer Should Bridge Distance Gap with Remote Workers Feedback or ideas to... View Details

Keywords: by Kara Baskin

17 Nov 2016
Op-Ed

What's Behind the Unexpected Trump Support from Women

make America great again. Those drawn to this view, by extension, place a higher level of scrutiny on those who do not fit their image of success. Thus, Secretary Clinton’s handling of her emails was considered far more egregious than... View Details

Keywords: by Laura Morgan Roberts and Robin Ely

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

exploring ways to leverage social media to have a positive social impact. You Might Also Like: Why We Still Need Twitter: How Social Media Holds Companies Accountable Addressing Racial Discrimination on Airbnb When Design Enables Discrimination: Learning from... View Details

Keywords: by Scott Van Voorhis; Health; Technology

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

and which will be most responsive to email campaigns, information that firms can use to improve marketing strategy and return on investment. “Companies are leaving money on the table,” says Ascarza, because they don’t know how to use most... View Details

Keywords: by Kristen Senz; Retail; Service

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

illustrative and by no means inclusive. The majority of companies do not, however, fall into the HCHP camp. Despite many differences in industry, products, and strategy, the companies and their leaders employ common principles and values," says Beer. For our View Details

Keywords: by Martha Lagace

17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

controlled. You Might Also Like: The Trial of Elizabeth Holmes: Visionary, Criminal, or Both? Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work Corruption: New Insights for Fighting an Age-Old Business Problem Feedback or ideas to share? View Details

Keywords: by Lane Lambert

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

importance of collaboration. Leaders often wish they could improve the way they collaborate, starting with how they approach working with others, she says. “Leaders tend to dominate the conversation; they don’t listen and shut down others’ ideas,” Gino wrote in a... View Details

Keywords: by Kristen Senz

22 Aug 2022
Research & Ideas

Can Amazon Remake Health Care?

appeared in the Harvard Gazette. You Might Also Like: Will Challenged Amazon Tweak Its Retail Model Post-Pandemic? A Rare Find in Health Care: A Simple Solution to Racial Inequity Post-COVID Health Care: More Screens, Less Red Tape? Feedback or ideas to share? View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Health

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for Business? Feedback or ideas to share?... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

other strategies to achieve a better solution in the end.” You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap? When Design Enables Discrimination: Learning from... View Details

Keywords: by Michael Blanding; Technology

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

get disrupted and then blended with your personal life as you begin working from home. The colleagues you usually run into at the office will no longer be down the hall, and the normal meetings and email threads that occupy your days may... View Details

Keywords: by Dina Gerdeman

28 Mar 2023
Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

that are dangerous being released to the public.” You Might Also Like: Can Amazon Remake Health Care? Post-COVID Health Care: More Screens, Less Red Tape? A Rare Find in Health Care: A Simple Solution to Racial Inequity Feedback or ideas to share? View Details

Keywords: by Kasandra Brabaw; Pharmaceutical

10 May 2022
Research & Ideas

Being Your Own Boss Can Pay Off, but Not Always with Big Pay

are really powerful drivers.” Related reading from the Working Knowledge Archives Food Stamp Entrepreneurs: How Public Assistance Enables Business Bootstrapping Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Jay Fitzgerald

25 Oct 2022
Research & Ideas

Is Baseball Ready to Compete for the Next Generation of Fans?

originally appeared in the Harvard Gazette. You Might Also Like: Team Success Starts with the Individual—and with Love What Actually Draws Sports Fans to Games? It's Not Star Athletes. Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Media & Broadcasting; Sports

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

said they "frequently" tried to gain access to another person's email account, for instance, or faked a sick day at work. "We like people who are honest," concludes John. "It signals trustworthiness, and that... View Details

Keywords: by Michael Blanding

31 Jan 2023
Research & Ideas

It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’

play in inequality as well.” You Might Also Like: The Unlikely Upside of Mergers: More Diverse Management Teams Businesses Need a 'Catalyst' to Make CSR Practices Stick What If Closing the Wage Gap Means Everyone Earns Less? Feedback or ideas to share? View Details

Keywords: by Rachel Layne

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

Road, Most Commuters Text and Email While Driving What Companies Want Most in a CEO: A Good Listener Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Oscar... View Details

Keywords: by Rachel Layne

20 Nov 2019
Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

dislikes. It’s hard for computers to compete with that." Where did that computer recommendation come from? Besides, product recommendations that seem to pop up out of nowhere in a social media feed or email may come across as confusing... View Details