Email - Publications - Faculty & Research

01 Nov 2022
Research & Ideas

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

Everyone Earns Less? Nominal and Opportunity Effects of Managerial Discretion Post-COVID Health Care: More Screens, Less Red Tape? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/miodrag... View Details

Keywords: by Scott Van Voorhis

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

transferred to a personal account from his corporate email account. The board also was able to allege that Easterbrook had actually had physical sexual relationships with three other McDonald’s employees in 2018. In other words,... View Details

Keywords: by James Heskett

29 Jul 2022
Research & Ideas

Will Demand for Women Executives Finally Shrink the Gender Pay Gap?

reading from the Working Knowledge Archives It Pays to Hire Women in Countries That Won’t Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/sanjeri View Details

Keywords: by Kristen Senz

03 May 2023
Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

Bias Disaster? When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/VioletaStoimenova View Details

Keywords: by Barbara DeLollis

02 Aug 2022
Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details

Keywords: by Lane Lambert

23 Jun 2022
Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

big effect.” Goldenberg says it’s important for managers in workplaces and teachers of online classes to hold synchronous meetings, rather than merely conversations over email or Slack. “Even if the decision will be the same, there is... View Details

Keywords: by Michael Blanding

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for Business? Feedback or ideas to share?... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

other strategies to achieve a better solution in the end.” You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap? When Design Enables Discrimination: Learning from... View Details

Keywords: by Michael Blanding; Technology

18 Nov 2022
HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

Make Venture Capital Accessible for Black Founders: An Entrepreneur’s Dilemma A World of Difference: What Keeps Companies from Becoming More Inclusive What Does It Take to Close the Opportunity Gap in America’s Labor Market? Feedback or ideas to share? View Details

Keywords: by Rachel Layne; Financial Services

21 Jul 2022
Research & Ideas

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?

policy makers.” You Might Also Like: Who Pays For Wildfire and Hurricane Damage? Everyone. Bankruptcy Spells Death for Too Many Businesses Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis Feedback or ideas to share? Email... View Details

Keywords: by Rachel Layne; Financial Services

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

exploring ways to leverage social media to have a positive social impact. You Might Also Like: Why We Still Need Twitter: How Social Media Holds Companies Accountable Addressing Racial Discrimination on Airbnb When Design Enables Discrimination: Learning from... View Details

Keywords: by Scott Van Voorhis; Health; Technology

17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

controlled. You Might Also Like: The Trial of Elizabeth Holmes: Visionary, Criminal, or Both? Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work Corruption: New Insights for Fighting an Age-Old Business Problem Feedback or ideas to share? View Details

Keywords: by Lane Lambert

08 Nov 2022
Research & Ideas

How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate

question of when life begins.” You Might Also Like: How Gender Stereotypes Kill a Woman’s Self-Confidence Representation Matters: Building Case Studies That Empower Women Leaders Will Demand for Women Executives Finally Shrink the Gender Pay Gap? Feedback or ideas to... View Details

Keywords: by Kara Baskin

08 May 2023
Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

immigration is high.” You Might Also Like: How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Being Your Own Boss Can Pay Off, but Not Always with Big Pay Tech Hubs: How Software Brought Talent and Prosperity to New Cities Feedback or ideas to share?... View Details

Keywords: by Scott Van Voorhis

20 Nov 2019
Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

dislikes. It’s hard for computers to compete with that." Where did that computer recommendation come from? Besides, product recommendations that seem to pop up out of nowhere in a social media feed or email may come across as confusing... View Details

Keywords: by Dina Gerdeman

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

Corp. You Might Also Like: Your Best Employees Are Burning Out: A Framework for Retaining Talent Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge Don't Ignore Your Employees' Misery—TAKE Control Feedback or ideas to share? View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

Richard L. Nolan are professors at Harvard Business School while Shannon O'Donnell is a consultant with Cutter Consortium's Innovation Practice and a PhD fellow at Copenhagen Business School. The three teamed up via email for the... View Details

Keywords: by Martha Lagace

31 Mar 2023
Research & Ideas

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

Innovation Can Amazon Remake Health Care? A Rare Find in Health Care: A Simple Solution to Racial Inequity Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/JazzIRT View Details

Keywords: by Kasandra Brabaw; Insurance; Health

21 Feb 2023
Research & Ideas

What's Missing from the Racial Equity Dialogue?

Don’t Include Them OneTen: Creating a New Pathway for Black Talent Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/lakshmiprasad View Details

Keywords: by Danielle Kost

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

Publications