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  • All HBS Web  (776)
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    • Research  (548)
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Show Results For

  • All HBS Web  (776)
    • News  (126)
    • Research  (548)
    • Events  (2)
    • Multimedia  (2)
  • Faculty Publications  (239)
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  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

direct mail, catalogues, advertising, and diverse distribution channels. Often in the past, these were the sole purview of the marketing people. Now, the marketing and sales organizations must make joint architectural policy and execution... View Details
Keywords: by Benson Shapiro
  • 18 Dec 2012
  • First Look

First Look: December 18

advantage of distributed innovation and outsourcing can bridge the tension between value creation and value capture by modifying the modular structure of their technical systems. Specifically, we introduce the concept of "IP... View Details
Keywords: Carmen Nobel
  • 06 Aug 2012
  • Research & Ideas

Strategic Intelligence: Adapt or Die

natural human behavior rather than trying to suppress it with systems and procedures that fly in the face of the way we naturally operate. Q: In the book, you delve heavily into the fields of sociology, behavioral psychology, and even... View Details
Keywords: by Michael Blanding
  • 12 Oct 1999
  • Research & Ideas

Building Competitive Advantage Through Operations

operation to another? EE: How does the course address these areas of concern? Upton: BCAO includes cases and lectures about each of these issues. In the next session, for instance, we'll discuss a case on the Toyota Production System... View Details
Keywords: by Staff
  • May 1997
  • Teaching Note

Tale of Two Electronic Components Distributors TN

By: Ananth Raman and Bharat P. Rao
Teaching Note for (9-697-064). View Details
Keywords: Distribution Channels; Negotiation Deal; Consolidation; Growth and Development; Internet and the Web; Complexity; Electronics Industry
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Raman, Ananth, and Bharat P. Rao. "Tale of Two Electronic Components Distributors TN." Harvard Business School Teaching Note 697-124, May 1997.
  • 04 Jan 2012
  • What Do You Think?

Income Inequality: What’s the Right Amount?

inequality is measured in terms of opportunity or the actual accumulation of varying levels of income and wealth. Inequality is inevitable and perhaps necessary in a free society, according to one line of thought. As Guy Higgins put it, "Inequality in the View Details
Keywords: by Jim Heskett
  • November 1997 (Revised February 1998)
  • Case

WESCO Distribution, Inc.

By: Das Narayandas
In 1996, WESCO, a national distributor of electrical equipment and supplies, charted out a growth of 6 to 8 percent in sales, and 12 to 16 percent in profitability over the next five years. The centerpiece of this growth strategy is the National Accounts (NA) program... View Details
Keywords: Restructuring; Customer Satisfaction; Growth and Development; Growth and Development Strategy; Distribution; Sales; Balance and Stability; Distribution Industry; Distribution Industry
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Narayandas, Das. "WESCO Distribution, Inc." Harvard Business School Case 598-021, November 1997. (Revised February 1998.)
  • February 1990 (Revised April 1991)
  • Background Note

Quick Response in the Apparel Industry

By: Janice H. Hammond
It has been estimated that the U.S. apparel industry wastes over $25 billion annually due to inefficient practices, long lead times, and insufficient coordination between channel partners. In response to intense competition from off-shore producers, the industry has... View Details
Keywords: Information; Distribution Channels; Performance Efficiency; Partners and Partnerships; Adaptation; Business Strategy; System; Technology; Apparel and Accessories Industry; United States
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Hammond, Janice H. "Quick Response in the Apparel Industry." Harvard Business School Background Note 690-038, February 1990. (Revised April 1991.)
  • 19 Nov 2001
  • Research & Ideas

Wrapping Your Alliances In a World Wide Web

business together and so are willing to invest resources in building a highly functional link, especially one that allows their information systems to interact on routine tasks without human intervention. This intervention is costly and... View Details
Keywords: by Andrew McAfee
  • April 2003
  • Teaching Note

Energis (A) (TN)

By: John R. Wells
Teaching Note for (9-703-505). View Details
Keywords: History; Demand and Consumers; Strategy; Distribution; System Shocks; Service Delivery; Organizational Structure; Telecommunications Industry; United Kingdom
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Wells, John R. "Energis (A) (TN)." Harvard Business School Teaching Note 703-506, April 2003.
  • 10 Apr 2013
  • Research & Ideas

Learning Curve: Making the Most of Outsourcing

that health-care delivery is centralized in hospitals that are seen as too big and inefficient. In contrast, others find fault with an overly fragmented system that may result in significant coordination and quality problems. Huckman says... View Details
Keywords: by Paul Guttry; Health
  • March 2011
  • Teaching Note

InnoCentive.com (A) (TN)

By: Karim R. Lakhani
Teaching Note for 608170. View Details
Keywords: Research and Development; Collaborative Innovation and Invention; System; Open Source Distribution; Competition; Web Services Industry
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Lakhani, Karim R. "InnoCentive.com (A) (TN)." Harvard Business School Teaching Note 611-072, March 2011.
  • 2012
  • Chapter

IP Modularity in Software Ecosystems: How SugarCRM's IP and Business Model Shape Its Product Architecture

By: Josef Waltl, Joachim Henkel and Carliss Y. Baldwin
Keywords: Business Model; Digital Platforms; Open Source Distribution; Complexity; Applications and Software; Intellectual Property
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Waltl, Josef, Joachim Henkel, and Carliss Y. Baldwin. "IP Modularity in Software Ecosystems: How SugarCRM's IP and Business Model Shape Its Product Architecture." In Software Business: Proceedings of the Third International Conference, ICSOB 2012, by M. A. Cusumano, B. Iyer, and N. Venkatraman, 94–106. Berlin, Germany: Springer-Verlag, 2012.
  • June 2004 (Revised September 2006)
  • Case

Business Intelligence Software at SYSCO

The large food service company SYSCO has decided to purchase business intelligence (BI) software, a technology intended to provide superior monitoring and analysis capabilities. Twila Day, assistant vice president of technology and applications, is in charge of the BI... View Details
Keywords: Change Management; Information Technology; Applications and Software; Decision Making; Management Systems; Distribution Industry; Distribution Industry
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McAfee, Andrew P., and Alison Berkley Wagonfeld. "Business Intelligence Software at SYSCO." Harvard Business School Case 604-080, June 2004. (Revised September 2006.)
  • 2012
  • Working Paper

The Impact of Modularity on Intellectual Property and Value Appropriation

By: Carliss Y. Baldwin and Joachim Henkel
Modularity is a means of partitioning technical knowledge about a product or process. When state-sanctioned intellectual property rights are ineffective or costly to enforce, modularity can be used to hide information and thus protect intellectual property (IP). We... View Details
Keywords: Strategy; Open Source Distribution; Value; Complexity; Intellectual Property
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Baldwin, Carliss Y., and Joachim Henkel. "The Impact of Modularity on Intellectual Property and Value Appropriation." Harvard Business School Working Paper, No. 12-040, December 2011. (Revised November 2012.)
  • 08 Jul 2002
  • Research & Ideas

How to Fashion Your New E-Business Model

vertical portals have a profound effect on traditional distribution networks, but because many vertical portals will have production capabilities, they may also pose a threat to specialty producers that choose to downplay the significance... View Details
Keywords: by Lynda M. Applegate
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Who Has the Power in the Music Industry?

new environment? To the latter question, Sider suggested that musicians need to learn a new set of skills. "If you're a musician and you were coming out 20 years ago, you would have had to go through a rigid system to View Details
Keywords: Re: Felix Oberholzer-Gee; Music
  • 29 Sep 2011
  • Sharpening Your Skills

Sharpening Your Skills: Leveraging Intellectual Property

File-Sharing and Copyright Researchers Felix Oberholzer-Gee and Koleman Strumpf argue that file-sharing technology has not undermined the incentives of artists and entertainment companies to create, market, and distribute new works. Key... View Details
Keywords: Re: Multiple Faculty
  • 2013
  • Article

Industry Equilibrium with Open-Source and Proprietary Firms

By: Gaston Llanes and Ramiro de Elejalde
We present a model of industry equilibrium to study the coexistence of open-source and proprietary firms. Two novel aspects of the model are (i) participation in open source arises as the optimal decision of profit-maximizing firms, and (ii) open-source and proprietary... View Details
Keywords: Open Source Distribution; Balance and Stability; Software; Knowledge Management; Supply and Industry; Collaborative Innovation and Invention; Research and Development; Cooperation
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Llanes, Gaston, and Ramiro de Elejalde. "Industry Equilibrium with Open-Source and Proprietary Firms." International Journal of Industrial Organization 31, no. 1 (January 2013): 36–49.
  • 19 May 2015
  • First Look

First Look: May 19

server or set of servers to store transactions and also avoiding any single party that can ban certain participants or certain types of transactions. Bitcoin is of interest to economists in part for its potential to disrupt existing payment View Details
Keywords: Sean Silverthorne
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