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- All HBS Web
(2,547)
- People (1)
- News (386)
- Research (1,680)
- Events (2)
- Multimedia (7)
- Faculty Publications (785)
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- 29 Apr 2016
- News
The First Five Years: Kelly McKenna (MBA 2015)
brand associated with ArtLifting's message of empowerment for artists who are homeless or disabled. Customers see that. Clients see that. More importantly, employees and CEOs are reminded of it every day.... View Details
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
initiatives — Apple, Claris, Palm, and Handspring — and it’s been rewarding to look back and see all the value and... View Details
- 01 Jun 2000
- News
Books
about helping executives to get beyond these misconceptions by opening their eyes to new vistas." e-Leadership is also available as an electronic version that can be downloaded and customized at the reader's... View Details
- 01 Mar 2010
- News
Eric Schiffer
Schiffer Illustration by Daniel Vasconcellos Founded in 1982, 99¢ Only Stores is the oldest single-price retail chain in the country, with 273 locations in California, Texas, Arizona, and Nevada offering a... View Details
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
professionals to implement them, companies were eager to embrace an end-to-end service delivery partner providing open, nonproprietary solutions that simultaneously cut costs and increased efficiency. "We found that View Details
- 25 Aug 2022
- News
On Purpose
our purpose?” Cohen had spent 23 years at the happiest place on earth, most recently as a senior VP of brand, franchise, and customer relationship management, a role that gave her a bird’s eye view across... View Details
- 05 Mar 2020
- News
Green Light
stacks of the white foam growing racks—she lays out the challenge. Climate change and its progenies, drought and flooding, are threatening traditional agricultural systems. And... View Details
- 01 Sep 2008
- News
Building a Better MBA
skills tied to specific disciplinary knowledge that are increasingly vacuous and superfluous.” And HBS professor Rakesh Khurana contends that many business schools have been complicit in creating recent... View Details
- 01 Jun 2018
- News
The Evolution of Modern Pricing Models
behavior of the customers is so vastly different that having the same policy often doesn’t make sense. It’s very much like you’re selling a certain type of product in Japan and China: different markets with... View Details
- 23 Oct 2019
- News
Preparing Leaders to Leverage Artificial Intelligence
learning techniques to draw conclusions that weren’t possible with traditional methods, and creating new machine learning approaches and algorithms. They have published more than 70 cases that address AI... View Details
- 01 Mar 2009
- News
Model Patient
sprains, and the like,” Herzlinger explains. “The charge is around $69, so uninsured people can go there instead of to the emergency room, which has long waits and charges much more. View Details
- 01 Sep 2004
- News
Charles Stoddard (MBA 1969)
any other bank in Grand Rapids. It was a niche bank with only one office and no tellers; instead, it had client service officers who would call customers by their name. The other unique thing about Grand... View Details
Keywords: Finance
- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they... View Details
- 22 Nov 2024
- News
Healthcare Club Hosts its 25th Annual Conference; Alumni Step Out for Global Networking Night; Meet the Club Leader: Andrea Fantacone
the Harvard Law School—any Harvard school that is furthering the practice of the business of healthcare. “Our goal for the next 25 years is to continue to grow sustainably, bringing value to our HBS Healthcare Alumni Association community... View Details
Keywords: Margie Kelley
- 25 Jan 2016
- News
Helping Young African Managers Find Their Way Home
tremendous value to our target audience.” The main focus of YAM is to shrink that management talent gap in Africa. It does this by providing networking opportunities; educating companies and young business... View Details
Keywords: Constantine von Hoffman
- 01 Sep 2020
- News
We Rise
in VC is just not OK. We have a window to come up with changes. Could we get together to brainstorm constructive ways to improve our industry faster?” Within 48 hours, nearly everyone on the email chain agreed to participate. “Founders... View Details
- 01 Feb 2000
- News
Financial Services 24/7
dissatisfied customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers.... View Details
Keywords: Susan Young
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
Smith. Not only has Starbucks created a "third place" for the customer between work and home, but it has also launched a number of environmental and community-oriented... View Details
- 12 Apr 2023
- News
Step Change
later, on a vacation with her husband, Enan sat on the beach in Zanzibar and wrote the plan for what would become Lotus, a fund focused on gender lens investing and sustainability. Not long after, she left... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance