Customer Value - Publications - Faculty & Research

22 Feb 2022
News

March 2022 Alumni and Faculty Books

marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your customers are... View Details

01 Apr 1999
News

An Eye to the East

value of building wider connections became even clearer on the afternoon of January 7 when conference delegates sat down after lunch in the ballroom of the harborside Grand Hyatt Hotel. Calling the brainstorming session to order was... View Details

Keywords: Alejandro Reyes

01 Jun 2017
News

Supercharged

rapid-charging stations capable of recharging a vehicle’s battery in minutes rather than hours—has been a “primary inhibitor” of mass-market adoption. Juan Camargo (MBA 2012), senior manager for value strategy at Cox Automotive—which owns... View Details

Keywords: Alexander Gelfand; illustrations by Tavis Coburn

01 Mar 2017
News

Alumni and Faculty Books for March 2017

age by adapting a current business model to the new marketplace. The book offers critical insights into responding to disruptive shock with three value propositions: repositioning today’s business to maximize resilience; creating a new... View Details

09 Mar 2023
News

Four Alumni Clubs Mark Milestone Year

more value to our membership and the general public?" says HBSAB's co-president Gautam Ramchandani (MBA 1977). "Our three major priorities this year are to reflect, learn, and act so we can craft a better future for the HBS Association of... View Details

Keywords: Margie Kelley

01 Dec 2018
News

Hard Choices

much in the employer’s interest to also be there for them. I ask you, does it maximize profit to treat customers well by selling them products that represent good value for the money, or is it best to charge... View Details

Keywords: Seth Klarman (MBA 1982)

24 Mar 2021
News

Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education

groundbreaking accelerator promoting financial inclusion and access to capital for early-stage, technology-enabled companies led by women and multicultural entrepreneurs. Young companies accepted to the program receive mentorship, access to networks, and View Details

Keywords: Margie Kelley

01 Mar 2015
News

A Boomtown's Echo

if you are American. But a US-centric view will not result in an adequate response to climate change. It’s not only going to have to involve the Europeans and the Japanese. It’s also going to have to involve the Indians and the Chinese. And the people in those... View Details

Keywords: Oil and Gas Extraction; Mining

01 Jun 1997
News

Sorting Myth from Reality at Hong Kong Conference

advantages and disadvantages. "Younger generations might have a different set of values [from their elders]," which can lead to conflicts when running a business. On the other hand, said Nursalim, blood ties can mean instant trust. Hong... View Details

Keywords: Alejandro Reyes

01 Dec 2013
News

Curing Health Care

value for patients, where value is the health outcomes achieved relative to the money spent. While his initial work focused on reorganizing care and measuring outcomes, he began to understand that... View Details

Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services

17 Nov 2022
News

Alumni Leaders on Decarbonization Strategies for Combating Climate Change

light-duty vehicles, the first to earn UL 9741 certification in North America, the first to earn OEM approval for battery health, and the first to earn revenue for fleet customers from utilities. We are hoping that the IRA helps us to... View Details

01 Jun 2009
News

Dispatches from the Global Classroom

first round of financing. He estimates that returns from IGNIA investments such as Primedic could exceed 30 percent, thanks to the sheer scale of the BoP market. “Alternatives for these customers are so inefficient that it represents a... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

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