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Show Results For
- All HBS Web
(2,558)
- People (2)
- News (496)
- Research (1,690)
- Events (3)
- Multimedia (9)
- Faculty Publications (935)
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- 01 Dec 2020
- News
Two Truths and a Lie About 5G
major developments: Ericsson opened its first 5G-enabled smart factory in the United States, Apple unveiled its first 5G-enabled phone, and carriers like AT&T and Verizon have been preparing their customers for major transition. So has... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2005
- News
WATER Ltd.
point is not whether public or private providers deliver the service but the efficiency, quality, and cost-effectiveness of that service,” says Jeremy Pelczer (AMP 162, 2002), president and CEO of American Water. “We agree that water is a... View Details
- 01 Dec 2005
- News
Buy the Book
publishing industry today ships books to stores and waits for customers to purchase them. James Patterson represents the age of brands, in which a supplier builds a persistent demand and designs production to perpetuate that brand’s most... View Details
- 01 Sep 2020
- News
Action Plan: Finding Fluency
don’t think we’re ever going to go back to the world of 16-week planning cycles.” How to: Find New Customers Look nearby. “Think about adjacent categories for your company,” Dunaway advises. Duolingo has launched Duolingo ABC to teach... View Details
- 01 Sep 2003
- News
Dean Clark Reflects on the School’s Key Initiatives
schools and faculty from around the world, including Spain, Costa Rica, Thailand, and Rwanda. Using a combination of online resources such as discussion groups, video, and a customized “iSite” featuring readings and assignments, hundreds... View Details
- 01 Sep 2020
- News
Giving Amazon the Boot
since people preferred Amazon’s free two-day shipping. Occasionally, scammers would return cheaper, used boots in Ranch Road boxes for a full refund, and Ford was anxious that an unwitting customer would wind up with the wrong product and... View Details
- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
having it deliver to customers integrated technology services that would build and manage all aspects of their IT strategy-even if it meant incorporating products made by IBM's competitors. In an expanding... View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
huge inefficiency.” It was while attending HBS that Makarim formed Go-Jek, a more efficient ojek service that organized 20 or so drivers through a call center; he relied on word of mouth to market the idea to friends and relatives in a... View Details
- 24 Oct 2013
- News
Engineering a More Secure World
cash. Hearing stories like that, Harris knows he's in the right line of work. Alameda, California–based CSECO, the world's leader in portable contraband-detection equipment, has a customer list that includes the Department of Homeland... View Details
- 01 Sep 2009
- News
E Ink’s Wild Ride
percent a year and is poised on the cusp of enormous change. In June, Prime View International (PVI) signed an agreement to acquire E Ink for about $215 million. Based in Taipei, Taiwan, PVI is E Ink’s largest customer and the world’s... View Details
- 01 Oct 2013
- News
Banking on Africa's Future
and power generation. Asked to describe an investment that shows the Helios paradigm at work, Lawani, who divides his time equally between London and Africa, points to Kenya. "Several years ago," he explains, "we invested in a bank called Equity Bank that specializes... View Details
- 01 Mar 2004
- News
Protecting against the Erosion of Brand Value
brands of premium cachet and the premium prices that come with it. “The same forces that cause the commoditization of products and services precipitate the commoditization of brands,” they continue. Fortunately, managers aren’t helpless... View Details
- 01 Dec 2003
- News
Alumni Luminaries Discuss Careers, Values with HBS Students
Internal Revenue Service. Senior advisor, The Carlyle Group. He upgraded technology and information systems and stressed customer service in a dramatic turnaround of the IRS. Daniel L. Vasella, M.D. (PMD 57,... View Details
- 01 Mar 2019
- News
3-Minute Briefing: Richard Edelman (MBA 1978)
reskilling blue-collar workers—which is perfect in a time of automation. It’s genuine, because it fits with who their customer is, and it means something. Companies need to stay in their own swim lane. I still love doing crisis work,... View Details
- 01 Jun 2012
- News
Think Locally, Act Globally
mobile services in Delhi and in time became India’s largest telecom company. Then, looking overseas for new markets, Mittal decided on Africa, where mobile penetration is still only about 40 percent, and 60 percent of the continent’s 1... View Details
- 01 Sep 2011
- News
Alumni Book Briefs
environment everyday practices. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld (MBA ’78) with Rob Markey (MBA ’90) (Harvard Business Review Press) Reichheld and Markey explain how practitioners have built Net... View Details
- 01 Apr 1998
- News
Plunging Into the Net
Service Management Unit, into an oversubscribed elective: Managing Marketspace Service Interfaces (MMSI), taught this year by Rayport and HBS professor Leonard A. Schlesinger. But a number of experts at the... View Details
- 26 Apr 2011
- News
Do You See What I See?
already offers customized learning experiences to members of the Boston medical community. And a new student field study by Clive Chang (HBS ’11), Inessa Lurye (HKS/HBS ’13), and Mary Winn New (HBS ’11) makes a case for how and why HAM... View Details
- 01 Mar 2023
- News
March 2023 Alumni and Faculty Books
Leading Diversity for Competitive Advantage provides the evidence-based strategic models, methods, tools, and templates that top leaders require to create equity and inclusion, and drive sustainable diversity for competitive advantage in talent and View Details
- 01 Mar 2008
- News
Reimagining China and India
of China and India, not just financial markets and industry structure? Entrepreneurship in India and China is not just about taking companies public. It is also about finding ways around all manner of constraints, many of which originate in social View Details