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- All HBS Web
(2,272)
- News (364)
- Research (1,469)
- Events (1)
- Multimedia (6)
- Faculty Publications (642)
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- 17 Apr 2019
- News
Give It to Me Straight
the AdSense business was on fire, and when I said how many new customers we added over the last couple of months, Eric Schmidt almost fell out of his chair, and he said, "What did you say? This is incredible. Do you need more marketing... View Details
- 06 Dec 2021
- News
HBS Curricula Explore the Complexities of Innovation
making. Competing in the Age of Digital Platforms helps participants understand how to create sustainable value whether competing as, with, or against digital platforms, while Competing in the Age of AI—Virtual looks at advancements in AI... View Details
Keywords: Jennifer Gillespie
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
- 14 Mar 2019
- News
The Merchant of Osaka
inventory problems and dire financial crises—and whatever the symptom, the root cause was usually that the company had lost touch with its customers. “It’s one of the main reasons the country continues to fall behind,” she says. Her job was to go in, determine what the... View Details
Keywords: Health, Social Assistance
- 13 Mar 2019
- News
The First Five Years: Sierra Smith and Taylor Wiegele (both MBA 2017)
(but growing!) company, which means that every day is a new adventure. On the ‘typical’ side, there are the must-dos: order fulfillment, customer service, and paying the bills. Beyond that, on any given day we could be negotiating with a... View Details
- 17 Nov 2022
- News
Alumni Leaders on Decarbonization Strategies for Combating Climate Change
light-duty vehicles, the first to earn UL 9741 certification in North America, the first to earn OEM approval for battery health, and the first to earn revenue for fleet customers from utilities. We are hoping that the IRA helps us to... View Details
- 01 Sep 2008
- News
Balanced Equation
relationship. Combining our strengths will be profitable, both politically and economically. What’s the toughest thing you’ve had to do in your job? When I first joined M&M Ltd., I had to dismiss some very senior executives who had clearly been violating the ethical... View Details
- 01 Jun 2011
- News
The Best-Laid Plans
businesses create and post online video content. About a year later, the company shifted its focus to creating customized videos that target customers at different points in the sales cycle. Things were... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
its own members to fund future expansion. What’s in Assistant Professor Uma Karmarkar’s grocery bags? It may depend on if she’s carrying reusuable bags. In a series of experiments, Karmarkar and a fellow researcher found that when View Details
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
and a culture that values employees above all and empowers them to excel. Unlike its competitors, Dreyer’s has always insisted on delivering ice cream to grocery stores with its own trucks and drivers to ensure product quality. Early on... View Details
- 01 Jun 2000
- News
Books
about helping executives to get beyond these misconceptions by opening their eyes to new vistas." e-Leadership is also available as an electronic version that can be downloaded and customized at the reader's discretion. More information... View Details
- 12 Apr 2023
- News
Step Change
later, on a vacation with her husband, Enan sat on the beach in Zanzibar and wrote the plan for what would become Lotus, a fund focused on gender lens investing and sustainability. Not long after, she left Global Ventures, citing a misalignment of View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 06 Dec 2021
- News
Digitalization: The Key to the Future of HBS
to speed on these topics? In what way will this digital transformation affect alumni interactions with the School? We should be able to give them a much more customized experience. For example, we might ask alumni: Given your life stage... View Details
Keywords: April White
- 01 Mar 2025
- News
Heartland
Let me tell you what’s fantastic about offal.” Jordan Kraft Lambert (MBA 2016), Colorado State University’s first director of agricultural innovation, is a full-body talker, and the topic of organ meat has her fired up. The parts of the cow typically seen as... View Details
- 01 Feb 2002
- News
Redefining Success: Women & Work.
where she helps strengthen the school's ties to management consulting firms. Although she is enjoying her new role and feels "generally contented and at times euphoric," the decision to leave the mainstream workforce was difficult. "Work was what I was good at, what I... View Details
- 01 Dec 2016
- News
Vive la Madeleine!
the third of five children. The family placed a heavy emphasis on the value of good, honest labor; at 18, he became a firefighter to help pay his university expenses. The occupying workers also came from large families, and many had... View Details
- 04 May 2017
- News
Going the Distance
where he worked 13 years for Cisco Systems during its meteoric rise. His passion for engaging with customers led him to run a global support organization for Cisco’s biggest customers. While at Cisco, the company sent him to HBS’s... View Details
Keywords: Jill Radsken
- 12 Jan 2015
- News
Good Investments
buildings 10 miles east of Mexico City that is populated by some of the country’s poorest citizens. Over the past two years, though, market days have been busier than normal at the store—all thanks to a little silver service booth just outside the shop. View Details
- 16 Sep 2015
- News
Built for Speed
way it’s been for more than 100 years. Cars today, he says, are essentially produced the same way Ford made the Model T. “But what if we made cars differently?” Rogers gathers speed. What if we assumed that people didn’t care about steel? What if we assumed that View Details